Right at Home of Denver

Pros

• Right at Home is an amazing company to work for, with professional and responsive office staff.
• The company offers flexible hours and competitive pay, helping caregivers balance work and life while delivering care.
• Field Supervisors are pleasant to talk with and knowledgeable about care plans.
• Right at Home consistently matches clients with caring, on-time staff and provides smooth transitions when replacements are needed.
• Training for caregivers is engaging, enjoyable, and educational, helping them feel prepared on shifts.
• Clients and families describe the staff as friendly, reliable, and dedicated to helping them stay at home.
• The office team and scheduling are described as awesome and responsive to concerns.
• Many reviewers would highly recommend Right at Home for high-quality care and compassionate staff.

Cons

• They can't get ahold of staff.
• The agency has horrible care providers and rude staff, with the owner making excuses.
• The turnaround ratio is insane.
• The company never had backup caregivers when a caregiver was sick or on PTO.
• A caregiver allegedly ruined a grandmother's dresser by spilling shampoo and did not take responsibility; the agency blamed the client.
• A caregiver was described as a gossiper and a liar and a troublemaker.
• The scheduling coordinator is prickly and super rude.
• They experienced eight or nine caretakers in six months, indicating high turnover.
• Some caregivers allegedly could not speak or understand English well.

Review

Across these testimonials, Right at Home emerges as a company that many clients and caregivers hold in high regard for its mission and day-to-day impact: helping people stay in their own homes longer, with flexible scheduling, supportive staff, and a commitment to ongoing review and education. Several reviewers emphasize the core value of keeping clients comfortable at home, describing flexible hours, competitive pay, and meaningful, regular contact with care plans. The recurring thread is not just care in the moment, but thoughtful attention to evolving needs - clients are invited to review their Care Plans every 90 days, and caregivers appreciate the chance to refresh their skills through weekly trainings. For many, this approach translates into a sense of partnership with the agency, rather than a one-sided service.

A large portion of the feedback centers on professional, responsive office staff and the quality of caregiver placements. Reviewers repeatedly mention that office personnel are professional, approachable, and willing to work around individual availability. The scheduling process and the ability to match clients with suitable caregivers are highlighted as major strengths. Specific names recur with gratitude: Kandice, the scheduler, who is said to "get to know" clients after years of service and to consistently send high-quality caregivers; Josie Miller, a Field Supervisor, praised for her knowledge of patient care and helpfulness in assessing needs; and other caregivers like Candice, Melissa, and Juanita, who are described as punctual, caring, and capable. The appreciation of staff extends to the organizational level as well, with clients noting effective communication between field teams and the office, as well as reminders and support when unusual situations arise.

Several reviews celebrate the positive, day-to-day experiences of being cared for by Right at Home's staff. Clients describe interactions that feel personal and respectful, likening the experience to being treated like family. The presence of regular, well-trained aides who show up on time, with the right skills, contributes to a sense of stability for both clients and their families. One reviewer highlights the supportive role of the Field Supervisor and the breadth of care plans that adapt to changing circumstances, while another notes the value of the company's training program, which makes caregivers "feel comfortable and ready when they arrive on their shifts." For many families, the agency's flexibility, thorough documentation, and responsiveness are enough to earn strong, ongoing referrals.

Despite the many positive experiences, the collection also includes pointed criticisms and alarming concerns. A few reviewers report challenges with accessibility and communication, noting difficulty reaching staff or getting timely responses. Some accounts describe turnover in caregivers, which can be disruptive, though a number of those same reviews also credit the agency with smooth transitions and quick replacements to minimize gaps in care. A handful of entries express serious misgivings about certain caregivers' conduct or professionalism, including allegations of unprofessional behavior, gossip, or poor English proficiency that made care delivery difficult. One lengthy, highly charged post includes accusations of theft and manipulation by a caregiver, accompanied by claims of insufficient oversight and a defense of the agency's performance in adverse circumstances. These accounts underscore that, while many clients have overwhelmingly positive experiences, there are real, negative experiences that warrant careful attention.

In addition to the interpersonal and operational notes, some reviewers speak to the broader emotional and logistical aspects of care. For families, the process of coordinating with the agency - managing paperwork for long-term care insurance, handling scheduling changes, and navigating care notes - can be a source of relief when it goes smoothly, and a source of frustration when it does not. Several testimonies emphasize the value of staying in the client's home environment, with caregivers offering companionship and assistance that supports daily living activities and helps maintain a sense of independence and dignity. For some, the consistency and reliability of the staff transforms what could be an overwhelming period into a more manageable journey, while for others, unresolved issues and communication gaps can overshadow the benefits of in-home care.

Taken together, these reviews paint a nuanced picture of Right at Home. The agency is widely praised for its mission-driven goal of keeping clients at home, its strong field leadership, and its ability to recruit, train, and deploy compassionate caregivers who align with individual needs. The scheduling team, particularly Kandice, receives frequent commendation for their relationships with clients and their knack for aligning staffing with preferences and availability. The office environment and responsiveness to concerns are also cited as major strengths that enable families to feel supported and informed. Training and continual learning for caregivers contribute to a sense of preparedness and professional growth within the caregiving team.

At the same time, the collection acknowledges real challenges that can arise in home care. Access to staff, consistency amid turnover, language barriers, and the risk of misunderstandings when coordinating care are all referenced as issues that some clients experience. A few reviews urge closer oversight and accountability in caregiver performance, while others call for improved communication channels and more reliable backup coverage, especially during illnesses or PTO. The most critical voices remind potential clients that not every experience will mirror the positive stories, and that due diligence - clear expectations with the agency, direct communication about concerns, and proactive planning for transitions - remains essential to achieving the best possible outcomes.

Overall, Right at Home is portrayed as a company with strong foundational strengths in keeping clients comfortable at home, providing flexible scheduling, and maintaining dedicated, well-trained staff who form meaningful relationships with clients and their families. The positive testimonials celebrate professional staff, responsive management, and the opportunity for ongoing learning, while the more critical posts highlight the need for consistent communication, reliable backups, and heightened accountability in some care scenarios. For prospective clients and families, the message is clear: the agency can deliver high-quality, compassionate home care and thoughtful planning, but success depends on clear collaboration, open channels for feedback, and proactive management of caregiver arrangements.

Located in the heart of Denver, Colorado, this neighborhood offers a range of amenities and services that cater to seniors looking for a vibrant community. With several hospitals and healthcare facilities within close proximity, residents have access to top-notch medical care. Additionally, there are numerous physicians' offices specializing in various fields, ensuring seniors can easily manage their health needs. The area also boasts a variety of dining options, from casual eateries like Cherry Cricket to healthier choices like Flower Child. For leisure activities, there are theaters like AMC 9+Co 1 and parks such as City Park and Cheesman Park nearby for relaxation and enjoyment. Pharmacies like Walgreens and King Soopers Pharmacy make medication management convenient, while cafes like Aviano Coffee and Starbucks provide cozy spots for socializing. Overall, this neighborhood offers a well-rounded living experience with ample transportation options like the RTD Rail nearby for easy access to other parts of the city.

Hospitals

• National Jewish Health (0.5 miles)
• Cherry Creek Eye Center (2.8 miles)
• Webb Center for Primary Care (3.2 miles)

Physicians

• Center For Hearing, Speech, & Language (0.5 miles)
• Orthopedic Associates (0.6 miles)
• Rose Medical Center Medical Libr (0.6 miles)
• Colorado Kids Pediatrics (2.2 miles)
• Children's Medical Center (2.2 miles)
• Denver Health: Gipson Eastside Family Health Center (2.5 miles)
• Cherry Creek Pediatrics (2.8 miles)

Restaurants

• Cerebral Brewing (0.6 miles)
• Snooze, an A.M. Eatery (1 miles)
• Flower Child (1.9 miles)
• NoRth (1.9 miles)
• Cherry Cricket (1.9 miles)
• Charlie's Denver (2.3 miles)
• X Bar (2.4 miles)

Theaters

• Amc 9+Co 1 (0.9 miles)
• Regal UA Denver Pavilions 4DX & RPX (3 miles)

Parks

• City Park (1.3 miles)
• Cheesman Park (2 miles)
• Benedict Fountain Park (2.7 miles)
• Infinity Park (2.9 miles)
• Bonnie Brae Ellipse Park (3 miles)
• Lowry Dog Park (3.1 miles)
• Washington Park (3.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• King Soopers Pharmacy (2.2 miles)
• Emerald Fields Glendale Recreational Dispensary (2.3 miles)

Cafes

• Aviano Coffee (1.8 miles)
• Starbucks (1.8 miles)
• Starbucks (2.2 miles)
• Starbucks (2.4 miles)
• Crema Coffee House (2.9 miles)
• Improper City (3 miles)
• Stella's Coffee House (4.3 miles)

Places of Worship

• St John's Cathedral (2.4 miles)

Transportation

• United Airlines Flight Training Center (2.4 miles)
• RTD Rail - 38th & Blake Station (3 miles)