1330 East 1St Street, Loveland, CO 80537
For more information about senior living options: (844) 490-3973
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The collection of experiences shared about Primrose Place runs a full spectrum, mixing praise with serious accusations. On one end, several reviewers describe a warm, welcoming, and well-run environment where residents feel cared for, respected, and part of a family. On the other end, there are sharp grievances about theft, broken promises, and rude interactions that left some visitors and family members frustrated and distrustful. Taken together, the remarks paint a picture of a facility that has what many see as strong daily care and a strong sense of community, but also serious concerns about management practices and customer service in certain moments.
One of the most troubling claims centers on a staff member allegedly stealing two pillows that a guest had purchased for $35 each, under the pretense that the pillows "smelled bad" and were discarded in the trash. According to the reviewer, the owner did nothing to reimburse the guest and, in addition, the staff member allegedly lied about conditions surrounding private room arrangements. The reviewer describes the situation as a "shady operation" and accuses the owner of caring only about money. This account casts doubt on the trust and accountability of some staff members and raises questions about how resident belongings and compensations are handled in the facility.
Another negative report focuses on a routine phone interaction that left the caller with a lasting impression of poor customer service. The reviewer described the receptionist as among the rudest they had spoken to, noting interruptions followed by a harsh tone and a decision to hang up. After calling back to express dismay about the treatment, the same staff member allegedly became even more rude and again ended the call. The reviewer pointed out the organizer of a fundraiser benefiting children with cancer and implied that such a response reflected poorly on the facility's openness to community outreach. With no stars being offered as an option, the reviewer ultimately reserved judgment about the leadership, suggesting that if the person who answered phones held a leadership role, it would warrant concern for anyone considering the facility.
In contrast, several accounts celebrate Primrose Place as a clean, caring environment with notable strengths. One reviewer specifically praised the cleanliness and the quality of on-site food, and asserted that "the staff are amazing." This perspective highlights a well-run daily operation where residents feel safe, well-fed, and supported by a team that is consistently described as kind and attentive. The tone here emphasizes day-to-day service quality and the emotional warmth that can come from a staff that goes above and beyond in serving residents.
There are also deeply positive, long-term endorsements from families with extensive experience with Primrose Place. A reviewer who identifies as a former resident offered a simple, glowing statement of satisfaction, saying they had no complaints during their time there. Another account comes from a parent whose adult son has lived at Primrose Place for over 15 years, praising the facility for making the son feel at home, taking excellent care of his medications and doctor appointments, and ensuring his overall contentment. This testimonial underscores a continuity of care and a sense of stability that families often seek when evaluating long-term care options for loved ones.
The most emphatic praise arrives in a thorough testimonial of a facility-wide culture of care. The reviewer portrays Primrose Place as a true home rather than just a facility, listing many individuals by name and role who contribute to an environment where residents are treated like family. The owner, described as Miss Vak, is celebrated as "the BEST," and the manager, Tammy, is lauded as a tireless worker. The praise extends to QMAPs, nurses, cooks (Bekah is singled out as a "rockstar," and Susie for keeping everyone grounded and down-to-earth), and maintenance staff (Todd is mentioned for stepping up on days off, contributing materials and resources). The reviewer emphasizes that everyone - residents and staff alike - is part of a close-knit, supportive network characterized by care, respect, generosity, and selflessness. This depiction presents Primrose Place as a loving, enabling community where residents are truly cared for in every aspect of daily life.
Taken together, these reviews illustrate a complex picture. There are clear, strong testimonials about compassionate, thorough care, attentive staff, and a sense of family that extends beyond merely meeting basic needs. At the same time, there are serious allegations about theft, deceptive behavior, and rude, dismissive communication that cannot be ignored. The overall impression is that experiences at Primrose Place can vary significantly depending on who is involved, which staff members are on duty, and perhaps how management addresses problems when they arise. For prospective residents or families, these accounts suggest a need for careful, on-site evaluation, clear communication about expectations, and close attention to how concerns and incidents are resolved.
Primrose Place in Loveland, CO is a board and care home that offers a range of amenities and care services to its residents. Located in a peaceful neighborhood, this community provides a comfortable and home-like living environment for seniors.
The fully furnished rooms at Primrose Place are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for the convenience of its residents. The community also features a dining room where nutritious meals are prepared and served to cater to special dietary restrictions. Additionally, housekeeping services ensure that the living spaces are clean and well-maintained.
Residents can enjoy the beautiful outdoor space and garden, providing a peaceful setting for relaxation or socializing with friends. The dedicated staff at Primrose Place provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive the proper dosages at the right times.
To promote mental wellness, a mental wellness program is available for those who may benefit from additional support. The community also coordinates with health care providers to ensure comprehensive care for its residents. Transportation arrangements are made for medical appointments, ensuring that residents have easy access to necessary healthcare services.
Primrose Place is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This allows residents to easily explore their surroundings and access necessary services without traveling long distances.
Residents at Primrose Place can participate in resident-run activities as well as scheduled daily activities provided by the community. These activities promote engagement and socialization among the residents.
Overall, Primrose Place offers a comfortable living environment that promotes independence while providing personalized care and support. With its range of amenities and convenient location near essential services, this assisted living community is an ideal choice for seniors looking for a relaxing and fulfilling lifestyle in Loveland, CO.
Primrose Place is located at 1330 East 1St Street, Loveland, CO 80537 in Weld County, Colorado
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