VCV Health Care Svc

Pros

• The staff is very nice and always willing to work with clients on whatever they need.
• The place is nice and the people are friendly.
• They offer reasonable prices on some items and keep the store very clean.
• They helped with bereavement therapy.
• The place is awesome and helps not only the person in need but the whole family.
• Their services are great and very useful.
• They have great staff.

Cons

• Oswald is described as unprofessional, dropping clients at the end of the program without any explanation and forcing them to restart.
• The reviewer characterizes Oswald's behavior as ridiculous and harmful to people trying to get their lives together.
• The service is criticized for horrible communication and for not adhering to customer requests.
• The counselor is blamed for not contacting the client or responding to emails, leading to a lack of follow-up and consistency.
• The reviewer would not refer others to the agency because they might be disappointed.

Review

There is a wide range of experiences shared about this agency, reflecting both the strengths of its team and persistent gaps in how it communicates with families. Several reviewers highlight a friendly, welcoming atmosphere and a team that is quick to greet clients with warmth. The common thread among these positive voices is a sense that the people working there are kind, patient, and genuinely interested in helping, which creates a supportive first impression even when other aspects fall short. For some families, this friendly default makes a real difference as they navigate challenging circumstances.

On the other hand, a significant portion of feedback centers on frustrating communication problems. Some parents describe a pattern of unclear expectations, inconsistent follow-ups, and cases that do not feel actively managed. In particular, one family recounts that their son - who has developmental disabilities - was not kept up with, despite repeated attempts to contact the counselor and schedule ongoing support. The experience involved having to reenroll their child and repeatedly explain the situation, with the parent left to coordinate the process rather than receiving reliable guidance from the agency. These accounts paint a picture of a system that works in theory but struggles in practice when it comes to keeping in touch and maintaining continuity of care.

Allegations surrounding a specific counselor have added fuel to the conversation for some reviewers. There are claims that a particular staff member would guide a program only to end involvement abruptly, without clear explanation or closure. While these statements are not universally echoed, they are persistent enough to color overall impressions for those who have encountered them. The feedback suggests that, beyond isolated incidents, there is a perception of unprofessional behavior and a lack of accountability in ensuring clients are informed about next steps. This is especially troubling for families who devote time and trust to a process that should feel reliable and transparent.

Despite these concerns, the agency is frequently praised for the breadth and usefulness of its services. Bereavement therapy is specifically highlighted as a meaningful resource for families coping with loss, and several reviewers note that the team offers a range of options designed to help not just the individual in need but the entire family. The sense of being able to access different approaches under one roof - is described as a major strength. Reviewers emphasize that the services are practical and oriented toward real-life outcomes, which many families value during difficult periods.

The people who work there are repeatedly described as the agency's strongest asset. Comments such as "very nice staff" and "great people" recur across reviews, underscoring a culture of willingness to accommodate and collaborate with clients. The staff's flexibility is repeatedly cited as a reason families feel heard and supported, even when their overall experience is not perfectly smooth. This emphasis on helpful, approachable personnel contributes to a sense that the agency is genuinely invested in helping families move forward, rather than simply providing services in a transactional way.

In terms of the operational environment, some reviewers mention reasonable pricing for select items and a clean, organized space. One comment notes that certain offerings are priced well while the facility itself remains tidy, which contributes to a more positive impression during visits. While this is just one snapshot among many, it adds to the sense that the agency can deliver value in concrete, practical terms. It also hints at a commitment to making services accessible where possible, even as other areas - like communication - need improvement.

Ultimately, the feedback paints a nuanced portrait: the agency is seen by many as a place where compassionate, capable staff can make a real difference through supportive services and family-centered care. Yet the experiences that feel most impactful to families are often the ones that hinge on reliable contact, clear guidance, and consistent follow-through. For parents navigating complex needs - especially when a child has developmental disabilities or when grief and bereavement are part of the journey - these are not secondary concerns but essential components of effective care. The contrast between warmth and efficiency, between kindness and consistency, is what shapes the overall assessment for most reviewers.

Looking ahead, many voices suggest a straightforward path to strengthening the agency: invest in better case management and more proactive communication. Ensuring timely updates, predictable check-ins, and transparent explanations for each step could transform a good experience into a great one for families who depend on these services. Given that some reviewers acknowledge the agency as one of the few providers offering certain supports, improving continuity and communication could have an outsized positive impact, broadening the reach of its existing strengths. In the end, the consistent thread is clear: the people and the care they offer hold real value, even as administrative processes and follow-through require focused attention to match the genuine goodwill of the staff.

This area of Victorville, California offers a convenient and diverse range of amenities for seniors looking to relocate. With several parks within close proximity, such as Mesa Linda Park and Sunset Ridge Park, residents can enjoy outdoor activities and beautiful scenery. Additionally, there are multiple pharmacies nearby, making it easy to access necessary medications. A variety of restaurants cater to different dining preferences, including traditional Mexican cuisine at Castanedas Mexican Food and fast food options like McDonald's and Wingstop. For medical needs, there are physicians and hospitals in the vicinity, providing peace of mind for seniors seeking quality healthcare services. Finally, transportation options are available through Enterprise Rent-A-Car for those who may not drive or prefer not to own a vehicle. Overall, this area of Victorville offers a well-rounded community with convenient amenities that cater to the needs of senior residents.

Parks

• Mesa Linda Park (0.5 miles)
• Liberty Park (1 miles)
• Sunset Ridge Park (1.9 miles)
• Hook Community Park (3 miles)
• Brentwood Park (3 miles)
• Doris Davies Park (4.6 miles)

Pharmacies

• Sav-On Drugs (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Husam Abukhiran (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Stater Bros. Super Rx Pharmacy (2 miles)

Restaurants

• Castanedas Mexican Food (1.3 miles)
• McDonald's (1.4 miles)
• McDonald's (1.8 miles)
• Wingstop (1.9 miles)
• Del Taco (1.9 miles)
• Thai Dawn Bistro (2 miles)
• Panda Express (2 miles)

Physicians

• Desert City Dialysis Of Victorville (1.6 miles)
• Roeske Richmond MD (2.4 miles)
• Ching Andrea MD (2.4 miles)
• Jesse A Dovich MD (2.4 miles)
• Kelly Ahmed (3.5 miles)
• Kaiser Permanente (3.6 miles)
• Retina Consultants (3.6 miles)

Hospitals

• Global Urgent Care of Victorville (1.7 miles)

Cafes

• Starbucks (1.9 miles)
• Panera Bread (2.2 miles)
• Dutch Bros Coffee (2.5 miles)
• Starbucks (2.6 miles)
• Starbucks (3.5 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)

Transportation

• Enterprise Rent-A-Car (3.7 miles)