24 Hour Home Care - Torrance

Pros

• Many families have reported having fantastic caregivers who are kind, trustworthy, and treat their loved ones like family.
• The administrative staff at 24 Hr HomeCare has been praised for being responsive, organized, and quick to find replacement caregivers when needed.
• Overall experiences with 24 Hr HomeCare have been positive, with clients expressing satisfaction in the level of care provided and the professionalism of the staff.
• Several reviewers highlighted that they appreciate the clear communication from caregivers about their arrival and departure times, providing peace of mind to families.
• Families have noted that the service has made difficult transitions smoother and more pleasant for their loved ones.
• Many individuals expressed confidence in recommending 24 Hr HomeCare due to their commitment to quality care and responsiveness to client needs.
• Clients acknowledged Jesse's dedication and passion for ensuring clients receive exceptional service, contributing positively to overall experiences with the agency.

Cons

• There was a delay in communication with the coordinator and office staff, leading to frustration for the family.
• Some caregivers did not match the needs of the loved one, resulting in several unsuccessful placements.
• One reviewer experienced multiple issues with no-shows and late arrivals from caregivers, impacting their loved one's care.
• There were complaints about double billing on debit cards, with no resolution or refund provided.
• The organization lacks training for caregivers specializing in memory care for Dementia and Alzheimer’s patients.
• Some reviewers felt that scheduling conflicts led to unreliable service, as caregivers were sometimes assigned to multiple families at once.
• The process of interviewing caregivers was seen as tedious, leading to dissatisfaction before finding a suitable match.

Review

The experiences shared by families using 24-Hour Home Care reflect a diverse range of insights into the service, revealing both strengths and areas for improvement. Many families praised the caregivers for their compassionate approach and ability to build rapport with patients. Caregivers were frequently described as kind, trustworthy, and engaging, enhancing the quality of care for their loved ones. One family noted that their caregivers treated their parents as if they were part of their own family, offering not just physical assistance but also companionship during difficult transitions.

However, while many families enjoyed positive interactions with the caregiving staff, there were notable frustrations regarding initial coordination and scheduling. Some reviewers experienced delays in receiving timely responses from office staff or had trouble with scheduling due to double bookings of caregivers. This resulted in missed visits or late arrivals that caused significant concern. One reviewer mentioned a particularly troubling incident where a caregiver did not show up at all, highlighting the logistical challenges that some families face when relying on this service.

Communication emerged as a recurring theme throughout the reviews. Several families appreciated the responsiveness of administrative staff when issues arose; however, others felt that improvements could be made in keeping families informed about caregiver assignments and scheduling changes. For example, one user expressed frustration that they had to continually interview multiple caregivers before settling on one who seemed like a good fit for their mother’s needs. Yet once they found an appropriate caregiver, communication improved significantly as caregivers began updating family members about arrival and departure times.

Price was another point of contention among users. Many acknowledged that 24-Hour Home Care is relatively expensive compared to other options but generally felt that the quality of care justified the higher cost. Those who encountered billing difficulties or perceived discrepancies expressed dissatisfaction over double charges to debit cards and ongoing struggles to resolve these financial issues raised concerns over reliability in financial transactions.

Despite these challenges with logistics and pricing issues, several reviewers expressed overall satisfaction with 24-Hour Home Care's services. They appreciated how quickly replacements were arranged when regular caregivers became unavailable and noted that most caregivers provided competent care tailored to patient needs – particularly in cases requiring specialized memory care support for patients dealing with Alzheimer’s or dementia.

Ultimately, many families conveyed gratitude toward dedicated team members such as Jesse Thomas within 24-Hour Home Care’s administration for demonstrating passion and commitment to quality service delivery. Positive testimonials highlighted the importance of professional yet compassionate care offered by different caregivers across various situations. Families ending on a positive note often reported feeling secure entrusting their loved ones' care to individuals who treat them with respect and attentiveness—reinforcing why many would recommend this agency despite encountering hurdles along the way during their caregiving experience.

This part of Torrance, California offers a convenient and diverse array of amenities that cater to various needs and interests. With several reputable physicians' offices in close proximity, seniors can easily access quality healthcare services. Additionally, there are multiple theaters for entertainment options, including the AMC Del Amo 18 just 0.4 miles away. The area also boasts a range of dining choices, from fast-food options like McDonald's and In-N-Out Burger to more upscale establishments like Lazy Dog Restaurant & Bar. For outdoor enthusiasts, there are several parks nearby such as Sunnyglen Park and De Portola Park where one can enjoy nature and stay active. Furthermore, the presence of pharmacies like CVS and Walgreens ensures easy access to medication and healthcare products. Overall, this neighborhood provides a well-rounded environment for senior living with ample opportunities for recreation, dining, healthcare, and overall convenience.

Physicians

• Lighthouse Pediatrics (0.3 miles)
• Harbor Ucla Medical Center - David Durkovich Do (3.5 miles)
• UCLA Health Manhattan Beach Pediatrics (4.2 miles)
• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (4.6 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (4.7 miles)

Theaters

• AMC Del Amo 18 (0.4 miles)
• AMC DINE-IN South Bay Galleria 16 (2.5 miles)
• AMC Rolling Hills 2 (3.3 miles)

Restaurants

• Lazy Dog Restaurant & Bar (0.5 miles)
• McDonald's (0.7 miles)
• In-N-Out Burger (0.9 miles)
• King's Hawaiian Bakery (1.4 miles)
• Redondo Beach Pier (2.1 miles)
• Jus' Poke (2.2 miles)
• Tendon Tempura Carlos Junior Restaurant (2.4 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Rite Aid (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)

Parks

• Sunnyglen Park (1.5 miles)
• Charles H. Wilson Park (1.9 miles)
• De Portola Park (3 miles)
• Sur La Brea Park (3 miles)
• Noble Park (3.3 miles)
• Polliwog Park (4 miles)

Cafes

• Starbucks (2.9 miles)
• Sidecar Doughnuts & Coffee (3.4 miles)
• Lees Sandwiches - Gard (4 miles)
• Donut King 2 (4.9 miles)
• Corner Bakery Cafe (4.9 miles)

Places of Worship

• St Catherine Laboure Church (3.1 miles)
• Peninsula Community Church (4.8 miles)

Transportation

• Aviation/LAX Metro Station (6.6 miles)
• Metro Rail - Hawthorne/Lennox (6.8 miles)
• Fox Rent A Car (7.7 miles)
• LAX-it (7.8 miles)
• Terminal 8 (7.8 miles)
• Terminal 7 (7.8 miles)
• United Club (7.8 miles)