Crescent Health Care Inc

Pros

• The nurse was sweet and wonderful.
• The nurse's care was a bright spot in the experience.
• The review notes an initial willingness to work with them on a payment plan.

Cons

• The office has no idea how to deal with insurance issues, and Yesenia is described as uninformed and rude.
• The company would not refund them, despite promises after their insurance claims were processed.
• They paid thousands of dollars out of pocket and have not been reimbursed after three months, even though Crescent cashed the insurance payments.
• The husband had to call the local office many times and was repeatedly transferred to a corporate office in Chicago with little to no return calls.
• Corporate repeatedly stated that refunds would take another 30 days, and this pattern continued.
• The company allegedly took advantage of them as young, first-time expecting parents.
• They were pressured to pay more money weekly or the essential IV food bags would not be delivered.
• Billing errors and forgetting to bill the insurance delayed coverage, causing financial strain and hospital harassment.
• The experience was so stressful during pregnancy that it nearly caused hospitalization for anxiety and high blood pressure.

Review

The reviews paint a consistently troubling portrait of a home health company that seemed to struggle at nearly every turn with insurance billing, refunds, and basic professional demeanor. One reviewer recounts a scenario that begins with a caregiver who was kind and supportive during a difficult pregnancy, but is undercut by a corporate structure that appears slow to respond, opaque about finances, and prone to mismanaging a simple refund process. The reviewer emphasizes that the nurse assigned to care for the patient during the early stages of pregnancy - specifically the first trimester due to hyperemesis gravidarum - was "sweet and wonderful," yet the organization as a whole failed to deliver on financial promises or timely communication. The sentiment conveyed is that compassion from the frontline staff did not compensate for administrative chaos.

The core grievance centers on refunds and billing. The reviewer explains that, because insurance claims needed to be processed first, they paid large sums out of pocket for home health services. They were assured that reimbursements would come once Crescent received payment from the insurance company. However, even after insurance payments were received and Crescent cashed those funds, the patient and their spouse did not receive the promised refunds. The timeline is stark: three months had elapsed since the dates of service, and the promised reimbursements had not materialized. Attempts to obtain answers were repeatedly stymied by the company's communication channels, with the local office passing the matter up to a corporate office in Chicago and the husband leaving numerous voicemails before any response was provided. When a corporate representative finally spoke, the response was consistently that it would take another 30 days - only to repeat the same 30-day cycle again, extending the delay without resolution.

A particularly troubling aspect of the narrative is the sense of manipulation or pressure around payment arrangements. The reviewer states that, although an initial offer existed to work out a payment plan, Crescent then demanded more money on a weekly basis, going so far as to threaten the withholding of essential IV nutrition bags - presented as vital for both the mother and baby's survival - if payments were not continued. This claim suggests a coercive approach to payments, where continued care was contingent upon ongoing out-of-pocket contributions. The reviewer contends that the organization's billing issues extended beyond simple miscommunication - wrong billing codes were supplied to the insurance, which delayed coverage, and at a later point, the company allegedly forgot to bill for several dates of service, exacerbating the problem and prolonging the time before any reimbursement or coverage was properly applied.

Financial consequences extended beyond the immediate refund issues. The patient and family found themselves unable to pay other medical bills as a result of the mismanaged refunds and persistent billing delays. They report being harassed by the hospital over outstanding payments, a situation made more stressful by the pregnancy and the patient's health condition. The emotional toll was significant: the review notes increased anxiety and even a near-hospitalization due to rising blood pressure, highlighting how administrative failures within the home health provider translated into tangible health risks and sustained stress for a young, first-time expecting family.

The review repeatedly frames the experience as a cautionary tale about being taken advantage of as new parents navigating the health-care system. The patient describes an environment where the company initially appeared willing to provide a payment plan, but then shifted to a pattern of increased demand and delayed refunds, all while claiming to be fulfilling essential care obligations. The patient also emphasizes a breakdown in communication and accountability, with the local office unable to resolve issues quickly and corporate response times dragging on interminably. The overall tone is one of frustration, disappointment, and a sense that the organization failed to honor commitments made during one of the most vulnerable periods of a family's life.

There is a clear condemnation of the organization's handling of insurance issues and refunds, as well as a critique of specific individuals within the company. The reviewer points to Yesenia as the point of contact for insurance matters and characterizes that experience as emblematic of broader systemic problems: poor information, rude behavior, and a perceived lack of knowledge about how to navigate insurance claims and reimbursements. Together with the multiple accounts of misbilling, miscommunication, and aggressive collection-like tactics, the narrative culminates in a firm warning: do not use Crescent Home Health Services. The reviewer closes with a stark judgment that the entire process has been a nightmare, leaving them scarred by the stress of pregnancy, financial strain, and the fear of ongoing medical debt, and ready to pursue legal action with their insurance company now involved.

In sum, the account presents a portrait of frontline empathy overshadowed by corporate dysfunction. A compassionate nurse's support is contrasted with a cascade of administrative failures: delayed refunds after insurance payment, inconsistent and opaque communication, billing errors, coercive payment practices, and resulting financial and emotional distress. The reviewer's experience culminates in a firm advisory against engaging with the organization, underscoring the belief that better options exist and that the current provider's practices warrant scrutiny and change.

Restaurants

• Cool Cat Cafe - San Luis Obispo (0.2 miles)
• Beda's Biergarten (0.2 miles)
• Bon Temps Creole Cafe (1 miles)
• Gus's Grocery (1.1 miles)
• High St. Deli (1.1 miles)
• Thai-Rrific Restaurant (1.3 miles)
• House of Bread (1.4 miles)

Physicians

• Advanced Body and Laser Center of SLO (0.2 miles)
• West Dermatology (0.7 miles)
• Daniel C. Zovich MD - Gastroenterology (0.8 miles)
• Douglas Murphy, MD (0.8 miles)
• CHC (0.8 miles)
• Roberts Karen MD (0.8 miles)
• Pacific Eye (0.9 miles)

Parks

• Sinsheimer Park (0.3 miles)
• Stoneridge Park (0.4 miles)
• Meadow Park (0.8 miles)
• Islay Hill Park (1.6 miles)
• Santa Rosa Park (2.1 miles)
• Laguna Lake Park (2.2 miles)
• Devaul Park on Madonna Rd (2.6 miles)

Pharmacies

• Phar Merica (0.6 miles)
• JC Enterprises (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Pharmarx Pharmaceutical (1.4 miles)
• Rite Aid (1.4 miles)
• Kohana Pharmacy and Center for Regenerative Medicine (1.7 miles)
• Kohana Pharmacy (1.7 miles)

Cafes

• BlackHorse Espresso and Bakery (0.6 miles)
• Del Monte Cafe (0.9 miles)
• Sally Loo's Wholesome Cafe (1 miles)
• Nautical Bean (1.3 miles)
• Scout Coffee (1.4 miles)
• Linnaea's (1.4 miles)
• Sweetie Cup Tea House (1.4 miles)

Places of Worship

• Church of the Nazarene (0.7 miles)
• Mission San Luis Obispo de Tolosa (1.5 miles)
• Mosque Of Nasreen (1.8 miles)

Transportation

• San Luis Obispo Station (1 miles)
• San Luis Obispo County Regional Airport (SBP) (1.7 miles)

Hospitals

• Sierra Vista Birth Center (2.2 miles)