Maxim Healthcare

Pros

• Maxim is praised for always having the client's back, keeping them engaged, and offering flexible scheduling.
• Vargas (Client Coordinator), Martia (Field Support), and Kelly (nursing supervisor) are recognized as supportive, with Kelly described as the best.
• The team is viewed as a great source of support, and a strong working relationship has been built.
• The experience with the company is described as wonderful and highly recommended.
• The Beckles family expresses heartfelt thanks to Maxim and Vargas for their help.
• Maxim is commended for professionalism, thorough training, ongoing competency development, and dedication to patient safety and nurse preparedness.
• The reviewer would rate Maxim highly, noting that there is always room for improvement but giving top marks.

Cons

• The reviewers say the company does not care about its workers or the clients and is very unprofessional.
• They state there is no accountability and no follow-through, with grievances going unanswered.
• They report a nurse fell asleep while providing care, signaling dangerous conditions.
• They describe non-clinical management as clueless and lacking competence and urgency.
• They warn others to beware of getting care through this agency and advise not to work for it.
• They note multiple no-shows by aides with no backup, which is described as very wrong.
• They label the recruiter as dishonest and extremely unprofessional.
• They claim the organization fails its needy patients.

Review

Experiences with Maxim Healthcare run the gamut from heartfelt appreciation to sharp critique, painting a picture of a company that can be a strong ally for both families and caregivers, while also exposing structural challenges that can leave people frustrated and disappointed. On the positive end, several reviewers describe deep, sustained connections with the agency and its people, noting that Maxim has kept them engaged and supported even as circumstances changed. One account expresses sincere gratitude to Maxim for always having their back, keeping them engaged, and offering flexibility with a schedule that allowed them to continue working with the company even after moving to a different organization. The writer emphasizes that the team never left them hanging and the adaptability of the schedule was a major benefit.

Within that supportive network, particular individuals stand out as especially helpful and dependable. Vargas, identified as the Client Coordinator, earns praise for helping to keep the client relationship intact, while Martia in the Field Support Department is recognized for contributing to a positive operational experience. Kelly, described as the nursing supervisor who has supported the person since day one, is singled out as "the best," underscoring the impact a strong supervisor can have on day-to-day feel and safety. The gratitude extends beyond the reviewer, with the Beckles family expressing appreciation for Dorothy and Vargas - two Home Health Assistants (HHA) who clearly made a meaningful difference in care. In this portrait, Maxim and its team are depicted as capable of building a strong, ongoing relationship that is valued enough to warrant a high personal recommendation, even though the reviewer ultimately awarded four stars to leave room for improvement.

The same roster of people - Vargas, Dorothy, and the broader supporting staff - appears again in a sentiment that emphasizes the human-to-human element of care: the agency, and the people associated with it, can feel like a lifeline. There is a sense that, when the system works, the combination of attentive coordination, steady supervision, and reliable field support creates a solid foundation for both clients and nurses. In these accounts, Maxim is portrayed as a place where genuine connections and a sense of being looked after are possible, and where relationships built over time can endure even after transitions or changes in hours.

Yet there are equally strong, more critical voices that challenge the agency's overall reliability and organizational culture. A few reviewers go so far as to claim that the company "does not care about its workers or the clients" and label it "unprofessional," urging others not to work for the agency or seek care. The most pointed critique centers on accountability and follow-through, including a multi-layered update about an integrity hotline grievance. One reviewer notes a commitment to provide a response by a specific date (8/23/21) that went unmet by 8/31/21, casting doubt on whether local offices or corporate leadership would act with urgency. The message is explicit: the experience has been frustrating and discouraging for families who rely on timely responses when care issues arise, especially for special needs situations. The reviewer also condemns non-clinical management as clueless and recounts an instance where a nurse allegedly fell asleep while caring for a child, amplifying concerns about safety and oversight.

Other reviewers echo a lack of accountability and poor follow-through, stating that the organization fails its most vulnerable patients and that the integrity hotline yields no meaningful response. The sentiment here is that any perceived good care comes despite a sometimes altogether troubling organizational backdrop, rather than because of it. The frustration is vivid: "No accountability. No follow through. This organization fails its needy patients" and a warning that the hotline is not a reliable route for resolution. In some of these accounts, the tone shifts from disappointment to outright caution, with a sense that the system's gaps could have real, negative consequences for families already navigating difficult situations.

There is also a practical critique centered on consistency and reliability. One reviewer describes having "more than my share of home care agencies," citing repeated no-shows by aides and a lack of backup, which can create acute stress during already challenging caregiving scenarios. Another account details ongoing stress over training promises and scheduling, suggesting that assurances about training or new staff were not always borne out in practice. The overarching message here is that, while the agency can deliver excellent, compassionate care in individual cases, the logistics - training, scheduling, backup coverage, and dependable communication - can fall short and create substantial friction for families and caregivers alike.

Amid these mixed and sometimes volatile experiences, there is a notably resounding positive testimonial that stands apart. A reviewer who moved from Knoxville, Tennessee to Florida describes Maxim as unmatched in professionalism, training, and the mutual comfort between patient and nurse. They emphasize ongoing training and competency checks that persist beyond initial hiring, with refresher courses and support from management to accommodate schedules and new areas of interest. This account portrays an idealized version of Maxim: a company that prioritizes patient safety, continuous education, and staff development, where leadership demonstrates flexibility and responsiveness to both client needs and the professionals delivering care. The reviewer even contends that Maxim outstrips other agencies and registries, to the point of wishing for a higher rating - "10 stars" - and acknowledges a separate, negative note about a recruiter's dishonesty, which tempers the overall enthusiasm but does not erase the positive experiences in other interactions.

Taken together, the collection of reviews presents a nuanced portrait of Maxim Healthcare. On one side, there is strong, loyal appreciation for specific staff members and the personal, ongoing relationships that can form with clients and families, along with a clear sense that the company can be a reliable champion of care when the stars align. On the other side, there are serious concerns about accountability, responsiveness, and systemic follow-through, particularly in the face of grievances and risk-laden situations. The contrasts suggest a company that can be exceptionally effective when its leadership and front-line teams operate smoothly and consistently, but that also faces meaningful challenges in administration and communication that can undermine trust and safety for both workers and clients. In short, Maxim Healthcare appears to be a place of powerful, positive connections in many cases, shadowed by credible criticisms about governance, reliability, and timely action in others.

Located in Boynton Beach, Florida, this neighborhood offers a variety of amenities that cater to senior living. With convenient access to theaters, restaurants like Chipotle Mexican Grill and Tijuana Flats, pharmacies such as CVS and Walgreens, and healthcare providers like Martha Mercedes Rodriguez and Imaging Center-Boynton Beach, residents have easy access to essential services. The Boynton Beach Tri-rail Station also provides transportation options for those looking to explore the surrounding area. Nearby parks like Ezel H. Community Park provide opportunities for outdoor recreation and relaxation. Additionally, the presence of hospitals like Jfk Cath Lab and Baptist Health Bethesda Hospital West ensures residents have access to quality medical care when needed. Overall, this neighborhood offers a comfortable and convenient lifestyle for seniors looking to settle in Boynton Beach.

Theaters

• Cinemark (0.2 miles)

Restaurants

• Chipotle Mexican Grill (0.3 miles)
• McDonald's (0.4 miles)
• Tijuana Flats (0.5 miles)
• Hurricane Grill & Wings (0.6 miles)
• Miller's Ale House - Boynton (0.7 miles)
• Sonic Drive-In (0.7 miles)
• Chick-Fil-A (0.8 miles)

Pharmacies

• CVS Speciality (0.5 miles)
• Walgreens (0.5 miles)
• My Best Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)

Physicians

• Martha Mercedes Rodriguez (0.9 miles)
• Imaging Center-Boynton Beach (1 miles)
• Florida Eye Microsurgical Institute (1.8 miles)
• Boynton Eye Institute PA (2.1 miles)
• Orthopedics of the Palm Beaches (3.1 miles)
• Diagnostic Centers of America (3.1 miles)
• Florida Allergy & Asthma Assoc (3.9 miles)

Transportation

• Boynton Beach Tri-rail Station (1.5 miles)

Parks

• Ezel H. Community Park (1.6 miles)
• Ocean Front Park (2.8 miles)
• Caloosa Park (3.2 miles)
• Gulfstream Park (3.4 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (2.6 miles)
• The Original Brooklyn Water Bagel Co. (5.6 miles)
• Starbucks (5.9 miles)
• Starbucks (5.9 miles)

Hospitals

• Jfk Cath Lab (4.2 miles)
• Jfk Transport (4.2 miles)
• Baptist Health Bethesda Hospital West (6.7 miles)

Places of Worship

• First Congregational Church of Lake Worth (6.9 miles)