Upside Jacksonville

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Upside Jacksonville

Upside Jacksonville

Information last verified:

4450 Tropea Wy, Jacksonville, FL 32246

For more information about senior living options: (844) 490-3973

4.9 from 108 reviews
5 stars
105
4 stars
0
3 stars
0
2 stars
1
1 stars
2

Upside Jacksonville Costs & Pricing

Upside Jacksonville offers competitive pricing for its accommodations when compared to the broader market in Duval County and across Florida. A one-bedroom unit at Upside Jacksonville is priced at $2,500 per month, significantly lower than the county average of $3,639 and the state average of $3,864. Similarly, their two-bedroom options are available for $3,000, which is again more affordable than the Duval County average of $4,531 and Florida's overall average of $4,711. These price points not only highlight Upside Jacksonville's commitment to providing value but also position it as an attractive alternative for those looking to balance quality living with reasonable expenses in a vibrant urban setting.

Floor plansUpside JacksonvilleDuval CountyFlorida
1 Bedroom$2,500$3,639$3,864
2 Bedrooms$3,000$4,531$4,711

Overall Review of Upside Jacksonville

Pros

  • pro Chasity Joy is a true professional who turned a negative relocation experience into a positive one through clear communication and proactive resolution.
  • pro The Jaxon staff go above and beyond for residents, creating a welcoming and supportive community.
  • pro Nick G is attentive, professional, and consistently helps residents feel at home during tours and move-ins.
  • pro Elaine consistently provides friendly, proactive service and enhances the move-in and resident experience.
  • pro Mollie Gibson is amiable, knowledgeable, and thorough in assisting with tours, applications, and move-ins.
  • pro Joshua, Zafo, and Jerel are maintenance technicians who are prompt, courteous, and highly effective at addressing issues.
  • pro The Jaxon amenities are top-notch and the community atmosphere feels resort-like.
  • pro Amber, Elaine, and the front office team are welcoming, helpful, and highly responsive to resident needs.
  • pro The Jaxon is widely praised as one of the best apartment communities, with excellent management, clean facilities, and engaging events.

Cons

  • pro The previous staff’s communication during the relocation was extremely poor.
  • pro After vacating, an unexpected and excessive balance was placed on the account and sent to collections.
  • pro The owner was criticized for addressing public reviews but not taking behind-the-scenes action on the issues.
  • pro The deposit was not refunded for months, with explanations that were deemed unsatisfactory.
  • pro Neighbors’ footsteps could be heard due to thin floors, indicating noise problems.

Review

The Jaxon in Jacksonville, Florida is best suited for active adults and families who want a high-end, resort-style living experience with a strong sense of community and superb on-site service. This complex thrives on social engagement, with frequent resident events, a lively front desk culture, and a maintenance team that treats quick response as a standard. Its Town Center location makes everyday errands feel effortless, placing Target, Publix, Aldi, and a broad dining landscape within easy reach. Residents here tend to value aesthetics, modern floor plans, expansive amenities, and a campus-like atmosphere where it’s easy to socialize, host guests, and feel connected to neighbors. For families seeking a turnkey lifestyle that combines convenience, security, and a clearly supportive staff, The Jaxon delivers.

Those who may want to consider alternatives are those who genuinely require daily assistance, memory care, or on-site health services. The Jaxon operates as an independent-leaning rental community rather than a full-service senior-living campus, so care needs beyond basic maintenance and incident response should steer families toward purpose-built assisted living or memory-care communities. Additionally, while most residents praise the overall quiet, some note that walls and floors can transmit noise, particularly for units facing busy streets or the Town Center corridor. Prospective renters with especially sensitive hearing or a deep preference for near-silent interiors should factor in unit location and soundproofing as part of their decision process.

The strongest pros repeatedly cited in resident feedback center on staff reliability, maintenance efficiency, and the quality of life created by generous amenities. The management team, led mornings through Chasity, and supported by Nick, Elaine, Mollie, Amber, and others, consistently earns praise for responsiveness, clear communication, and a welcoming, resident-first approach. Maintenance staff like Joshua, Jerel, Zafo, and their colleagues are described as prompt, courteous, and highly capable, addressing everything from thermostat fixes to appliance repairs within hours. The property itself earns accolades for its well-kept grounds, a lakeview backdrop, a resort-like pool area, an impressive gym, and practical conveniences such as elevator access and a secure entry system. The overall atmosphere feels carefully curated to nurture belonging, with regular events that help neighbors become friends.

Those benefits do not exist in a vacuum, and the reviews acknowledge a few meaningful drawbacks. A notable concern is noise transmission between units, which can intrude on an otherwise polished living environment, especially for residents who are very sensitive to footsteps or door activity. A separate, though rarer, thread points to a past leasing experience where miscommunication surfaced during a staff transition and a final billing issue flowed toward collections; such episodes appear to be a vestige of earlier leadership and are addressed by the current team, who have demonstrated a sustained commitment to transparent, fair treatment. In practice, the pro-caliber staff, rapid maintenance, and vibrant community life generally offset these concerns for most residents, but they remain a legitimate due-diligence item for families weighing quiet living against the benefits of a modern, social property.

In a practical decision framework, The Jaxon should be weighed by how a family values independence, activity level, and support structures. For households prioritizing a rich social calendar, easy access to shopping, and turnkey maintenance, this property offers compelling value. The 4.9 rating from a broad base of reviews signals widespread satisfaction with staff reliability and living quality, which translates into fewer headaches in day-to-day life. However, for those who anticipate needing on-site medical supervision, ongoing care coordination, or a quieter, more private environment, alternatives may serve better. Prospective residents should actively request a floor plan away from potential noise conduits, verify the specific move-in and move-out policies, and confirm the unit’s soundproofing characteristics before signing.

The bottom-line verdict is clear: The Jaxon differentiates itself as a premier independent-living option in Jacksonville’s Town Center, especially for families and individuals who prize service culture, social connection, and top-tier amenities. It excels where it counts, rapid maintenance, friendly, proactive staff, and a community that feels like a close-knit neighborhood rather than a rental property. The strongest caveat is the potential for sound transfer between units and the reality that this setting is not a substitute for assisted living with on-site medical staff. For families comparing senior options, The Jaxon should be on the short list when independence, engagement, and security are primary criteria. If care needs or a desire for ultra-quiet surroundings overshadow social benefits, exploring dedicated senior-living communities will be the prudent path, but for those who want a vibrant, resort-like home with reliable support, The Jaxon stands out as a top-tier choice.

Features

Types of Care

  • Active Adult Communities (55+) Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.

Pets

  • Cats allowed Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
  • Dogs allowed Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.

Amenities

  • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Bath tubs Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Fireplaces FireplacesFireplaces are important for seniors as they provide warmth, comfort, and a cozy atmosphere that can help alleviate the physical discomforts of aging, such as arthritis and poor circulation. Additionally, fireplaces offer a sense of nostalgia and security, making seniors feel more at home and relaxed in their living environment.
  • Full kitchen Full kitchenHaving a full kitchen in a senior living facility is important for seniors because it allows them to maintain their independence and prepare their own meals. This promotes healthy eating habits, saves money on dining out, and provides a sense of familiarity and comfort for residents.
  • Garden view Garden viewGarden views are important for seniors as they provide natural beauty and tranquility, promoting relaxation and overall well-being. Access to green spaces can also encourage outdoor activity and socialization, enhancing physical and mental health.
  • Ground floor units Ground floor unitsGround floor units are important for seniors because they provide easy accessibility, reduced risk of falls and injuries, and convenience for those with mobility issues. Seniors can avoid climbing stairs or using elevators, making daily tasks and activities more manageable and enjoyable.
  • Handicap accessible Handicap accessible"Handicap accessible" amenities are crucial for seniors to ensure they can easily navigate and access facilities, services, and activities without barriers or limitations due to physical impairments. This promotes independence, safety, and inclusivity for seniors in senior living communities.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Private patio, deck, or balcony Private patio, deck, or balconyHaving a private patio, deck, or balcony is crucial for seniors living in a retirement community as it provides them with access to fresh air, natural light, and the outdoors without having to leave their home. This outdoor space can promote physical activity, mental well-being, and socialization opportunities for seniors, contributing to an overall improved quality of life.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Swimming pool / hot tub Swimming pool / hot tubSwimming pools and hot tubs are important for seniors as they provide a safe and enjoyable way to stay active, improve mobility, reduce joint pain, and promote relaxation. Regular use of these amenities can contribute to overall well-being and quality of life for older adults living in senior communities.
  • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Jacksonville International (17 miles away) Jacksonville International (17 miles away)

Dining

  • Gluten-free Gluten-freeGluten-free options are important for seniors as they are more prone to digestive issues and dietary sensitivities. Offering gluten-free meal choices in senior living communities can help improve their overall health and well-being.
  • Kosher KosherKosher options are important for seniors because they adhere to dietary laws that are significant to many Jewish individuals, providing them with peace of mind and an opportunity to maintain their cultural traditions and beliefs while living in a senior living community.
  • Low / no sodium Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions.
  • No Sugar No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults.
  • Organic OrganicOrganic foods are important for seniors because they contain fewer chemicals and pesticides, which can be harmful to aging bodies. Additionally, organic foods often have higher nutrient levels, making them a healthier choice for maintaining overall well-being in older adults.
  • Vegan VeganVegan diets can provide numerous health benefits for seniors, including lower risk of chronic diseases, improved digestion, and increased energy levels. Additionally, plant-based diets are often rich in essential nutrients that can support overall well-being and longevity in older adults.
  • Vegetarian VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults.

Activities

  • Art classes Art classesArt classes are important for seniors because they provide a creative outlet, improve cognitive function, reduce stress and anxiety, promote socialization, and enhance overall well-being and quality of life.
  • Cooking classes Cooking classesCooking classes are important for seniors as they provide opportunities for social interaction, enhance cognitive skills, promote healthy eating habits, and boost confidence in the kitchen.
  • Day trips and outings Day trips and outingsDay trips and outings are important for seniors as they provide opportunities for socialization, mental stimulation, physical activity, and a break from daily routines. These experiences can enhance overall well-being and quality of life for older adults living in senior communities.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
  • Educational speakers / life long learning Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities.
  • Forever fit Forever fit"Forever fit" programs are crucial for seniors as they promote physical activity, social engagement, and overall well-being. These programs help seniors maintain their independence, improve their strength and flexibility, and reduce the risk of chronic diseases. By participating in these activities, seniors can enjoy a higher quality of life and live independently for longer.
  • Happy hour Happy hourHappy hour is important for seniors as it provides a social activity that promotes camaraderie and reduces feelings of loneliness or isolation. It also offers an opportunity for older adults to relax, unwind, and enjoy some drinks or snacks in a fun and welcoming atmosphere.
  • Karaoke KaraokeKaraoke provides seniors with a fun and social activity that can boost mood, confidence, and cognitive function. It encourages social interaction, physical movement, and creative expression, making it an important form of entertainment for senior living communities.
  • Live dance or theater performances Live dance or theater performancesLive dance or theater performances are important for seniors because they provide opportunities for socialization, mental stimulation, and emotional engagement. These performances can help combat feelings of isolation and loneliness, while also offering a sense of connection to the arts and culture. Additionally, watching live performances can bring joy and create lasting memories for seniors in their later years.
  • Live musical performances Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
  • Live well programs Live well programs"Live well programs are essential for seniors as they provide opportunities for physical activity, social engagement, and mental stimulation, ultimately promoting overall health and well-being in later years."
  • Wine tasting Wine tastingWine tasting can be a fun and social activity for seniors, allowing them to engage their senses, learn about different varieties of wine, and potentially meet new friends. It also offers health benefits such as improved cognitive function and reduced risk of heart disease when consumed in moderation.

Description

Upside Jacksonville in Jacksonville, FL is a premier assisted living community that offers a wide range of amenities and services for seniors. Each resident is provided with spacious and comfortable accommodations that include air-conditioning, full kitchen, private bathrooms, and a private patio, deck, or balcony where they can enjoy the beautiful garden views.

The community is designed to be accessible and accommodating for individuals with mobility challenges, with features such as ground floor units, wheelchair accessible showers, and indoor common areas that are easy to navigate. Residents also have access to outdoor common areas where they can socialize and enjoy the fresh air.

At Upside Jacksonville, residents can enjoy a variety of dining options tailored to their dietary needs and preferences. The community offers kosher, low/no sodium, no sugar, organic, vegan, and vegetarian meal options to cater to different lifestyles and health requirements.

There are plenty of activities available for residents to engage in at Upside Jacksonville. From cooking classes to day trips and outings, there is always something exciting happening. Devotional activities offsite provide spiritual fulfillment while educational speakers and lifelong learning programs help residents continue their personal growth. Live performances including dance, theater shows and musical performances entertain the residents regularly. Happy hour events and wine tastings offer opportunities for socializing and relaxation.

Upside Jacksonville is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices,and restaurants providing easy access for any needs or interests residents may have. Transportation options are available for those who require it.

Overall, Upside Jacksonville offers a vibrant assisted living community where seniors can live comfortably while enjoying an active lifestyle filled with enriching experiences and access to essential amenities nearby.

Nearby Places of Interest

This area of Jacksonville, Florida offers a variety of amenities and services that cater to residents looking for a comfortable and convenient lifestyle. With several parks nearby such as Huffman Boulevard Park and Girvin Road Park, seniors can enjoy outdoor activities and exercise in a peaceful environment. There are also multiple pharmacies, physicians' offices, and hospitals in close proximity, ensuring easy access to healthcare services. Additionally, there are theaters, restaurants, cafes, and places of worship within a short distance, providing opportunities for entertainment, dining out, socializing, and spiritual enrichment. Overall, this neighborhood is a well-rounded community that offers convenience and a range of options for senior living.

Parks

  • Huffman Boulevard Park (0.8 miles)
  • Sutton Lakes Playground (0.8 miles)
  • Girvin Road Park (3.2 miles)
  • Timucuan Ecological & Historic Preserve (4.8 miles)

Pharmacies

  • Thrive Pharmacy (0.9 miles)
  • Walgreens (1.5 miles)
  • Winn-Dixie (1.7 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (1.7 miles)
  • Winn-Dixie (2.6 miles)
  • Winn-Dixie (2.9 miles)

Physicians

  • Coastal Dermatology & MedSpa (1.1 miles)
  • MCCI Medical Group (1.3 miles)
  • Coastal Spine & Pain Center (1.6 miles)
  • Baptist Primary Care (3 miles)
  • My Eyelab (3.3 miles)
  • Evolved Natural Solutions (3.3 miles)
  • Northeast Florida Pediatrics (3.9 miles)

Theaters

  • Cinemark Jacksonville Atlantic North And Xd (1.6 miles)
  • Cinemark Tinseltown and XD (3.8 miles)

Restaurants

  • McDonald's (1.6 miles)
  • Bruster's Ice Cream (1.7 miles)
  • McDonald's (2.3 miles)
  • McDonald's (2.3 miles)
  • Wingstop (2.7 miles)
  • Chick-Fil-A (2.7 miles)
  • Chipotle Mexican Grill (2.8 miles)

Transportation

  • Craig Air Center (2.4 miles)

Places of Worship

  • The River at Jacksonville (3.2 miles)
  • Church of Jesus Christ of Latter Day Saints (5.6 miles)

Cafes

  • Starbucks (3.4 miles)
  • Starbucks (4 miles)
  • Starbucks (4.4 miles)
  • The Coffee Grinder (6.4 miles)
  • Starbucks (6.5 miles)

Hospitals

  • Baptist Primary Care (5.4 miles)
  • Brooks Rehabilitation Hospital (5.4 miles)

Frequently Asked Questions

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