6797 Moselle Drive, San Jose, CA 95119
For more information about senior living options: (844) 490-3973
The facility is very clean, and the staff are extremely helpful, with residents who are always smiling and relaxed. Plum Tree Center is friendly, clean, and inviting. The staff at Plum Tree are amazing, truly caring, and always smiling as they take care of patients and families. The physical therapy team and nurses are incredible and go out of their way to provide excellent care. The front desk and social services are welcoming and helpful, making check-in easy. The staff are knowledgeable, caring, and professional, ensuring residents receive attentive care. The facility is well managed and safe, with residents engaged in a variety of activities. Families consistently report that Plum Tree provides excellent service and goes above and beyond.
The facility's ineptitude is unfathomable; it takes over an hour to respond when patients are in need. They would not place a loved one there due to the poor quality of care. The facility was disorganized and felt like a mad house because of chronic understaffing. The nurses failed to provide basic comfort or attend to patients promptly. Pharmacy delays and mismanagement led to long waits and safety concerns. Patients who cannot walk or talk were left unattended and hungry. The food is inedible and dining service is inconsistent. They charged families for printouts and other fees, which felt improper.Moselle Care Home is best suited for families prioritizing a warm, resident-centered environment where cleanliness, approachable staff, and robust rehabilitation services are the core strengths. This community rewards those who value daily positivity, social engagement, and a welcoming front-line team that genuinely greets visitors and residents alike. It works well for short-term rehab stays that aim to restore independence, as well as longer-term residence for residents who can thrive with a steady routine, meaningful activities, and ongoing therapy. In short, it is ideal for families seeking a facility with a bright, engaged atmosphere and a strong emphasis on rehabilitative care, provided that operational reliability can be expected consistently.
Those who may want to consider alternatives are clear about needing dependable, highly responsive oversight. If any family member requires tight medical surveillance, rapid problem resolution, or iron-clad accountability from leadership, this may not be the best fit. Several reviews flag concerns about staffing levels, response times to call bells, and inconsistencies in care coordination. Potential disillusionment also arises when management communication feels opaque or slow and when discharge planning or billing interactions appear disjointed. For residents with complex medical needs or for households that demand consistently proactive leadership, exploring other options may deliver greater assurance and continuity.
The strongest positives center on the daily lived experience: unusually clean facilities, well-maintained common areas, and a tangible sense of safety. Staff across roles are repeatedly praised for their warmth, knowledge, and willingness to go the extra mile for residents and families. The rehabilitation teams - therapists, nurses, and aides - are described as capable, patient, and effective, delivering observable progress and comfort. Food quality and dining experiences receive frequent compliments, contributing to a more pleasant overall stay. The atmosphere - courtyards, activity programming, and regular engagement - helps residents feel involved and valued, which often translates into better mood and cooperation with therapy.
However, the bottom-line challenges are non-trivial. Understaffing emerges repeatedly as a core risk factor, with reports of missed care, delayed responses to patient needs, and limited capacity to monitor multiple residents safely. Instances of disorganization and inconsistent communication from social services or administration have unsettled families, sometimes culminating in disputes over discharge, documentation, or medication management. A subset of reviews describes situations ranging from procedural inefficiencies to more troubling concerns about care quality and accountability. The combination of these factors can erode trust and elevate anxiety for families evaluating whether this is the right long-term home.
The key pros - compassionate staff, effective rehab, and a clean, inviting environment - do offset some of the cons when the facility can maintain stable staffing levels and dependable routines. Cleanliness and safety protocols reduce infection risk and create a steady backdrop for recovery. Strong therapy outcomes and responsive front-desk support can provide meaningful progress and peace of mind for families watching a loved one regain function. When staff are engaged and consistently visible, residents tend to experience less confusion, fewer avoidable incidents, and more engaged participation in activities and therapy. Yet these offsets depend on steady operations; otherwise the positive elements may be undermined by gaps in coverage, slow communication, or mismanaged transitions.
Practically, families weighing Moselle Care Home should conduct a thorough on-site assessment focused on staffing and processes. Request current nurse-to-resident ratios, see the actual therapy schedules, and observe call-bell response times during peak and off-peak hours. Inquire about medication management workflows, incident reporting, and how social services coordinates with families on discharge or long-term planning. Speak with multiple staff members, including the administrator and director of nursing, to gauge accessibility and transparency. If the community demonstrates reliable staffing, clear communication, and evident care coordination, it can be a strong choice for a loved one requiring rehab-forward care. If these elements appear uncertain or strained, it may be prudent to compare with other skilled-nursing options that offer more consistent operational reliability.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Jose International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Moselle Care Home in San Jose, CA is a board and care home that provides a comfortable and supportive living environment for seniors. The community offers fully furnished rooms and amenities such as a dining room, outdoor space, and Wi-Fi/high-speed internet access.
Residents can expect to receive personalized care services that include assistance with activities of daily living, bathing, dressing, and transfers. The staff at Moselle Care Home also coordinates with health care providers to ensure that residents receive the necessary medical attention they require. Medication management services are provided to ensure that medications are taken on schedule.
Dining at Moselle Care Home is tailored to meet individual needs, including specific dietary restrictions. The community also organizes scheduled daily activities to keep residents engaged and entertained.
The location of Moselle Care Home provides easy access to various amenities nearby. With 6 cafes, 10 parks, 3 pharmacies, 4 physicians' offices, 9 restaurants, 1 place of worship, and 1 hospital in close proximity, residents have convenient options for socializing or accessing essential services.
Overall, Moselle Care Home offers a caring and supportive environment where seniors can feel at ease while receiving the assistance they need.
Moselle Care Home is located at 6797 Moselle Drive, San Jose, CA 95119 in Santa Clara County, California
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