7851 North West 197Th Street, Hialeah, FL 33015
For more information about senior living options: (844) 490-3973
The company is extremely unprofessional. Their customer service is lacking. The staff, from the owner to the front desk, cursed at customers and hung up on them. The reviewer experienced terrible treatment. The company is trash. The staff are very rude.Amor Y Paz ALF in Hialeah is best viewed as a choice for families that can tolerate uneven professionalism and are prepared to verify promises in person rather than rely on online messaging. The public record paints a picture of inconsistent service and abrupt communication, which means the community is unlikely to be ideal for seniors who require steady, compassionate engagement and clear, respectful guidance when questions or concerns arise. For those willing to push for direct answers, demand visible leadership accountability, and conduct thorough on-site checks, there may be a path here - but only if hard verification of performance happens before move-in.
The available feedback is sharply mixed. A single 5-star rating suggests that at least one visitor felt strongly positive about the experience, but there is no detail on what specific strengths were observed. In stark contrast, the other review condemns the operation as highly unprofessional and emphasizes rude behavior from staff across levels, including the owner and front desk, culminating in a call to seek alternatives. That disparity signals real volatility in day-to-day interactions and raises serious questions about consistency of care and communication across shifts.
The primary drawbacks are clear and consequential. Reports of rude conduct, poor customer service, and outright harsh treatment undermine trust at a moment when families rely on staff to be courteous, approachable, and responsive. In assisted living, reliable communication about care plans, billing, schedule changes, and emergencies is non-negotiable; when it falters, confusion compounds stress for residents and families. Such behavior also raises concerns about the overall culture of the facility and whether residents are treated with dignity in moments of frustration or need.
Given the paucity of documented positives, the benefits do not meaningfully offset the major concerns. A lone high rating cannot be assumed to reflect standard operations, and the negative firsthand account dominates the available narrative. In practical terms, this means the risk?reward balance tilts toward caution: the likelihood of encountering inconsistent service or difficult interactions seems higher here than in peers with more uniform, well-regarded reputations for customer care. The decision, therefore, should hinge on a rigorous on-site validation rather than a quick online read.
If pursuing Amor Y Paz, families should enter with a concrete game plan. Demand access to a senior administrator or director of operations to discuss staffing, recent complaints, and how issues are tracked and resolved. Request current residents or family members to speak candidly about day-to-day experiences, and ask for a transparent tour that includes time booked with a care coordinator, dietary staff, and activities personnel. Inquire about staff training standards, turnover rates, and escalation procedures, along with concrete timelines for response to inquiries. Verify all communication channels, including how updates are delivered and documented, and insist on seeing recent examples of problem-solving in action.
Bottom line: the weight of the available reviews argues for serious vigilance and hard comparisons with other communities. If dependable, courteous service and proactive communication are non-negotiable, alternatives with stronger, verifiable records should be pursued first. Amor Y Paz may still be considered only after thorough on-site validation and after a clear plan is established to ensure residents will be treated with consistent respect and attentiveness. For families prioritizing a stable, supportive environment, the prudent move is to benchmark several options and choose the community with the most demonstrable track record of professional, compassionate care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (11 miles away) Fort Lauderdale-Hollywood International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Amor Y Paz - ALF is a warm and inviting assisted living community located in Hialeah, FL. Our dedicated staff provides personalized care services in a comfortable and homelike environment.
Residents at Amor Y Paz - ALF enjoy the convenience of a fully furnished residence with amenities such as a dining room, garden, and outdoor space to relax and socialize. We offer housekeeping services to ensure our residents have a clean and tidy living area.
Our caring staff is available to assist with activities of daily living, including bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the necessary medical attention they need. Medication management is provided to help residents stay on top of their medication schedules.
At Amor Y Paz - ALF, we understand the importance of maintaining a healthy diet. We offer diabetes diet options as well as special dietary restrictions to cater to individual needs. Our experienced chefs prepare delicious meals that are served in our cozy dining room.
We believe that staying active and engaged is essential for overall well-being. That's why we provide scheduled daily activities for our residents to enjoy. Additionally, we are conveniently located near cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for outings and entertainment options.
Transportation arrangements can be made for medical appointments or visits to doctors if needed.
At Amor Y Paz - ALF in Hialeah, FL, we strive to provide a safe and nurturing environment where residents can live with comfort, dignity, and peace of mind.
Amor Y Paz - ALF is located at 7851 North West 197Th Street, Hialeah, FL 33015 in Miami-Dade County, Florida
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Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
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