Mercedes Quality Care Inc

Pros

• Rudy is a patient, professional, and detail-oriented service specialist at Mercedes-Benz Fort Lauderdale.
• Justin in detailing returns cars looking brand new.
• The team is spectacular, and customers are happy to recommend them for purchases or service.
• Stanley in Parts and Rudy are helpful, knowledgeable, and keep customers updated on repairs.
• Mike Ferraro consistently provides fabulous service and goes the extra mile to ensure a pleasant experience.
• Jason Lawson processes purchases quickly and goes above and beyond in customer service.
• Raul is an incredibly knowledgeable and patient advisor who makes customers feel comfortable throughout the process.
• Calin, the manager, is professional, genuine, and accommodating, enhancing the experience.
• Guillermo in Finance explains options clearly and helps customize protection plans.
• Tiffany is an asset - knowledgeable, prompt, professional, and courteous.
• Charles is polite and professional, with customers recommending him.
• Manny and Tiffany deliver excellent service, leaving the car running beautifully.

Cons

• A customer stated that the dealership sold the car out from under them after an agreed price and signed document.
• A reviewer described the financing process as backroom pressure with add-ons designed to increase commissions.
• A customer criticized CarFax for sharing personal vehicle information without consent and for providing unverifiable information.
• A visitor found the waiting lounge uncomfortable, with no place to set down beverages due to the absence of cup holders or trays.
• A customer called the service experience unacceptable due to poor communication and a lack of timely updates about repairs.
• A client was denied a loaner car and referred to Enterprise, with only poorly conditioned vehicles available.
• A buyer reported misrepresentations about free charging and consistently slower charging speeds on the Mercedes EQS 560, along with other charging-related issues.
• A reviewer noted that wheel alignment issues arose after service and there was no proactive follow-up.

Review

Mercedes-Benz of Fort Lauderdale stands out in the eyes of many customers for its people, processes, and the overall feel of the experience, even as a few frustrations surface. Across a wide range of visits - from routine service to new-car purchases - customers repeatedly praise the team for professionalism, attentiveness, and a genuine desire to make things easy and enjoyable. In particular, the service department has earned strong endorsements for its consistency and hands-on care, with Rudy in service and his patient, detail-oriented approach frequently highlighted as a standout. Several reviewers note that communication is clear, updates are timely, and the work is performed with a level of precision that reflects the brand's premium image. The detail department, led by Justin, also earns praise for restoring vehicles to a near-new condition, making the investment in a detailed treatment feel worthwhile and part of the overall Mercedes ownership experience.

In the service sphere, a number of staff members are singled out for going above and beyond. Manny and Tiffany are repeatedly recognized for their professionalism, knowledge, and willingness to go the extra mile, with Tiffany in particular described as a long-running asset who consistently delivers excellent service. Filiberto is another name that surfaces repeatedly as a model of attentive, reliable customer care, earning high marks for handling arrangements smoothly and keeping customers informed. When it comes to parts and maintenance, Stanley in Parts and Torey in the service area are also acknowledged for their helpfulness and expertise, with Rudy's support often noted as filling in as needed to keep things moving efficiently. In sales, Jason Lawson is celebrated for processing purchases quickly and with genuine care, while Raul is remembered for his knowledge, patience, and ability to help buyers feel comfortable and confident about their selection.

The sales experience at Mercedes-Benz of Fort Lauderdale is described as smooth, professional, and stress-free by multiple customers who purchased new cars. Extensive praise is directed at Raul for his thorough explanations and supportive guidance, Calin for leadership and attentiveness, and Guillermo in Finance for making the paperwork approachable and helping tailor protection plans. One customer, Ekaterina, explicitly commends the team for turning a dream car into reality, highlighting the positive, credible, and welcoming energy of the entire Fort Lauderdale crew. Another reviewer notes that the dealership's digitized feedback and transparency around the purchase process contributed to a sense of trust and professionalism that reinforced their loyalty to the brand.

Yet, as is common with large, high-volume luxury dealerships, there are a few negative threads that appear in the reviews. One sensitive issue concerns the backroom financing process, where one reviewer felt pressured by add-ons intended to increase commissions after an agreed price and signed documents. This critique underscores the importance of clarity and fairness in every step of the purchase process, especially when finalizing a deal and discussing add-ons. Another recurring concern involves Carfax. A reviewer reported that personal car information is shared with Carfax despite requests to opt out, followed by unsolicited Carfax communications about service needs. The sentiment here is not about Carfax per se, but about privacy controls and the feeling of having limited control over how vehicle data is distributed to third parties.

Communication gaps also appear in the service experience. For example, one reviewer described a lack of timely updates after a needed control arm and rear strut repair were suggested, with the advisor not returning calls or messages for weeks and a loaner vehicle not being arranged, leading to out-of-pocket rental costs. That same review contrasts with other experiences of excellent service, illustrating the spectrum that can exist even within the same dealership. A different note raises a practical concern about the waiting lounge: although spacious and comfortable, the seating lacks cup holders or trays for beverages, which can be a minor but real inconvenience for customers who are working or relaxing during a visit.

Finally, there are broader and more nuanced consumer experiences shared about ownership, particularly around electric vehicles. The saga of the Mercedes EQS 560 highlights a mix of praise and caveats: the car is described as comfortable, responsive, and quiet, with the dealership team providing strong support during the purchasing process. However, there are recurring caveats about charging infrastructure and charging speed expectations. Reviewers report discrepancies between promised complimentary charging and the realities of charging networks, including the variability of fast-charging speeds and the practical realities of free charging limits. Some owners have learned to manage expectations by researching charging options in advance and being aware of evolving charging ecosystems and how they interact with new Mercedes electrified models.

Overall, Mercedes-Benz of Fort Lauderdale emerges as a dealership with a deeply capable, customer-focused service and sales team. The consistency and care shown by Rudy, Manny, Tiffany, Filiberto, Jason, Raul, Calin, Guillermo, and others create many genuinely positive experiences - often described as white-glove treatment and a stress-free process. At the same time, the reviews also remind potential buyers and service customers to approach the financing, privacy, and long-term ownership aspects with clear questions and careful note-taking, as well as to manage expectations in areas like lounge amenities and the realities of EV charging. For those seeking luxury vehicles paired with professional service and knowledgeable staff, the Fort Lauderdale team appears well worth the visit, with the caveat that some policy and process nuances may require upfront clarification to ensure a fully smooth experience from start to finish.

This part of Fort Lauderdale, Florida, offers a convenient and diverse range of amenities for senior living. There are several pharmacies nearby, including CVS and Walgreens, as well as medical facilities such as Pom MRI and Imaging Center and the Miami Cancer Institute. The area also boasts a variety of parks for outdoor recreation, with Central Broward Regional Park and George English Park being just a short drive away. In terms of dining options, there are popular chains like Chick-Fil-A and Chipotle Mexican Grill within close proximity. Additionally, transportation options like Brightline and JetBlue Airways Terminal provide easy access to travel opportunities. Overall, this neighborhood provides a mix of essential services and recreational activities that cater to the needs and interests of seniors looking to live in a vibrant community.

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3 miles)

Physicians

• Pom MRI and Imaging Center (1.7 miles)
• Arnoldo Ghitis, MD (2.7 miles)
• Miami Cancer Institute | Plantation (3.8 miles)
• Care Resource (4.8 miles)
• Midland Medical Center (6.4 miles)
• Eye Centers Of South Florida (6.7 miles)
• Skin Institute (7 miles)

Parks

• Central Broward Regional Park (2.2 miles)
• Deicke Park (3.9 miles)
• Royal Palm Park (4.1 miles)
• Holiday Park (5.9 miles)
• George English Park (7.1 miles)
• Firefighters Park (7.5 miles)

Restaurants

• Subway (2.2 miles)
• McDonald's (3.4 miles)
• Chick-Fil-A (4 miles)
• Chipotle Mexican Grill (4.1 miles)
• Taco Bell (4.2 miles)
• YOT Bar & Kitchen (5.4 miles)
• Matty's (5.6 miles)

Hospitals

• UM/Sylvester Clinics At Plantation (3.3 miles)
• University Hospital And Medical Center (4.5 miles)

Cafes

• Habibi Hookah Lounge (3.9 miles)
• Starbucks (5.9 miles)

Transportation

• Brightline (5.5 miles)
• Cypress Creek Station (6.1 miles)
• JetBlue Airways Terminal (7.5 miles)
• TSA Security Checkpoint (7.5 miles)

Theaters

• AMC DINE-IN Coral Ridge 1 (7.2 miles)