Preferred Care at Home of Land O' Lakes

Pros

• The family remains hopeful for a resolution despite their recent challenges with the aide service.
• They appreciate the importance of having reliable care for their daughter and are actively seeking better options.
• The experience has highlighted the need for quality and professionalism in care services, prompting them to advocate for better standards.
• They recognize the value of effective communication and responsiveness from service providers in ensuring peace of mind.
• The family's determination to address their concerns reflects their commitment to their daughter's well-being.

Cons

• The company consistently fails to provide reliable and timely aides, leading to ongoing frustration for the family.
• The aide displayed unprofessional behavior by refusing to leave the home at the appointed time, causing a distressing situation.
• Communication from the company has been nonexistent, with no returned calls or messages despite urgent requests for assistance.
• The family's experience felt like being trapped in a surreal situation, highlighting the lack of professionalism and respect from the aide.
• Overall, the quality of staff provided by the company is severely lacking, contributing to a negative caregiving experience.

Review

In recent weeks, a family who hired a care agency to support their physically disabled daughter has shared a deeply troubling experience that has left them feeling vulnerable and unsettled. What began as an effort to ensure quality care for their child has deteriorated into a series of frustrating encounters with the agency’s staff and management. Over several months, they have faced ongoing issues with caregivers not showing up for scheduled shifts, arriving late, or failing to communicate, leading to an overwhelming sense of disappointment and concern.

Their dissatisfaction intensified dramatically during a particularly harrowing incident involving one of the aides assigned to their daughter. Despite repeated requests for the aide to leave at the end of her shift, the caregiver refused to vacate the premises. The parents were left bewildered as they attempted to assertively communicate that her workday had concluded. Instead of complying, the aide reportedly stared defiantly at them, creating an atmosphere of tension and confusion that felt surreal—a “twilight zone” moment in what should have been a straightforward interaction. Such behavior is unacceptable in any professional setting but feels especially jarring when it pertains to caregiving services meant to provide support and comfort.

The situation took another alarming turn when this same aide let herself into their home an hour earlier than scheduled the following morning while the family was still asleep. This blatant disregard for boundaries heightened their fears and mistrust towards both the aide and the agency responsible for her conduct. It raises significant questions about training protocols for staff members regarding personal space and timing in clients' homes—fundamental aspects of providing effective caregiving. Unfortunately, this incident served as yet another confirmation of their deteriorating confidence in the agency's abilities.

Compounding these distressing experiences was the complete lack of communication from the agency itself. Throughout this week-long ordeal, attempts by the family to reach out to company ownership went unanswered; every phone call directed towards management fell into voicemail without any return contact from those responsible for overseeing caregiver operations. In an industry where timely communication is crucial—especially concerning vulnerable individuals—the absence of responsiveness painted a grim portrait of unprofessionalism.

The family's frustrations are not merely anecdotal; they bear witness to systemic issues within this particular agency that call into question its overall commitment to quality care delivery. Indeed, after months filled with unreliable staffing practices coupled with this recent traumatic confrontation, it became abundantly clear that maintaining high standards is not only vital but seemingly unattainable under current conditions at this establishment. For families relying on such services, discerning dependable help amidst tales like theirs becomes increasingly daunting.

In light of these experiences, potential clients must be cautious when selecting caregiving agencies in similar circumstances. The ramifications extend beyond just service failure; they encompass emotional turmoil and feelings of helplessness during already challenging times in families’ lives. As parents endeavoring to secure safety and stability for their disabled children deserve competent support personnel who respect boundaries while also ensuring open lines of communication with administration—a standard evidently unmet by this company at present. Engaging with caregiving organizations necessitates due diligence; otherwise, others may find themselves thrust into uncomfortable scenarios reminiscent of what this family has endured.

This part of Lutz, Florida offers a diverse range of amenities and services that cater to the needs of senior residents. With multiple places of worship nearby, such as Idlewild Baptist Church and St Paul Catholic Church, residents can easily maintain their spiritual practices. There are also several physicians' offices and medical centers in close proximity, including Sunshine Pediatrics of Lutz and The Woman's Group, ensuring easy access to healthcare services. Additionally, pharmacies like Walgreens and Winn-Dixie are conveniently located for medication needs. For leisure activities, Nye Park and Carrollwood Village Park provide opportunities for outdoor recreation. Nearby hospitals such as St Joseph's Hospital and Florida Hospital Tampa offer peace of mind in case of medical emergencies. Various dining options like The Great Catch by Taste of Boston and Cracker Barrel are available for enjoying meals out. Overall, this area provides a well-rounded community for seniors seeking comfort, convenience, and quality care in Lutz.

Places of Worship

• Idlewild Baptist Church (0.9 miles)
• St Paul Catholic Church (5.8 miles)
• Vishnu Mandir (7.7 miles)

Physicians

• Sunshine Pediatrics of Lutz (1 miles)
• The Woman's Group (3 miles)
• ForCare Medical Center (3.7 miles)
• Innovision Eyecare & Eyeware (4.2 miles)
• Brain and Spine Neuroscience Institute (4.9 miles)
• Reyher, Christopher The Center for Bone and Joint Disease (4.9 miles)
• Newsom Eye - Carrollwood (5.2 miles)

Pharmacies

• Walgreens (1.1 miles)
• Winn-Dixie (1.2 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3.4 miles)
• Winn-Dixie (3.6 miles)
• Walgreens (3.7 miles)

Parks

• Nye Park (1.7 miles)
• Carrollwood Village Park (5.6 miles)

Hospitals

• St Joseph's Hospital (2 miles)
• Florida Hospital Tampa (6.1 miles)
• AdventHealth Tampa (6.1 miles)
• H Lee Moffitt Cancer Center (6.6 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (6.1 miles)
• Starbucks (6.2 miles)

Restaurants

• The Great Catch by Taste of Boston (3.1 miles)
• McDonald's (3.5 miles)
• McDonald's (5.1 miles)
• Hooters (5.2 miles)
• Chick-Fil-A (5.5 miles)
• Cracker Barrel (5.5 miles)
• Acropolis Greek Taverna (5.9 miles)

Theaters

• AMC Highwoods 2 (6.7 miles)
• Regal Cinemas Citrus Park 2 (7.7 miles)

Transportation

• Stanleyville Train Station (8.1 miles)