BrightStar Healthcare of Brandon

Pros

• BrightStar's nurses Meagan, Nereida, Latisha, and Jasmine provide absolutely wonderful hospice care.
• The scheduling team delivers outstanding service.
• Christina in billing keeps families informed about hours worked and invoicing in a timely manner.
• BrightStar nursing is wonderful and highly recommended.
• Deanna handles patient care expertly and advocates for her daughter's needs.
• Anna has remained with the family since hospital discharge and provides amazing support.
• The nurses assigned to the daughter are exemplary and caring.
• BrightStar is very professional and passionate about patient care.
• Tameica is the best.
• Mercedes has been a reliable caregiver and the company is supportive and responsive.
• Megan is informative and prepared; Gesenia is a loving, proactive caregiver.
• Traci, Jennifer, Meagan, and the scheduling team are kind, knowledgeable, and helpful; BrightStar is a caring team.
• Juana has been a steadfast caregiver through illness and retirement; Meagan manages the case with great care.
• BrightStar's processes are seamless with excellent communication.

Cons

• One reviewer described the nurses as the worst ever and stated they would not recommend BrightStar.

Review

Across many families, BrightStar Care has become more than a service - it has become a trusted partner in compassionate, consistent, and professional in-home care. The collective experiences here paint a picture of a company that reliably delivers skilled nursing, attentive aides, and responsive support staff across pediatric and hospice needs, with communications that frequently go beyond the expected. The overarching message is one of deep appreciation for a team that shows up with competence, empathy, and a genuine commitment to families navigating difficult medical journeys, from hospital discharge through ongoing home care.

A core thread running through the reviews is the exceptional performance of the nursing team, led by Meagan. She is repeatedly described as a knowledgeable and proactive presence - someone who comes prepared for assessments, coordinates with doctors and insurance, and remains readily available to assist. Families note that Meagan's leadership helps keep complex care organized, often coordinating with other nurses and scheduling staff to ensure seamless care. Other nurses are praised as well for their kindness, professionalism, and detailed attention to each patient's needs. In particular, nurses such as Nereida, Latisha, and Jasmine are highlighted for their role in hospice care, while Anna is commended for her longstanding, attentive support for a child with a tracheostomy. Across stories, Meagan's and her colleagues' dedication stands out as a cornerstone of positive experiences.

The caregiving team extends far beyond nursing to include compassionate aides and caregivers who make a meaningful difference in daily life. Gesenia, described as a loving and amazing caregiver, exemplifies the kind of consistent, on-point support that families value when needs are ongoing and multi-faceted. Leilani is celebrated as a wonderful respite care provider, bringing warmth and reliability to sessions that give families much-needed relief. Juana, who has been by one family's side for years, is praised for her steadiness and the way she has carried a family through a challenging illness and a military relocation. Other names recur as well - Isabell Beatriz, Leah Watkins, Nathchare, Marticia, Roberta, and a host of others - each contributing to a long track record of dependable care, punctuality, and genuine affection for the patients.

The experience with BrightStar's scheduling and administrative teams also receives frequent praise. Linette, Shaletia, and the scheduling staff are repeatedly described as accessible and responsive, helping to answer questions and coordinate care so that families feel supported rather than overwhelmed. The billing side is recognized for keeping families informed and current on hours worked and invoicing, with Christina specifically named for her timely communication. The overall sense is that BrightStar functions as a well-coordinated team, with office staff, nurses, and caregivers working together to keep the patient's plan of care on track and aligned with doctors' recommendations and insurance requirements.

There are stories that underscore BrightStar's strategic value in managing complex needs, particularly for families dealing with insurance authorizations, school accommodations, or emergencies. Several reviews recount proactive outreach to secure appropriate hours and align schedules with school or medical routines, as well as practical planning for emergencies, such as hurricanes. In one narrative, the team works to ensure evacuation plans are in place and clear, reflecting a level of preparedness that goes beyond routine caregiving. The sense of partnership with families is palpable as BrightStar managers and clinicians work to fight for necessary hours and advocate for patients' needs with insurers and care plans.

Many reviews emphasize the emotional and relational dimensions of BrightStar's care. Families describe nurses and aides as patient, gentle, and genuinely caring - often noting that staff treat the patient as part of the family rather than merely as a patient. This warmth, paired with professionalism, builds trust and gives families peace of mind during stressful times. The sentiment is almost uniformly positive, with families expressing gratitude for small acts of kindness and for the reliable presence of caregivers who remember preferences, routines, and medical nuances. In several cases, families write about the long-term relationships they've built with particular caregivers, celebrating the continuity that comes with having the same nurse or aide over many months or years.

Despite the overwhelmingly positive themes, one review notes a negative experience, reminding readers that individual interactions can vary. That single perspective acknowledges that not every encounter will meet expectations, but it sits in contrast to the broader chorus of praise for BrightStar's dedication, responsiveness, and expertise. The overall tone across the majority of reviews remains one of strong satisfaction and high recommendation, with families repeatedly stating their intention to recommend BrightStar of Tampa to others seeking reliable and compassionate home care.

In sum, the collected experiences paint BrightStar Care as a dedicated, people-centered organization that brings together skilled nursing, attentive caregiving, and robust administrative support. Families describe a team that communicates clearly, coordinates care across services and settings, and advocates for patients with empathy and tenacity. Whether it's managing trachs and complex medical needs, arranging school accommodations, or ensuring timely billing and scheduling, BrightStar is seen as a trusted partner that lightens the load for families in challenging times. The recurring themes of professionalism, compassion, reliability, and teamwork resonate deeply, leaving families with a lasting sense of gratitude and confidence in the care their loved ones receive.

Physicians

• Florida Community Cancer (0 miles)
• Women's Care Florida (0.4 miles)
• Kilgore, John Brandon Medical Center (0.4 miles)
• Digestive Diseases Associates of Tampa Bay (0.8 miles)
• Oshodi Temitope A MD - Obstetrics & Gynecology Associates (0.9 miles)
• Florida Orthopaedic Institute (1.2 miles)
• Spa Savi (1.8 miles)

Restaurants

• Moreno Bakery (0.1 miles)
• McDonald's (0.3 miles)
• Pho Viet (0.4 miles)
• Denny's (0.5 miles)
• Campbell's Dairyland (0.6 miles)
• Tibby's New Orleans Kitchen (1 miles)
• Portillo's Hot Dogs (1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2 miles)
• Walgreens (2 miles)

Hospitals

• Brandon Ambulatory Surgery Center (0.3 miles)
• Total Imaging - Parsons (0.7 miles)

Places of Worship

• Limona Village Chapel United Methodist Women (0.9 miles)
• Nativity Catholic Church (1.3 miles)
• Nativity Catholic School (1.3 miles)
• The River at Tampa Bay Church (3.4 miles)
• Fishhawk Fellowship Church (7 miles)
• Grace Family Church (7.8 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.1 miles)
• Starbucks (3.2 miles)
• Foxtail Coffee Bb Riverview (3.5 miles)
• Starbucks (3.6 miles)
• Starbucks (3.6 miles)

Theaters

• AMC The Regency 2 (1.8 miles)
• Xscape Theatres Riverview 14 (4.2 miles)

Parks

• Sterling Ranch Park (3 miles)
• Mango Dog Park (3.7 miles)
• Grant Park (6.8 miles)
• McKay Bay Nature Park (7.8 miles)