The Atrium Assisted Living Fac

Pros

• Despite the lack of a backup generator, the community managed to endure the recent storm.
• The loved ones were provided with meals during the power outage, although there were some concerns regarding charges.
• The staff should address and rectify the issue of money being stolen from our loved one's wallet.
• Improvement is needed in terms of professionalism and attitude displayed by the nurses.
• While there was a lack of communication, efforts were made to answer phone calls when possible.

Cons

• The lack of a backup generator resulted in our loved ones enduring three days without electricity during the recent storm, and the community failed to inform us about this inconvenience.
• Despite not receiving meals, they continued to charge us for them which showed a lack of transparency and accountability.
• Our loved one's wallet was robbed while staying at the facility, indicating a serious breach of security and trust.
• The nurses' behavior was consistently rude and unprofessional throughout our experience.
• There was a significant lack of communication from the staff, evident by their frequent failure to answer phone calls promptly or provide updates on important matters.

Review

The recent storm that swept through the community left our loved ones in a dire situation. Unfortunately, the lack of a backup generator meant that they were left without electricity for three long days. What added insult to injury was the fact that there was no notification provided regarding this situation. Families discovered the issue only after reaching out to their loved ones and realizing they were without light. It is truly disheartening to see such negligence on the part of the facility.

To make matters worse, even though our loved ones were already facing difficulties due to the power outage, they were still being charged for meals they did not receive. This blatant disregard for their needs is completely unacceptable. Not only were they deprived of a basic necessity like electricity, but their financial burden increased due to these false charges. It reflects poorly on the management's ethics and highlights a lack of compassion for their residents' well-being.

Moreover, amidst all these challenges, another distressing event unfolded - money was stolen from our loved one's wallet. This revelation left us filled with anger and disappointment towards both the facility and its staff members. Trust is paramount when it comes to entrusting the care of our elderly family members to an institution; however, this incident shattered any semblance of trust we had left. The breach in security further emphasizes a severe lack of professionalism within this organization.

What worsens our experience is how rudely we were treated by the nursing staff during these trying times. Their unprofessional behavior only exacerbated our concerns and frustrations. Instead of providing reassurance and support during such a difficult period, they turned a blind eye to our pleas for information. The demeanor displayed by these nurses does not align with what should be expected from healthcare professionals who are meant to exhibit compassion and empathy.

Communication proved to be another significant challenge throughout this ordeal. The facility hardly answered phone calls, leaving families in constant worry about their loved ones' well-being and safety during the storm. Whether it was due to a lack of staff or incompetence, the fact remains that this level of unresponsiveness is severely inadequate. In times of crisis, clear and effective communication is vital in ensuring both the physical and emotional well-being of residents and their families.

In conclusion, our experience with this facility during the recent storm has been nothing short of disappointing and distressing. The community's lack of a backup generator left our loved ones without electricity for three agonizing days, with no prior notification provided. Adding insult to injury, they were being charged for meals they never received, some even falling victim to theft within the facility itself. The nurses' rude and unprofessional behavior only added more anguish to an already difficult situation. Lastly, the facility's poor communication left families feeling helpless and uncertain about their loved ones' safety. These issues highlight a serious disregard for resident welfare and point towards significant improvements desperately needed within this establishment.

This part of Brandon, Florida offers a convenient and diverse range of amenities for senior living. Within close proximity, you will find several popular dining options such as Chick-Fil-A, Cracker Barrel, and McDonald's, as well as pharmacies like CVS and Walgreens for your healthcare needs. In terms of medical care, there are reputable physicians' offices nearby including Spa Savi and Women's Care Florida. The area also boasts a variety of places of worship such as Nativity Catholic Church and Nativity Catholic School for spiritual fulfillment. For entertainment, there are theaters like AMC The Regency 2 and Xscape Theatres Riverview 14 within a short drive away. Additionally, parks like Sterling Ranch Park and Mango Dog Park provide opportunities for outdoor recreation. Overall, this part of Brandon offers a well-rounded environment with easy access to essential services for seniors looking to settle in the area.

Restaurants

• Chick-Fil-A (0.5 miles)
• Cracker Barrel (0.7 miles)
• McDonald's (0.8 miles)
• The New York Diner (1 miles)
• Culver's (1 miles)
• Campbell's Dairyland (1.4 miles)
• McDonald's (1.7 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Walgreens (1.3 miles)
• Winn-Dixie (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)

Physicians

• Spa Savi (0.7 miles)
• Oshodi Temitope A MD - Obstetrics & Gynecology Associates (1.2 miles)
• Digestive Diseases Associates of Tampa Bay (1.4 miles)
• Kilgore, John Brandon Medical Center (1.5 miles)
• Women's Care Florida (1.6 miles)
• Florida Community Cancer (1.9 miles)
• Valrico Brandon Medical Group (2.7 miles)

Places of Worship

• Nativity Catholic Church (0.8 miles)
• Nativity Catholic School (0.8 miles)
• Limona Village Chapel United Methodist Women (2.7 miles)
• The River at Tampa Bay Church (4.8 miles)
• Fishhawk Fellowship Church (5.8 miles)
• Grace Family Church (9.1 miles)

Hospitals

• Total Imaging - Parsons (1.2 miles)
• Brandon Ambulatory Surgery Center (1.7 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (3.9 miles)
• Starbucks (4.1 miles)
• Starbucks (4.9 miles)
• Foxtail Coffee Bb Riverview (5.2 miles)
• Starbucks (5.3 miles)

Theaters

• AMC The Regency 2 (3.7 miles)
• Xscape Theatres Riverview 14 (5.6 miles)

Parks

• Sterling Ranch Park (4.4 miles)
• Mango Dog Park (4.5 miles)
• Grant Park (8.6 miles)