Synergy Homecare - Littleton, CO

Pros

• The two caregivers provided by the agency were really nice ladies and showed genuine care for the client's mother.
• The owner attempted to find a replacement caregiver when there was a cancellation, displaying an effort to fulfill their responsibilities.
• There were instances where the agency successfully provided suitable caregivers who met the client's needs.
• The client's mother appreciated the assistance and support received from some of the caregivers sent by this agency.

Cons

• The owner is very unprofessional.
• There were two separate occasions where caregivers canceled last minute with no backup.
• The owner was unreachable and did not return calls promptly.
• The owner became defensive when confronted about the issues.
• One caregiver sent was incapable of performing necessary tasks, which made the client uncomfortable.
• The owner got angry when addressing concerns about unsuitable caregivers.
• One caregiver did not have enough gas and the client's mother had to pay for it.
• The agency is deemed unprofessional and cannot be recommended.

Review

In recent customer reviews, it has become apparent that the owner of a certain caregiving agency is displaying unprofessional behavior. On not one, but two separate occasions, caregivers cancelled at the last minute without providing any backup options. Distressed and in need of assistance, customers attempted to contact the owner via cellphone, only to be met with no response and no returned calls. Finally able to reach the owner, they were met with defensiveness and claims that due diligence had been done in attempting to find a replacement caregiver.

One concerned party expressed their discomfort when a specific caregiver was sent to assist their elderly mother. The caregiver lacked certain skills necessary for the tasks at hand, leaving the customer feeling uneasy about their loved one's well-being. When this concern was brought up with the owner, instead of understanding the situation, anger was directed towards the customer. It seems that valid concerns were met with hostility rather than a constructive resolution.

Furthermore, another incident highlighted an issue regarding transportation. A promised caregiver who was supposed to be capable of taking their mother places faced difficulty as they did not have enough gas for these trips. Shockingly, it was the customer's mother who ended up having to bear the cost for this shortfall. This suggests a lack of planning and coordination within the agency, ultimately burdening those already relying on their services.

However, amongst these negative experiences emerged some positive ones. Two caregivers stood out as compassionate individuals who genuinely cared for their clients and provided quality service. Despite these shining examples, it is clear that they are overshadowed by the overall unprofessionalism exhibited by both caregivers and management alike.

Based on these reviews alone, it seems difficult to recommend this particular caregiving agency due to numerous shortcomings displayed by its employees and management team. From last-minute cancellations without a backup plan in place to defensive responses from an unresponsive owner when confronted about valid concerns - these incidents paint a picture of an unprofessional organization that fails to deliver the level of care and consideration required for its clientele.

It is crucial for caregiving agencies to prioritize professionalism, open communication, and empathy towards their clients. Unfortunately, in this case, the owner's behavior and the overall lack of professionalism displayed by the agency render it unreliable and unsuitable for recommendation. Potential customers would be well-advised to seek out alternative options that can assure them of consistent and high-quality care for their loved ones.

This part of Littleton, Colorado offers a convenient and diverse range of amenities for senior living. With several pharmacies nearby, accessing medication and healthcare services is easily manageable. There are various dining options such as Locavore Beer Works and Angelos Taverna, ensuring a variety of culinary experiences. In addition, there are reputable healthcare providers like Centennial Family Care and Panorama Orthopedics within a short distance, providing quality medical care. The area also boasts multiple parks for outdoor recreation, including Pinecrest Park and Chatfield State Park. Overall, this neighborhood provides a blend of practical resources and recreational opportunities that cater to the needs and interests of seniors looking to settle in Littleton.

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.6 miles)
• Walgreens (2.9 miles)
• King Soopers Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.6 miles)

Restaurants

• Locavore Beer Works (1.4 miles)
• Breckenridge Brewery (1.5 miles)
• Angelos Taverna (1.5 miles)
• McDonald's (2.9 miles)
• Englewood Grand (3.2 miles)
• McDonald's (3.2 miles)
• Chick-Fil-A (3.6 miles)

Physicians

• Centennial Family Care (2 miles)
• Colorado Surgical Arts (3.1 miles)
• South Denver Cardiology Associates (3.2 miles)
• Corneal Consultants of Colorado PC (3.3 miles)
• Alta Vista Dermatology (3.5 miles)
• Panorama Orthopedics (3.9 miles)
• Native Roots Dispensary (4.3 miles)

Theaters

• Alamo Drafthouse Littleton (2.1 miles)
• AMC Highlands Ranch 24 (3.8 miles)

Cafes

• Starbucks (3 miles)
• Starbucks (3.8 miles)
• Starbucks (4.1 miles)
• Starbucks (4.2 miles)
• Starbucks (5.5 miles)
• Stella's Coffee House (5.6 miles)
• Black Rock Coffee Bar (6.2 miles)

Places of Worship

• Mission Hills Church (3.2 miles)
• Temple Sinai (5.3 miles)

Parks

• Pinecrest Park (3.3 miles)
• Ruby Park (5.1 miles)
• Mamie D Eisenhower Park (5.2 miles)
• Overland Pond Park (5.4 miles)
• Blue Heron Park (5.8 miles)
• Chatfield State Park (6.3 miles)
• Rosamond Park (6.4 miles)

Hospitals

• Children's Hospital Colorado South Campus (3.8 miles)
• UCHealth Highlands Ranch Hospital (4.2 miles)

Transportation

• Arapahoe Light Rail Station (6.6 miles)