Gentiva Health Svc in San Jose, CA

Pros

• The service is excellent, with highly trained and very friendly staff.
• The service is excellent; patients are received on time and treated by courteous staff and an outstanding doctor.
• The doctors listen to patients' needs and provide the best healthy recommendations.
• The primary care team delivers professional, well-organized healthcare.

Cons

• The facility is dirty; the bathrooms, hallways, and the waiting room are not clean.
• The ultrasound appointment scheduled a month ago was postponed by two weeks.
• The service was very bad.

Review

Gentiva Health Svc in San Jose is best suited for seniors and their families who prioritize strong medical oversight, attentive clinicians, and a clearly organized care plan. The core appeal is a team of highly trained staff and doctors who listen, provide practical health recommendations, and maintain professional or courteous interactions. For families where medical quality and a reliable care protocol are the primary criteria, this provider presents a compelling option.

Families that should consider alternatives are those for whom facility conditions and scheduling reliability are non-negotiable. Several reviews flag cleanliness issues in common areas and restrooms, which can be a red flag for infection risk and overall comfort. In addition, repeated appointment delays - such as ultrasounds postponed by weeks - underscore a potential fragility in scheduling capacity. If a pristine environment and rock-solid punctuality are essential, exploring other providers or requesting concrete service-level guarantees would be prudent.

The strongest positives of Gentiva - highly trained staff, courteous service, and care teams that truly listen - often compensate for many clinical needs. When doctors are described as personable, responsive, and capable of delivering practical, healthy recommendations, families gain confidence that medical decisions will be thoughtful and appropriately guided. The consistent theme across positive feedback is the perception of professional competence and a well-structured approach to care, which can translate into smoother coordination of services, clearer communication, and a credible path from diagnosis to treatment.

Yet the negatives cannot be dismissed, because they directly touch daily experience and long-term trust. Persistently dirty facilities create an uncomfortable environment and raise concerns about hygiene standards, even when clinicians are excellent. Scheduling hiccups - appointment postponements and delays - strain caregiver confidence and can disrupt care continuity, especially for seniors with time-sensitive needs. When a portion of reviews describes service as very bad, this signals potential inconsistency in performance or management that families must weigh against clinical strengths.

From a decision-making standpoint, the key offset is this: if a family places a premium on medical expertise, proactive care coordination, and staff who listen, Gentiva can deliver meaningful value despite operational blemishes. The risk is that facility upkeep and reliable scheduling are not merely cosmetic concerns; they influence ongoing satisfaction, perceived safety, and adherence to care plans. The best-fit scenario is one where a care manager or point person actively monitors day-to-day service delivery, ensuring cleanliness standards, timely appointments, and rapid problem escalation when issues arise.

Practical steps help translate this assessment into a concrete choice. Prospective clients should request a candid tour focusing on common areas and bathrooms to gauge cleanliness and maintenance cadence. Ask for concrete metrics on appointment punctuality, average wait times, and the process for rescheduling urgent visits. Inquire about care coordination: who oversees the care plan, how communication is maintained across providers, and what recourse exists if delays or quality concerns occur. Finally, discuss trial periods or service-level guarantees that align expectations with experience, and consider complementary options with equally strong clinical leadership but more consistently pristine environments.

In the end, Gentiva Health Svc represents a calculated trade-off: high clinical caliber and a patient-centered approach versus variable facility conditions and scheduling reliability. For families willing to foreground medical oversight and structured care while accepting potential operational imperfections, this community can be a strong match. For those whose bottom-line requirements center on spotless facilities and unwavering appointment consistency, alternatives should be actively explored, with clear questions posed about hygiene practices and guaranteed service timelines before committing.

Physicians

• Allergy & Asthma Associates Of Northen California (0.1 miles)
• Shen Medicine Pediatrics and Associates (1.2 miles)
• Ear Associates & Rehabilitation Services (1.6 miles)
• Santa Clara Valley Speciality Center (2.2 miles)
• South Bay Allergy and Asthma Group (2.2 miles)
• Palo Alto Medical Foundation (2.5 miles)
• Obstetrix Medical Group (2.6 miles)

Cafes

• Coffee & Water Lab (0.2 miles)
• Apple Park Café (2.1 miles)
• 7 Leaves Cafe (2.7 miles)
• Starbucks (3 miles)
• Philz Coffee (3 miles)
• Caffe Macs (3.3 miles)
• Starbucks (3.4 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (2 miles)

Parks

• Maywood Park (1.3 miles)
• Frank M Santana Park (1.6 miles)
• Central Park (1.8 miles)
• Earl J Carmichael Park (2.4 miles)
• Portal Park (2.6 miles)
• San Jose Municipal Rose Garden (2.8 miles)
• Machado Park (3.2 miles)

Restaurants

• Fogo De Chao (1.3 miles)
• Meso Modern Mediterranean (1.4 miles)
• Yard House (1.5 miles)
• The Cheesecake Factory (1.5 miles)
• Showplace Icon 8857 (1.6 miles)
• King's Fish House (1.6 miles)
• Shake Shack (1.7 miles)

Hospitals

• O'Connor Hospital (2.1 miles)
• Valley Health Center Bascom (2.3 miles)

Transportation

• Apple Park Transit Center (2.2 miles)
• Santa Clara Transit Center (3.3 miles)
• Santa Clara Caltrain Station (3.3 miles)
• San Jose Diridon Station (4 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (4.4 miles)
• The Club at SJC (4.4 miles)
• Terminal A (4.4 miles)

Theaters

• Pruneyard Cinemas (2.9 miles)

Places of Worship

• Calvary United Methodist Church (3.2 miles)