Mercedes Quality Care Inc in Fort Lauderdale, FL

Pros

• Joseph Hagen is an exceptional person who takes great care of customers and handles every detail.
• Eduardo is knowledgeable and goes the extra mile to help customers find the exact car they want.
• Tameka provides excellent care and consistently delivers great service.
• Rodney is professional, polite, and delivers excellent service.
• Manny is the best service advisor.
• Kaij is a great sales associate, and the team earns five-star praise.
• The service was excellent and the team is top-notch.
• Rudy is patient, professional, and attentive to detail in the service department.
• Justin in detailing leaves cars looking brand new.
• Mike Ferraro is consistently professional and goes above and beyond.
• Jason Lawson handles purchases quickly and demonstrates true customer service.
• Raul is incredibly knowledgeable, patient, and makes customers feel comfortable with every step.

Cons

• They claimed the dealership sold the car out from under them after an agreed price and signed documents.
• They described the Fort Lauderdale dealership as having gone down from what it used to be and called the experience the worst.
• They felt the customer service was terrible, with no updates and being treated like a wallet, plus a lack of spare loaner cars.
• They reported delivery issues, including missing promised items (champagne glasses) and headlights not as advertised, deeming it unprofessional.
• They were unhappy that their car returned with damaged window and trunk buttons and felt wear-and-tear excuses were false.

Review

Mercedes Quality Care Inc in Fort Lauderdale is best suited for luxury-brand owners who insist on a premium, concierge-style ownership experience. This community rewards those who value attentive, knowledgeable staff, transparent communication, and a service culture that strives to make every interaction seamless. Buyers who want loaners readily available, timely updates, and a sales-and-service team that coordinates closely to protect their time and investment will find this location especially compelling. It is a fit for clients who trust experienced advisers to navigate both the purchase and ongoing maintenance with professionalism, consistency, and a clear sense of priority for the customer.

At the same time, those who prioritize absolute consistency across every touchpoint or who are highly sensitive to pricing dynamics and upsell tactics should consider alternatives. A portion of reviews signals that not every interaction at this dealership is flawless, and that a few staff members have fallen short of the standard. For buyers who demand uniform service execution from every representative, or who cannot tolerate miscommunications about warranties, pre-paid maintenance, or loaner policies, exploring other luxury-brand dealers or independent shops may yield more consistent experiences. Some customers have shifted their loyalty to competitors after frustration with specific personnel or process gaps, underscoring the need for careful buyer-supplier alignment before committing long-term.

The strongest positives here are driven by the service and sales teams that consistently earn praise. Advisors like Tiffany, Manny, Lesly, Polo, and Jason regularly bring clarity, timeliness, and courtesy to repairs and purchasing, setting a high bar for customer care. The presence of loaner cars, a well-run waiting lounge, and proactive communication create a reliable, low-stress path through routine maintenance and more complex service. In most cases, clients leave impressed by how smoothly the process unfolds, how well staff explain repairs and options, and how quickly vehicles are serviced or prepared for pickup. These strengths often convert interest into loyalty, and loyalty into repeat business, which for a luxury brand is a powerful advantage.

Yet the review landscape also highlights meaningful caveats. A not-insignificant number of concerns center on inconsistent experiences: some clients report delayed updates, unreturned calls, and disagreements over what is covered under warranties or pre-paid plans. There are accounts of high-pressure financing moments, add-ons designed to increase commissions, and a few incidents where promised items or repair outcomes did not materialize as expected. Such episodes underscore that the premium experience is not guaranteed in every encounter and that the quality of one’s experience may hinge on the particular adviser or manager assigned to the case. In short, the main risk is variability, not omnipresent failure.

To mitigate these risks, approach the relationship with clear, written expectations and a preference for staff with proven track records. Seek out advisers known for reliability and transparency, such as Tiffany or Lesly in service or Jason and Jodson in sales, and insist on documented estimates, timelines, and loaner-car policies. When warranty questions arise, escalate promptly to a manager who can consolidate communications and deliver a decisive answer rather than a string of partial replies. Maintain a simple audit trail of what was promised, what was performed, and what the bill reflects to defuse disputes before they escalate. The dealership’s leadership has shown capacity to resolve problems with care when engaged directly, so involve management early if issues persist.

The bottom line is that this Fort Lauderdale Mercedes facility delivers a distinctly premium ownership experience with a deep reservoir of capable, client-focused professionals. For buyers who prize responsiveness, attentive service, and a team culture anchored in going above and beyond to satisfy, the odds of a highly favorable outcome are strong. The track record is not flawless, but when the right advisers are engaged, the service-to-purchase continuum can feel remarkably cohesive and rewarding. Alternatives exist for those who require unwavering consistency across every department or who want to avoid the risk of uneven interactions; nonetheless, Mercedes Quality Care Inc remains a compelling option for discerning owners who will leverage the best of its strengths and navigate the rare gaps with prepared, proactive oversight.

This part of Fort Lauderdale, Florida, offers a convenient and diverse range of amenities for senior living. There are several pharmacies nearby, including CVS and Walgreens, as well as medical facilities such as Pom MRI and Imaging Center and the Miami Cancer Institute. The area also boasts a variety of parks for outdoor recreation, with Central Broward Regional Park and George English Park being just a short drive away. In terms of dining options, there are popular chains like Chick-Fil-A and Chipotle Mexican Grill within close proximity. Additionally, transportation options like Brightline and JetBlue Airways Terminal provide easy access to travel opportunities. Overall, this neighborhood provides a mix of essential services and recreational activities that cater to the needs and interests of seniors looking to live in a vibrant community.

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3 miles)

Physicians

• Pom MRI and Imaging Center (1.7 miles)
• Arnoldo Ghitis, MD (2.7 miles)
• Miami Cancer Institute | Plantation (3.8 miles)
• Care Resource (4.8 miles)
• Midland Medical Center (6.4 miles)
• Eye Centers Of South Florida (6.7 miles)
• Skin Institute (7 miles)

Parks

• Central Broward Regional Park (2.2 miles)
• Deicke Park (3.9 miles)
• Royal Palm Park (4.1 miles)
• Holiday Park (5.9 miles)
• George English Park (7.1 miles)
• Firefighters Park (7.5 miles)

Restaurants

• Subway (2.2 miles)
• McDonald's (3.4 miles)
• Chick-Fil-A (4 miles)
• Chipotle Mexican Grill (4.1 miles)
• Taco Bell (4.2 miles)
• YOT Bar & Kitchen (5.4 miles)
• Matty's (5.6 miles)

Hospitals

• UM/Sylvester Clinics At Plantation (3.3 miles)
• University Hospital And Medical Center (4.5 miles)

Cafes

• Habibi Hookah Lounge (3.9 miles)
• Starbucks (5.9 miles)

Transportation

• Brightline (5.5 miles)
• Cypress Creek Station (6.1 miles)
• JetBlue Airways Terminal (7.5 miles)
• TSA Security Checkpoint (7.5 miles)

Theaters

• AMC DINE-IN Coral Ridge 1 (7.2 miles)