Tender Loving Care

Pros

• Brian is described as absolutely the best physical therapist, providing reassurance, encouragement, and kindness.
• Daniel and the therapy team are top-notch and highly knowledgeable.
• Miriam Morrill is compassionate and competent, proactively coordinating with physicians to expedite care.
• Coop and Carrie are affirming, thoughtful therapists who are great listeners.
• Emily and Erin are exceptional PTs who helped patients recover from injuries and improve posture, range, and flexibility.
• The therapists take time to know each patient personally before designing individualized treatment plans.
• The facility and staff are terrific, efficient, and well worth the wait for an appointment.
• The care provided has helped patients return to training and daily activities.

Cons

• They cautioned that the office charges like a hospital rather than a normal doctor's office, leading to a large surprise bill later.
• Jennifer in reception was described as incredibly rude and argumentative about insurance coverage.
• The facility was criticized for pushing patients to only six months with one therapist.
• Todd canceled their 4:30 appointment after they arrived late, implying a lack of willingness to work with disabled children.
• Todd would drop their autistic son because he isn't improving fast enough.
• There were scheduling difficulties with little availability within two weeks and therapy being pushed out.

Review

The collection of experiences across these reviews paints a picture of a rehabilitation center that many patients rely on for highly personalized, compassionate PT care. One patient recovering from a post-laminectomy and fusion describes Brian as absolutely the best, noting how he consistently reassured them, offered encouragement, and shared practical tips and guides that supported their journey back to activity. Colleen Ossman from Concord echoes that sentiment, highlighting Brian's kindness and supportive approach as key elements of her progress and gratitude.

Another strong thread in these testimonials centers on Daniel and the wider therapy team. A patient who tore a hip labrum and chose non-operative management after a surgical consult credits Daniel with enabling a full return to training in a combat sport. The reviewer emphasizes the knowledge and skill of Daniel and the team, with a clear endorsement that this facility would be a top choice for physical therapy.

There is also a powerfully detailed narrative about Miriam Morrill, a physical therapist at the John Muir Physical Rehab Center on Buskirk in Pleasant Hill. The reviewer describes a months-long neck pain that began to limit daily activities and escalated alongside personal stressors, including a family illness and the loss of a parent. Miriam's proactive communication with the patient's physician helped fast-track care, revealing a diagnosis of coronary artery vasospasm with severe arterial occlusion and, subsequently, a large pancreatic tumor. The reviewer's health trajectory deteriorated before surgery and treatment, but eventually life was restored, and they credit Miriam with both addressing the neck pain and, more broadly, playing a pivotal role in coordinating care that saved their life. The gratitude is deeply felt, with ongoing use of the stretches Miriam taught for neck health.

Several reviews emphasize the overall quality and atmosphere of the practice. One patient compares caring for an aging body to maintaining an old car, discovering that the therapists - specifically mentioning Coop and Carrie - are thoughtful, affirming, and attentive listeners. They praise the efficient staff and the beautiful office setting, acknowledging that it can take time to secure an appointment, but the wait is worth it given the care received.

Less favorable notes appear as well, illustrating areas where patients encountered challenges alongside the positive experiences. A reviewer warns others to be cautious about billing practices, describing the office as charging like a hospital rather than a typical doctor's office and suggesting patients expect unexpectedly large bills later. Another review highlights a different service line, praising Miriam for TMJ therapy but recalling past experiences with another therapist's schedule and continuity, which underscores how important reliable appointment timing and clear communication are to patients.

There is a candid family-focused account regarding pediatric OT with Todd for a 6-year-old autistic son. While the parent appreciates Todd's efforts and the therapy received over two years, the review takes issue with a single late arrival and a perceived reluctance to continue services when progress is slower. The parent describes an encounter with the receptionist and manager that led to a harsh impression about the clinic's willingness to work with long-term disability needs, and it culminates in a one-star rating due to these concerns about consistency, communication, and perceived attitude toward ongoing care.

Another patient flags scheduling friction and interactions with a specific staff member. While praising Physical Therapist Stan for his excellent work, they describe the receptionist, Jennifer, as rude and dismissive. The patient recounts being asked to reduce the frequency of visits and facing long waits for future appointments, with alleged contradictions between the staff's assurances and what the insurance would authorize. The takeaway here is a mixed experience: exceptional clinical care from Stan, but negative impressions of the front desk staff and scheduling process.

Amid these varied experiences, several reviews spotlight Emily and Erin, who treated patients recovering from whiplash and knee issues. The patients describe them as the best PTs they have encountered across multiple states, noting that their approach combined manual therapy with supportive exercises and a massage-like component that felt transformative. The resulting improvements - better posture, range of motion, and overall well-being - are attributed to Emily and Erin's attentive, personalized care.

A final wave of praise centers on the overall accessibility and impact of the therapists. Several patients call out the "amazing" quality of care, the convenience of the location, and therapists who genuinely take time to know patients beyond their symptoms. The recurring themes are a deep appreciation for therapists who listen, tailor home exercise programs, and encourage patients with genuine warmth. Across the board, the reviews celebrate skilled clinicians who empower patients to reclaim function and confidence, while also candidly acknowledging billing, scheduling, and interpersonal challenges that can affect the experience.

Taken together, these perspectives depict a clinic that is widely valued for its compassionate, knowledgeable therapists who deliver meaningful recovery and life-changing care. The strongest endorsements center on the empathy, expertise, and proactive communication of the PTs - Brian, Daniel, Miriam, Coop, Carrie, Stan, Emily, and Erin - along with the consistent, patient-centered approach that helps individuals return to work, sport, daily activities, and, in one remarkable case, a renewed sense of health and life. At the same time, several readers highlight practical concerns about billing practices, front-desk interactions, and scheduling logistics, reminding the center that excellent clinical outcomes must be paired with clear communication and seamless administrative processes to sustain an outstanding overall patient experience.

This area of Pleasant Hill, California offers a convenient and vibrant community for senior living. With multiple theaters, restaurants, cafes, and parks nearby, there are plenty of opportunities for entertainment and relaxation. The presence of various pharmacies, physicians' offices, and urgent care facilities ensures easy access to healthcare services. Transportation options such as BART stations and U-Haul make getting around the area simple. Additionally, the proximity to Kaiser Permanente Medical Center provides peace of mind in case of medical emergencies. Places of worship like Queen of All Saints Church offer spiritual fulfillment for residents. Overall, this neighborhood combines convenience, amenities, and healthcare resources to create a well-rounded living environment for seniors.

Theaters

• Century 16 Downtown Pleasant Hill and XD (0.4 miles)
• Century Walnut Creek 14 and XD (3 miles)
• Solano Drive In (4.1 miles)

Restaurants

• Jack's Restaurant & Bar (0.5 miles)
• Wendy's (0.9 miles)
• McDonald's (1 miles)
• Chick-Fil-A (1.1 miles)
• McDonald's (1.3 miles)
• Taco Bell (1.9 miles)
• Lazy Dog Restaurant & Bar (1.9 miles)

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• Walgreens (1.5 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)

Transportation

• Pleasant Hill/Contra Costa Centre BART Station (0.8 miles)
• U-Haul of Concord (1.8 miles)
• Walnut Creek BART Station (2.4 miles)
• North Concord/Martinez BART Station (4.7 miles)
• Martinez Station (MTZ) (7.1 miles)

Physicians

• Park Avenue Walk-In Clinic (0.9 miles)
• STAT MED Urgent Care (1.6 miles)
• Ipm Medical Group (1.7 miles)
• Ford Lloyd C MD (1.9 miles)
• Golden State Dermatology (1.9 miles)
• Michael Y Chang, DO (2 miles)
• Muir Orthopaedic Specialists - Redwood (2.1 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (0.9 miles)
• Bondadoso Coffee & Tea Collective Add to Favorites (2.1 miles)
• Starbucks (2.8 miles)
• Marketplace Cafe (2.9 miles)
• Philz Coffee (3 miles)
• Sideboard Neighborhood Kitchen and Coffee Bar (4.7 miles)

Parks

• Heather Farm Dog Park (1.3 miles)
• Heather Farm Park (1.6 miles)
• Heather Farm All Abilities Playground (1.7 miles)
• Ellis Lake Park (2.4 miles)
• Civic Park (2.5 miles)
• Lime Ridge Open Space (3.1 miles)
• Markham Nature Park and Arboretum (3.3 miles)

Places of Worship

• Queen of All Saints (3.1 miles)
• Our Lady Queen of the World Church (8.1 miles)

Hospitals

• Kaiser Permanente Medical Center (3.2 miles)