Gentiva Health Svc

Pros

• The service is excellent, with highly trained and very friendly staff.
• The service is excellent, with on-time reception, courteous staff, and an outstanding doctor.
• The doctors listen to patients' needs and provide the best healthy recommendations.
• The primary care doctors deliver professional, well-organized healthcare.

Cons

• The facility is dirty; bathrooms, hallways, and the waiting room are not clean.
• The ultrasound appointment was postponed for two more weeks.
• The service is very bad.

Review

The collection of patient reviews presents a spectrum of experiences at the facility, ranging from outstanding service to notable shortcomings. Across several comments, there is a strong throughline of appreciation for how patients are treated, the readiness of the staff, and the overall quality of medical care. In many notes, visitors emphasize the warmth and professionalism they encountered, painting a picture of a place that succeeds at delivering attentive, patient-centered service.

A common thread among the positive remarks is the responsiveness and courtesy of the team. Several reviewers highlight that staff members greeted them promptly, arrived on time for appointments, and treated patients with courtesy and professionalism. The sentiment of being welcomed and respected goes beyond casual friendliness - the praise often ties directly to a smooth, on-time check-in experience and a positive first impression of the visit.

The quality of medical care, particularly from the doctors, is another focal point of praise. Reviewers consistently credit the clinicians with listening carefully to their concerns and offering thoughtful, practical health guidance. One reviewer explicitly calls a specific doctor a "10 out of 10," and others speak of doctors who listen attentively and provide healthy, actionable recommendations. There is also appreciation for the primary care doctors being described as professional and well-organized, suggesting that the practice has built an effective approach to routine care and patient management.

Several commenters simply state "Excellent service," reinforcing a strong overall sense of satisfaction. In these notes, the service experience - driven by attentive staff and reliable care - stands out as a hallmark of what patients value. Repeatedly, the consistency of a positive service experience is implied by multiple affirmations of excellence and commendation of the care environment, even when individual experiences vary.

However, the reviews are not one-sided. A contrasting set of comments points to issues that some patients encountered, painting a more complex picture. One reviewer describes a stark quality concern, using language that conveys frustration about cleanliness: "Wow everything is nasty, not clean bathrooms, hallways, waiting room." This patient notes a lack of cleaning, suggesting that the physical environment did not meet expectations and impacted the overall experience.

Scheduling and wait times are another area where experiences diverge. A reviewer recounts an ultrasound appointment that was postponed, extending the wait by two weeks, which can be a source of frustration and disappointment for patients seeking timely care. This specific experience underscores how delays in diagnostic services can affect perceived service quality, even when other aspects of care may be strong.

In a final contrast, another comment simply states "Very bad service," underscoring that not all patients left with a positive impression. This succinct negative verdict reinforces the overall message that patient experiences at the facility can be highly variable, influenced by factors such as cleanliness, scheduling efficiency, and perhaps individual staff interactions, in addition to the core medical care.

Taken together, the reviews depict a facility that delivers excellent medical expertise and courteous, on-time service for many patients, particularly praising the listening skills of doctors and the professional demeanor of primary care teams. Yet they also reveal gaps that some patients find significant - unmet cleanliness expectations and appointment delays that affect overall satisfaction. The prevailing narrative suggests a strong foundation of quality care and patient-centered interaction, tempered by operational challenges that the organization may need to address to ensure a consistently positive experience for all who visit.

Physicians

• Allergy & Asthma Associates Of Northen California (0.1 miles)
• Shen Medicine Pediatrics and Associates (1.2 miles)
• Ear Associates & Rehabilitation Services (1.6 miles)
• Santa Clara Valley Speciality Center (2.2 miles)
• South Bay Allergy and Asthma Group (2.2 miles)
• Palo Alto Medical Foundation (2.5 miles)
• Obstetrix Medical Group (2.6 miles)

Cafes

• Coffee & Water Lab (0.2 miles)
• Apple Park Café (2.1 miles)
• 7 Leaves Cafe (2.7 miles)
• Starbucks (3 miles)
• Philz Coffee (3 miles)
• Caffe Macs (3.3 miles)
• Starbucks (3.4 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (2 miles)

Parks

• Maywood Park (1.3 miles)
• Frank M Santana Park (1.6 miles)
• Central Park (1.8 miles)
• Earl J Carmichael Park (2.4 miles)
• Portal Park (2.6 miles)
• San Jose Municipal Rose Garden (2.8 miles)
• Machado Park (3.2 miles)

Restaurants

• Fogo De Chao (1.3 miles)
• Meso Modern Mediterranean (1.4 miles)
• Yard House (1.5 miles)
• The Cheesecake Factory (1.5 miles)
• Showplace Icon 8857 (1.6 miles)
• King's Fish House (1.6 miles)
• Shake Shack (1.7 miles)

Hospitals

• O'Connor Hospital (2.1 miles)
• Valley Health Center Bascom (2.3 miles)

Transportation

• Apple Park Transit Center (2.2 miles)
• Santa Clara Transit Center (3.3 miles)
• Santa Clara Caltrain Station (3.3 miles)
• San Jose Diridon Station (4 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (4.4 miles)
• The Club at SJC (4.4 miles)
• Terminal A (4.4 miles)

Theaters

• Pruneyard Cinemas (2.9 miles)

Places of Worship

• Calvary United Methodist Church (3.2 miles)