AC Family Home Inc

Pros

• Cruz Family Home is a well-maintained, clean, and modern assisted living facility.
• The staff consistently demonstrates kindness, compassion, and dedication toward residents.
• The owners, Roberto and Yoana, are described as generous, attentive, and deeply involved in every detail of care.
• Families report excellent communication, providing reassurance even from afar.
• The care team provides professional, respectful, and loving care for seniors, including those with Alzheimer's, Parkinson's, and dementia.
• Residents experience a family-like atmosphere and feel at home.
• The facility's nutrition and hygiene are consistently praised as excellent.
• Families express gratitude and high recommendations, often calling Cruz Family Home a blessing or a "God-sent."
• The environment is safe, dignified, and supportive for end-of-life care, with staff who go above and beyond.

Cons

• They were negligent and put the reviewer's mother's life in danger at another assisted living facility.

Review

Cruz Family Home has consistently stood out as a place of genuine care, where families feel the difference of a well-maintained home that prioritizes the needs of elderly residents. Across numerous heartfelt testimonials, caregivers' kindness, attentive staffing, and a nurturing environment are highlighted as core strengths. Families describe the facility as well-kept and adequately staffed, with mothers and loved ones receiving excellent, compassionate care over extended periods. The overarching impression is that Cruz Family Home is more than a facility - it is a supportive community that treats its residents with dignity and warmth, even as their health needs become more demanding.

The physical space itself earns frequent praise, described as clean, spacious, modern, and renovated. Several reviews emphasize hygiene and nutrition as standout elements, noting that the decor and upkeep feel more like a home than a traditional institution. In these accounts, the ambiance contributes to a sense of safety and comfort for residents and reassurance for families, who value knowing their loved ones live in a clean, orderly, and well-run environment. One reviewer even calls it the best place in Miami, underscoring a belief that Cruz Family Home offers a high standard of care in addition to a welcoming, family-oriented atmosphere.

At the heart of many experiences are the owners - Roberto (Rob?) and Yoana - and the staff who work under their leadership. Families repeatedly describe them as two incredible people with a generous spirit, deep knowledge of elder care, and a readiness to attend to even the smallest details of each resident's needs. The administrator, Yoana Llanes, is singled out for her care and leadership, while Roberto is recognized as a skilled nurse with extensive experience. The staff, including dedicated caregivers like Ary and the broader team of nurses, are portrayed as loving, passionate, and deeply invested in making residents feel valued and comfortable. This combination of leadership and frontline dedication creates a sense of trust that permeates every review.

Personal stories provide vivid illustrations of what this care looks like in practice. Families recount moments of meaningful progress and companionship: a mother with Alzheimer's thriving under attentive daily routines, a bedridden resident receiving specialized attention, and even a loved one with Parkinson's and dementia who demonstrates noticeable improvements day by day. One touching account describes Ary as more than a caregiver - an angel who helped a relative regain walking ability, sit and eat with independence, and enjoy simple activities like dominoes. These anecdotes highlight not only professional caregiving but also the emotional shelter that the staff provides, turning moments of vulnerability into milestones of comfort and hope.

Communication stands out as a recurring theme in the positive experiences shared. For families who live far away, the ability to stay informed is priceless, and Cruz Family Home delivers on this with reliable, transparent updates and continuous dialogue. Reviewers appreciate being kept in the loop about their loved ones' health, progress, and daily routines, which reduces stress and strengthens confidence in the care being provided. The sense that the owners and staff maintain open channels of communication reinforces the impression that Cruz Family Home operates as a cohesive, trustworthy team rather than a distant or impersonal facility.

End-of-life care and the manner in which residents are honored in their final days also figure prominently in the testimonials. One family describes the place as a sanctuary where their aunt, facing terminal illness at nearly 96, was cared for with gentleness, dignity, and profound affection. The staff's compassionate approach, coupled with the clean, welcoming environment and the family's ongoing involvement, left a lasting sense of gratitude. Such stories reinforce the belief that Cruz Family Home is more than a place to reside - it is a space where aging with dignity is upheld through consistent respect, personalized attention, and a genuine sense of family belonging.

Overall, the sentiments converge on a powerful conviction: Cruz Family Home is a trustworthy, high-quality option for families seeking compassionate, professional elder care. Reviewers describe feeling a deep sense of gratitude and relief, recognizing that their loved ones are not only well cared for but truly understood as individuals within a loving community. The owners' dedication, the staff's warmth, the clean and inviting environment, and the emphasis on communication all contribute to a memorable, positive caregiving experience. Many leave with an earnest, wholehearted recommendation, confident that Cruz Family Home offers peace of mind and a comforting home for seniors who need more support than can be provided at home.

This area of Miami, Florida offers a variety of amenities and services that cater to the needs of seniors. With several pharmacies in close proximity, accessing medication and healthcare supplies is convenient. There are also reputable physicians and hospitals nearby, such as Nicklaus Children's Hospital and South Miami Hospital, providing quality healthcare options. In terms of dining options, there are a range of restaurants offering Latin American cuisine as well as cafes for socializing with friends. The presence of churches like St Dominic's Catholic Church and St Thomas the Apostle Catholic Church allows for spiritual fulfillment within the community. Additionally, the abundance of parks like Douglas Park and Tropical Park offer opportunities for outdoor activities and relaxation. Overall, this part of Miami provides a well-rounded environment for seniors looking to reside in a vibrant and accessible neighborhood.

Restaurants

• Latin American Bakery & Cafe (0.7 miles)
• Pinecrest Bakery - West Miami (1 miles)
• Wendy's (1.7 miles)
• Hillstone Restaurant (2 miles)
• Delicias De Espana (2.1 miles)
• La Carreta (2.5 miles)
• Versailles Restaurant (2.5 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• Winn-Dixie (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2.5 miles)

Physicians

• Nicklaus Children's Hospital (0.9 miles)
• Valdes Rafael DDS (4.7 miles)

Places of Worship

• St Dominic's Catholic Church (1.7 miles)
• St Thomas the Apostle Catholic Church (3.3 miles)
• Bible Truth Chapel (5 miles)

Cafes

• Crema Gourmet Espresso Bar (2.1 miles)
• Starbucks (3.3 miles)
• Joanna's Marketplace (4.2 miles)
• Nespresso Boutique at Macy's (4.6 miles)
• Panera Bread (4.7 miles)

Hospitals

• Doctors Hospital (2.3 miles)
• South Miami Hospital (3.5 miles)

Transportation

• American Airlines (2.4 miles)
• Concourse F (2.7 miles)
• Concourse G (2.8 miles)
• Concourse H (2.8 miles)
• Turkish Airlines Lounge (2.9 miles)
• Security Checkpoint H/J (2.9 miles)
• Concourse J (2.9 miles)

Parks

• Douglas Park (2.6 miles)
• Tropical Park (2.8 miles)
• Peacock Park (3.7 miles)
• Regatta Park (3.9 miles)
• Dante Fascell Park (4.4 miles)

Theaters

• AMC Sunset Place 24 (3.4 miles)