Shamrock Visiting Nurse Agency

Pros

• PathWell's therapists Melissa (PT) and Lisa (OT) are described as amazing and highly skilled.
• Kelly is praised for making the process smooth, patient, and well organized.
• Kim is professional, compassionate, and attentive, making the patient feel cared for at every visit.
• Dee is described as unbelievable for boosting the patient's confidence and guiding effective therapy.
• The team is reliable, punctual, and never cancels appointments.
• Melissa is indispensable in recovery, with empathy and clear guidance speeding progress.
• PathWell's staff are poised, friendly, and supportive, making home recovery a positive experience.
• Reviewers express extremely high satisfaction and would readily recommend PathWell.

Cons

• They say the experience has not been a good one due to scheduling and communication issues.
• They note that the scheduling is poor and that return calls are not made.
• They report nurses did not come as expected, causing delays.
• They describe unhelpful and unprofessional responses from supervisors.
• They recount a nurse leaving a soaking-wet bandage and not helping to change it.
• They would not recommend the agency for post-surgery PT due to poor responsiveness.
• They mention that some nurses are timid and do not thoroughly address wounds.

Review

The collection of experiences shared paints a largely vivid picture of in-home health and rehabilitation services, with PathWell and its related teams repeatedly described as compassionate, skilled, and genuinely invested in their patients' recovery. Across knee replacements, hip surgeries, spinal procedures, strokes, and general post-operative care, the common thread is a deep appreciation for caregivers who combine clinical expertise with warmth, patience, and personal attention. When the care feels right, it's described as life-changing - people gain confidence, improve mobility, and regain independence in ways that touch everyday living.

Many reviewers singled out PathWell's therapists by name, especially Melissa and Lisa, whose work with knee replacement patients was repeatedly praised. Descriptions like "amazing," "very knowledgeable, highly skilled, and super nice," and "indispensable in assisting in my recovery" recur in multiple accounts. PT sessions with Melissa often come with a sense of personal connection - one patient felt an almost familial familiarity within days of meeting her - and the results were consistently framed as substantial improvements in range of motion and everyday function. Lisa's occupational therapy was also highlighted for its thoroughness and the way it supported independence, with reviewers noting not only skill but genuine care, and even a sense that the therapists enjoyed their work and took pride in the patient's progress.

Beyond the therapists, the administrators who coordinate care also drew praise. Kelly is described as the person who makes the process smooth from the outset - patient, kind, and relentlessly thorough about setting up everything a family needs for their loved one. Kim, who visits patients at home, is portrayed as professional, compassionate, and incredibly attentive, to the point where families felt their loved ones were truly safe and cared for during every visit. The combination of a well-organized intake and dependable, compassionate in-home visits created a sense of security and confidence that the patient was in the best possible hands, with one reviewer even wishing for an extra star to acknowledge the service.

Families who transitioned from hospital discharge to home therapy often emphasized how well the team adapted to their schedules and home realities. One husband who suffered a stroke appreciated the prompt follow-up - Melissa called the day after discharge and arranged for Dee (OT) and Lisa (PT) to begin almost immediately. The reviewers described Dee as confidence-building and effective, and Lisa as caring and attentive, never canceling appointments and aligning therapy with the family's routines. Even when the patient was transitioning to outpatient care, the sentiment remained positive: there was gratitude for the foundation laid in the home setting and a sense of loss when those regular visits would eventually pause.

In addition to knee and hip procedures, several reviews highlighted the value of flexible, home-based care that could address pain, progress, and practical daily needs. For example, patients recovering from arm surgery appreciated the patience and understanding of the therapists - Lisa and Siobahn were noted as being very understanding of pain while still encouraging advancement. Pandora's weekly visits for activities like washing and shampooing themselves were described as both kind and practical, reinforcing the broader message that home health isn't just about therapy but about enabling independence and dignity in daily life. Those who could move toward outpatient therapy still carried with them a sense of gratitude for the stability and encouragement they found at home.

There are also stories that show the broader impact of this care on family life and quality of life. One reviewer described the care for a brother as something that noticeably transformed his energy and provided him with exercises he could do at home, accompanied by printed materials to reinforce the routines. The same thread appears in notes about spinal surgery recovery, where Melissa's empathy and guidance helped accelerate healing, and Matthew's wellness checks added a reassuring layer of ongoing support. In a standout personal note, a patient expressed that after just a couple of days, they felt as though they had known their home PT for years, underscoring the powerful, personal connection many therapists established.

Not every account was perfect, and some reviews candidly highlighted the darker side of home health: scheduling lapses, inconsistent follow-through, and gaps in communication. A number of reviewers described nurses who were courteous but timid or hurried, with complaints about tasks being rushed or left incomplete and about having to chase updates or clarifications. A particularly difficult refrain centered on unreliable scheduling - delays in visits, missed start dates for post-operative PT, and limited return calls from supervisors. One patient recounted a weeklong delay in starting home PT after knee replacement, another described multiple no-shows and poor responsiveness, and a wound-care situation where a nurse did not follow simple instructions. These experiences serve as a counterpoint to the otherwise glowing praise and highlight the crucial role that clear communication, reliability, and proactive follow-up play in home health success.

There are also other providers mentioned in the broader mix of experiences, such as Pathway Rehab and Shamrock Home Care. Pathway Rehab is described positively by those who encountered its staff, with patients praising the calm, poised, and supportive atmosphere that helped them learn exercises and regain knee function. A separate note about an in-home PT from Pathway Rehab - Joe - was equally favorable, with comments about effective, encouraging support that helped the patient recover after knee surgery. In contrast, Shamrock Home Care is depicted in a more mixed light: while some staff were knowledgeable and courteous, several reviewers expressed concerns about communication and reliability, underlining that not all home health experiences are equal and that patient advocacy remains essential to secure consistent, quality care.

Overall, the stories map a landscape where the best home health and rehab experiences combine clinical excellence with genuine compassion. Patients repeatedly describe therapists who push just enough to promote real progress, while caregivers and coordinators ensure that therapy fits into real life - with flexible scheduling, clear expectations, and a focus on independence. The most powerful testimonials speak to the trust built over time: families feel they are supported, their loved ones are treated with dignity, and their recovery is marked by tangible gains in range of motion, strength, and confidence. The honest voices here underscore a truth: when the right people show up - with expertise, empathy, and reliable communication - the difference in recovery can be profound.

Restaurants

• Circle Diner (0.1 miles)
• McDonald's (0.2 miles)
• Sunny Daes (0.4 miles)
• Chipotle Mexican Grill (0.5 miles)
• Chef’s Table (0.7 miles)
• Pizzeria Molto (0.8 miles)
• Centro Ristorante & Bar (1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (3.7 miles)

Physicians

• The Waynik Group (0.7 miles)
• Associated Neurologists-S CT - Srinath Kadimi MD (0.9 miles)
• Associated Internists of Fairfield (1.1 miles)
• Willows Pediatrics (3.6 miles)
• Modern Dermatology (4.6 miles)
• St Vincent's Behavioral Health Sv (4.7 miles)
• Edward Michael Lane (5.2 miles)

Parks

• Gould Manor Park (0.8 miles)
• Veterans Park (1.4 miles)
• Sullivan Field Fairfield Giants (2.1 miles)
• Lake Mohegan (3.6 miles)
• Sherwood Island State Park (5.6 miles)
• Winslow Park (5.8 miles)
• Twin Brooks Park (6.8 miles)

Transportation

• Metro North - Fairfield Metro Station (0.8 miles)
• Metro North - Fairfield Train Station (1 miles)
• Metro North - Southport Train Station (2.7 miles)
• Amtrak (3.4 miles)
• Greater Bridgeport Transit Authority (3.6 miles)
• Metro North - Green's Farms Train Station (4.3 miles)
• Metro-North BPT Rail Yard (4.6 miles)

Cafes

• Shearwater Coffee Bar (0.8 miles)
• Starbucks (1.2 miles)
• Panera Bread (2.4 miles)
• Starbucks (4.7 miles)
• The Granola Bar (5.9 miles)
• Doughnut Inn (6.5 miles)
• Starbucks (6.9 miles)

Hospitals

• St Vincent's Medical Center (4.1 miles)
• Bridgeport Hospital (4.7 miles)
• Bridgeport Hospital (4.8 miles)