Preferred Care at Home of Land O' Lakes in Lutz, FL

Pros

• Genesis and the team at Preferred Care are kind, caring, and professional.
• The team provides comfort to families caring for elderly loved ones.
• Clients highly recommend Genesis and her team at Preferred Care.
• They are compassionate and knowledgeable in their care.
• Their scheduling is flexible, and they help loved ones feel at home with wonderful care.
• Caregivers are prompt, friendly, and attentive.
• They help families keep loved ones at home with 24/7 one-on-one care, a better alternative to a nursing home.
• They coordinate short-term care well and maintain open communication with families.
• They arrange daily home health care quickly, with knowledgeable aides who make clients comfortable.
• The nurses provide excellent care and show genuine emotional connection, giving support and comfort.

Cons

• The reviewer describes months of caregivers not showing up, not calling, and not arriving on time, resulting in a horrendous experience.
• The reviewer notes that the company did not return phone calls or respond to messages for an entire week.
• The reviewer found the staff not to be of quality and described the company as unprofessional for failing to answer messages or calls.
• The reviewer recounts an incident where an unruly aide refused to leave the home at the appointed time.
• The reviewer compared the situation to being in the twilight zone due to the aide's conduct.

Review

Preferred Care at Home of Land O' Lakes is best suited for families who want real, one-on-one in-home support that keeps an elder safely at home while delivering professional, nurse-led care. The agency's strength is in matching the right caregiver to the client and providing ongoing, compassionate support from licensed or trained aides and nurses. It works especially well for dementia care, post-hospital recovery, and ongoing needs where families seek flexible scheduling, frequent family updates, and a sense of an extended care team rather than a rotating cast of aides. This is the option for households that prize personal connection, continuity, and the reassurance that medical insight sits behind daily caregiving.

Those who may want to consider alternatives should take a hard look at reliability guarantees and staffing continuity. If absolute, unwavering caregiver punctuality and a zero-tolerance policy for missed shifts are non-negotiable, a facility-based arrangement or a different home-health provider with stricter backup staffing policies may be a safer fit. Similarly, families facing highly complex medical regimens or safety risks requiring constant on-site nursing supervision might find it worth evaluating other options, including skilled facilities that provide guaranteed coverage and formal escalation pathways. In short, when care coordination with a strong emphasis on clinical oversight is essential, a careful comparison with other models is wise.

The primary strengths translate into meaningful practical value. Across many reviews, the team is described as genuinely caring, professional, and highly responsive, with Genesis Armani and her colleagues placing a premium on matching caregivers to personality and needs. Flexible scheduling stands out as a concrete asset, allowing families to adjust care plans as conditions change. The ability to secure 24-hour, at-home attention when needed is a significant lever for peace of mind, reducing the disruption and stress of hospital stays or transitions to a facility. Families consistently cite the home-like atmosphere and the emotional connection that caregivers bring, which often makes the difference between "care" and "true support."

Equally important are the credentials and the hands-on leadership. The owner's RN background and approachable management style come through in the emphasis on trained, compassionate staff and proactive caregiver placement. Clients repeatedly credit the team's thorough screening, ongoing involvement, and willingness to share dementia-specific guidance and practical tips. This combination - clinical awareness, careful caregiver selection, and sustained family communication - creates a framework where the benefits of in-home care can shine: comfort for the client, reduced caregiver stress for families, and a clearer, less chaotic caregiving environment overall.

Nevertheless, the experiences are not uniformly perfect. Several reviews flag episodes where reliability and communication fell short: caregivers not showing up, gaps in timely updates, and calls or messages not being returned promptly. One particularly troubling case describes an aide who refused to leave and ongoing outreach failures from the agency afterward. These reports underscore a real risk: in-home care hinges on dependable staffing and rapid, transparent communication. While many families report outstanding experiences and close relationships with caregivers, these negative episodes cannot be dismissed and warrant careful diligence in contracting, including clear coverage-backup plans and escalation processes.

In the end, Preferred Care at Home of Land O' Lakes is a strong, practical choice for families seeking to keep a loved one at home with a nurse-informed, caregiver-centered approach. It is well-suited for dementia care, recovery support, and situations where flexible scheduling and emotional warmth matter just as much as clinical competence. To maximize success, prospective clients should engage the owner early, request a detailed care plan, and demand a clear backup staffing plan and communication protocol. A trial period with defined expectations can help determine whether this model consistently delivers the reliable, attentive care that families need, or whether a different arrangement would better meet non-negotiables around dependability and prompt communication.

This part of Lutz, Florida offers a diverse range of amenities and services that cater to the needs of senior residents. With multiple places of worship nearby, such as Idlewild Baptist Church and St Paul Catholic Church, residents can easily maintain their spiritual practices. There are also several physicians' offices and medical centers in close proximity, including Sunshine Pediatrics of Lutz and The Woman's Group, ensuring easy access to healthcare services. Additionally, pharmacies like Walgreens and Winn-Dixie are conveniently located for medication needs. For leisure activities, Nye Park and Carrollwood Village Park provide opportunities for outdoor recreation. Nearby hospitals such as St Joseph's Hospital and Florida Hospital Tampa offer peace of mind in case of medical emergencies. Various dining options like The Great Catch by Taste of Boston and Cracker Barrel are available for enjoying meals out. Overall, this area provides a well-rounded community for seniors seeking comfort, convenience, and quality care in Lutz.

Places of Worship

• Idlewild Baptist Church (0.9 miles)
• St Paul Catholic Church (5.8 miles)
• Vishnu Mandir (7.7 miles)

Physicians

• Sunshine Pediatrics of Lutz (1 miles)
• The Woman's Group (3 miles)
• ForCare Medical Center (3.7 miles)
• Innovision Eyecare & Eyeware (4.2 miles)
• Brain and Spine Neuroscience Institute (4.9 miles)
• Reyher, Christopher The Center for Bone and Joint Disease (4.9 miles)
• Newsom Eye - Carrollwood (5.2 miles)

Pharmacies

• Walgreens (1.1 miles)
• Winn-Dixie (1.2 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3.4 miles)
• Winn-Dixie (3.6 miles)
• Walgreens (3.7 miles)

Parks

• Nye Park (1.7 miles)
• Carrollwood Village Park (5.6 miles)

Hospitals

• St Joseph's Hospital (2 miles)
• Florida Hospital Tampa (6.1 miles)
• AdventHealth Tampa (6.1 miles)
• H Lee Moffitt Cancer Center (6.6 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (6.1 miles)
• Starbucks (6.2 miles)

Restaurants

• The Great Catch by Taste of Boston (3.1 miles)
• McDonald's (3.5 miles)
• McDonald's (5.1 miles)
• Hooters (5.2 miles)
• Chick-Fil-A (5.5 miles)
• Cracker Barrel (5.5 miles)
• Acropolis Greek Taverna (5.9 miles)

Theaters

• AMC Highwoods 2 (6.7 miles)
• Regal Cinemas Citrus Park 2 (7.7 miles)

Transportation

• Stanleyville Train Station (8.1 miles)