Preferred Care at Home of Coastal Volusia, FL in Daytona Beach, FL

Pros

• They were attentive to needs and concerns, showing genuine empathy.
• They were flexible, professional, and good communicators who delivered high-quality care.
• The caregivers formed genuine connections and treated loved ones with respect.
• The provider consistently kept families informed and involved in decisions.
• The staff are compassionate, patient, and willing to do whatever it takes to help.
• The owners and coordinators are caring, responsive, and dedicated to matching the right caregivers.
• They provide reliable, continuous care and adapt to changing needs.
• They go above and beyond to help seniors live comfortably at home.
• They bring peace of mind and relieve caregiver stress for families.

Cons

• There was inconsistent coverage, which sent a mixed message to mom and was not professional.
• Mom was not ready for a baby doll.
• When a helper called out sick, a replacement could not be found for the day.
• There was an unpleasant stay for the father in a nursing care facility.
• Some caregivers arrived in a shower cap, which was not professional.
• Mom's schedule was not relayed to the new caregiver.

Review

This community is best suited for families that want highly personalized, in-home care with strong caregiver matching and a clear, hands-on coordinator who keeps families in the loop. Preferred Care at Home of Coastal Volusia operates like a tight-knit, small-business operation, with Suzette and Doug actively steering placements and overseeing care plans. The model works best when a loved one benefits from steady, compatible one?on?one support, flexible scheduling, and a relationship-focused approach that prioritizes dignity, engagement, and practical daily living needs. It shines for post?op recovery, ongoing assistance, and situations where family members are managing care from out of town and need reliable, responsive oversight.

Those weighing alternatives should consider whether a larger network with broader staff pools and more formal back?ups is essential. If guaranteed 7?days?a?week coverage with rapid replacement when a caregiver is unavailable is non?negotiable, this agency's smaller scale can feel uncertain at times. Some families have encountered inconsistent coverage or schedule changes that ripple into meals, daily routines, or the level of communication they've come to rely on. For households that prize absolute uniformity of staffing every shift or that require a temple-like, strictly uniform protocol across all caregivers, a bigger, more standardized operation may offer more predictability.

The strongest positives here are the human factors: genuine empathy, professional courtesy, and a demonstrable commitment to keeping families informed and involved. Caregivers are matched with attention to personality, needs, and preferences, leading to thoughtful interactions, meaningful companionship, and practical support that goes beyond basic tasks. Managers who supervise care - especially Suzette - are described as highly responsive, easy to work with, and deeply invested in placing the right helpers. This alignment translates into reliable support during delicate moments and a sense of peace for families navigating complex schedules and evolving care needs.

Yet the key drawbacks cannot be ignored, and they do temper how the benefits land in real life. The main concern centers on coverage gaps: the same-day or last-minute replacements aren't always a given, which can leave families scrambling when a regular caregiver is unavailable. This reality makes contingency planning essential. The best outcomes come to those who initiate clear expectations up front, request a backup plan, and maintain open channels with the coordinating team. The organization's strength - careful caregiver matching and hands-on management - helps offset these gaps, but the risk remains a live consideration for households requiring uninterrupted, around-the-clock attention.

The care experience often features notable, almost artisanal touches that differentiate this agency from more commoditized providers. Reports of caregivers who go the extra mile - engaging clients with music, conversation, and cooking, or helping with meals and daily rituals - underscore a level of attentiveness that many families find invaluable. The testimonials consistently highlight compassionate teams, dependable punctuality, and the assurance that the people delivering care are not "just staff" but trusted partners in preserving dignity and independence at home. For families seeking continuity, the ability to hand-pick caregivers and rely on stable, long-term relationships makes a meaningful difference.

For decision-makers in Daytona Beach and the surrounding Volusia County area, this agency offers a compelling option when the priority is deeply personalized, relationship-driven in?home care and when the family can engage in proactive planning with a responsive, hands-on coordinator. It is an excellent fit for those who value caregiver compatibility, flexibility, and the reassurance of a management team that will go to great lengths to adapt schedules and meet changing needs. It may not be the best choice for families requiring guaranteed, back?to?back staffing with perfect coverage every day. In those cases, exploring larger networks or facility-based options could be prudent. Overall, Preferred Care at Home Coastal Volusia stands out as a standout, high-touch partner for preserving comfort, autonomy, and connection for loved ones at home.

This area of Daytona Beach, Florida, offers a variety of amenities and services that may be appealing for senior living. There are several dining options nearby, ranging from casual taverns to fast food chains. Additionally, there are pharmacies conveniently located for easy access to medication. Places of worship are also available within a short distance, providing opportunities for spiritual fulfillment. Parks in the area offer recreational activities and opportunities to enjoy the outdoors. The proximity to various physicians and medical centers ensures access to healthcare services when needed. Transportation options are also easily accessible, including a nearby airport for convenience in traveling. Overall, this area provides a well-rounded environment with convenient amenities for seniors looking to settle down in Daytona Beach.

Restaurants

• McK's Tavern (0.1 miles)
• Popeyes Louisiana Kitchen (0.3 miles)
• Checkers (0.6 miles)
• Crabby's Oceanside (0.9 miles)
• LandShark Bar & Grill Daytona Beach (0.9 miles)
• Bethune Grill (1 miles)
• Boot Hill Saloon (1.2 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.3 miles)
• Daytona Peoples Pharmacy (1.3 miles)
• Winn-Dixie (1.7 miles)
• Walgreens (1.8 miles)
• Daytona Discount Pharmacy (2.2 miles)
• George Pharmacy (2.5 miles)

Places of Worship

• Basilica Of St Paul Catholic Church (0.8 miles)
• South Daytona Christian Church (2.8 miles)

Parks

• Sun Splash Park (1.1 miles)
• Ross Point Park (2.2 miles)
• Peggy Schnelby Recreation Center * Tennis Courts (2.5 miles)
• Frank Rendon Park (2.9 miles)
• Sunrise Park (3 miles)

Physicians

• Kemshol Medical Center (1.3 miles)
• Gillespy, Albert Albert W. Gillespy, MD (2.1 miles)
• Orthopeadic Clinic of Daytona Beach (2.1 miles)
• Kher Harish MD (2.2 miles)
• Medical License Factor (2.2 miles)
• Dr Gohar S. Khan, M.D., P.A. (2.2 miles)
• Advanced Gastroenterology Health Care (2.2 miles)

Cafes

• Java Express (1.6 miles)
• Starbucks (2.5 miles)
• Cherry Hill Ice Cream Cafe (2.5 miles)
• Copperline Coffee (3.4 miles)

Hospitals

• Halifax Hospital (2.2 miles)
• Halifax Health Medical Center (2.3 miles)
• Feasel Jeff Halifax Medical Center Port Orange (2.3 miles)
• Halifax Health - Fountain Building (2.3 miles)
• Halifax Hospital Fountain Building (2.3 miles)
• Florida Hospital-East Central (2.3 miles)

Transportation

• Sheltair (2.8 miles)
• Daytona Beach International Airport (DAB) (3.1 miles)

Theaters

• Cobb Daytona Luxury Theatres (3.4 miles)