27719 Cherry Creek Drive., Valencia, CA 91354
For more information about senior living options: (844) 490-3973
The hotel is stunning, extremely clean, and has a calming vibe. The staff are genuinely kind and make everything easy for guests. The location is perfect, with coffee, food, and sunshine just steps away. Tangela was exceptionally friendly and helpful in getting a good room and parking. Hope and Krystina provided amazing service in booking and upgrading rooms. The service across Hyatt Regency Valencia is top-notch and highly recommended. The rooms are clean, spacious, and thoughtfully laid out with comfortable beds. The restaurant and bar staff are friendly, offering great drinks and service. The property is pet-friendly and welcoming to service animals. Guests would definitely stay here again, valuing the great service, location, and comfort.
The front desk service was described as bare minimum, leaving guests feeling undervalued. The pool and hot tub area was infested with cockroaches, including one that bit a guest's girlfriend. There was no secure WiFi network. The rooms near Six Flags were dirty, with peeling furniture, hairs in the bathroom, and no fresh towels. Guests were charged nearly $200 in cancellation fees despite not staying, due to unclear policies. Drunken partygoers and people getting high on the terrace kept guests up until 2:30 am. Items left in rooms were taken by housekeeping, with a very long wait to recover them. The hallways smelled of weed.The collection of reviews paints a picture of Hyatt Regency experiences that are often excellent, but occasionally uneven. Across several visits and guests, the properties are described as stylish, clean, and peaceful with staff who frequently go above and beyond. Guests who travel for work find the hotels to be surprisingly calming after long days on the road, with easy check-ins, smooth parking, and a neighborhood that offers plentiful coffee, food, and sunshine just outside the door. For many, these are the kind of stays that feel more like a mini vacation than a routine business trip, thanks to well-designed rooms, thoughtful layouts, and a generally welcoming atmosphere.
Several reviewers sing high praise for specific team members who made a lasting impression. Names like Tangela and Hope/Krystina appear repeatedly as standout hospitality stars who helped guests navigate late arrivals, room selections, and scheduling needs with warmth and competence. Other guests single out staff at the front desk, housekeeping, and the bar as consistently friendly, professional, and attentive. One guest lauds the front desk team for making the stay feel seamless, while another highlights Roza for exceptional room care. The hospitality shines especially bright when guests feel that the staff truly cares about their experience, often turning what could be a routine stay into a memorable one.
Room quality and the overall feel of the properties receive broad approval. Reviewers repeatedly describe modern, clean rooms with comfortable beds, ample amenities, and pleasant aesthetics. Balconies with lounge seating, walk-in showers, and well-stocked bathrooms are cited as highlights, as is the general sense of a relaxing environment that helps guests decompress after days of travel or business. The outdoor spaces - pools, spa-like areas, and landscaping - are praised for their appeal, with some guests noting the option to enjoy outdoor fireplaces and golf-course views as a major plus. Even in the midst of busy travel, the rooms and common areas often feel well-kept and welcoming.
But not every experience hits the same high notes. A recurring theme in the less favorable reviews is cleanliness concerns and maintenance gaps. Some guests report dirty rooms with peeling furniture, hairs in the bathroom, or towels that look or feel used, which undercuts the otherwise polished image of the brand. The pool and hot tub area in particular is a jarring counterpoint to the otherwise pristine interiors in one report, where cockroaches were observed in the pool area and on the grounds - an issue that understandably raises alarms about hygiene and guest safety. Another reviewer notes smells and drunks near the terrace late at night, which detracts from the quiet, resort-like vibe many expect from Hyatt.
Service quality is also variable. A few guests describe front desk interactions as minimal or unhelpful, with one account even mentioning language barriers that left them feeling brushed off. Another guest complains about a lack of timely follow-up from management after reporting an item left behind, and a confluence of issues as a result of miscommunication around holds and deposits. In another case, a guest who attempted to cancel an anniversary stay faced a costly cancellation fee and felt the process lacked transparency or accountability. These experiences remind readers that while Hyatt properties frequently excel, customer service can falter, especially around policy explanations, proactive problem-solving, and rapid resolution.
Locational perks and amenities remain a strong driver of favorable impressions, particularly for Valencia and surrounding areas. Several reviewers mark the hotels as excellent bases for exploring nearby attractions like Six Flags, shopping centers, and multiple dining options. The Valencia reviews highlight practical details such as parking fees, the availability of a kitchenette-like setup or lobby access to a microwave, and the presence of pet-friendly policies with appropriate care. Guests also appreciate the proximity to entertainment and dining, which makes evening plans easy and enjoyable. The bars, restaurants, and on-site dining experiences are described as pleasant, with some noting standout breakfasts and a well-curated menu, even if a few meals do not meet every guest's expectations for value.
A few guests emphasize the realities of modern hotel stays - pricing practices, holds, and the need for clear communication before arrival. One review draws attention to a $270 hold on arrival that was not clearly explained in advance, followed by cancellation fees despite not staying at the hotel. This raises a caution flag about how pre-authorizations and deposits are communicated and charged, suggesting that improved transparency could help prevent misunderstandings. Other travelers point out the absence of certain amenities (for example, no in-room microwave in some rooms, requiring a trip to the lobby) and the occasional inconsistency between what is promised at booking and what guests encounter on arrival.
In sum, Hyatt Regency experiences in these accounts tend to blend high-style accommodations, attentive staff, and comforting ambiance with occasional missteps in maintenance, cleaning, and policy communication. When staff members go the extra mile, when rooms and common areas are spotless, and when the setting truly feels welcoming, guests are quick to return and to recommend the property to friends and family. Yet when issues arise - whether it's cleanliness, noise, policy confusion, or limited service - the same guests describe how those gaps can undermine an otherwise solid stay. For travelers weighing a Hyatt Regency visit, the takeaway is clear: expect a typically excellent, often outstanding experience, but be mindful of potential hiccups and communicate clearly about policies and expectations to help ensure a smooth, enjoyable stay.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valencia Guest Home is a warm and welcoming board and care home located in Valencia, CA. Our community offers personalized care services in a comfortable and fully furnished environment. Residents can enjoy the beautiful garden and outdoor space, as well as access to amenities such as Wi-Fi/high-speed internet and a telephone.
Our dedicated staff provides assistance with activities of daily living, including bathing, dressing, and transfers. We also offer coordination with health care providers to ensure residents receive the medical attention they need. Our team is experienced in diabetes management and can provide specialized diets for those with special dietary restrictions.
Meals at Valencia Guest Home are carefully prepared and served according to individual preferences and dietary needs. Our dining room offers options for those with special dietary restrictions, ensuring that everyone can enjoy delicious and nutritious meals.
Residents have the opportunity to participate in scheduled daily activities that promote socialization and engagement. Whether it's enjoying a cup of coffee at one of the nearby cafes, taking a stroll in one of the nearby parks, or visiting nearby pharmacies, physicians, restaurants, places of worship, or hospitals - our community offers convenient access to various amenities and services.
At Valencia Guest Home, we strive to create an inclusive and supportive environment where residents can feel comfortable and cared for.
Valencia Guest Home is located at 27719 Cherry Creek Drive., Valencia, CA 91354 in Los Angeles County, California
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