Ranum's Care Home

Pros

• The staff helped a friend and were very understanding.
• The Turning Point staff were beyond amazing.
• Turning Point staff consistently administered medications and never missed a dose.
• The program provided three hot meals every day with ample snacks.
• It is a structured program that provides freedom and resources to those who need it.
• The reviewer highly recommends Turning Point programs.
• The reviewer gave Turning Point programs nothing less than five stars.

Cons

• The reviewer claims appointment verification was inadequate.
• Patients were left unattended during outings.
• There are indications that some patients exploited lax oversight to engage in unauthorized activities outside the facility.
• Allowing appointments on major holidays without extra scrutiny signals a lack of proper protocols.
• These practices appear to violate the program's 24-hour support commitment and patient safety standards.
• The care home had rooms that were dirty and dusty.
• The food was subpar and visits to loved ones were restricted to specific windows.
• The owner required 24 hours' notice and limited visiting windows for a dying relative.
• There were suspicions the owner would lock patients in their rooms and prepare them for visits.
• The owner raised prices three times.
• The reviewer would not recommend placing a loved one in that care.

Review

The collection of accounts presented paints a complex picture of recent experiences with crisis-related care facilities and related programs. Some reviewers describe dedicated, compassionate staff working hard to support individuals in crisis, while others raise serious concerns about safety, supervision, and the administration of outings or appointments. Across the narratives, themes of verification, monitoring, privacy, and holiday scheduling repeatedly surface, suggesting that how these programs manage day-to-day procedures can significantly affect residents' well-being and families' trust.

One account focuses on the Sacramento Crisis Residential Program and highlights several alarm bells about patient safety and supervision. The reviewer questions how outings and medical appointments are arranged and verified, suggesting that staff may be accepting patients' claims about appointments without adequate confirmation. The report further asserts a lack of supervision during these outings, which is especially troubling for residents in crisis who may be more vulnerable. There is also concern that the lax oversight could enable misuse of the system, with residents possibly engaging in unauthorized activities outside the facility. The issue is framed as a policy and protocol failure, with holiday scheduling singled out as a potential indicator of insufficient procedural safeguards. The reviewer emphasizes that such practices appear to contradict the program's stated commitment to 24-hour support and to patient safety, while also raising worries about privacy and confidentiality.

In the same narrative, there is a glimmer of a more positive interaction: the reviewer mentions that "they helped one of my friends," noting that the staff were nice and understanding. This line suggests that, alongside the concerns raised, there are moments of meaningful support and responsive staff behavior within the same program. The contrast underscores the unevenness that can exist within care facilities, where individual staff members may provide compassionate, effective help even if systemic issues persist. The tension between appreciated staff conduct and flagged procedural gaps contributes to a nuanced picture rather than a single, uniform assessment.

Another section of the collection shifts to a different facility, a care home described as "randoms care home" by the reviewer. Here, the language is markedly harsher and more condemnatory. The account describes rooms that are dirty and dusty, subpar food, and restricted access to see a loved one. The family alleges a rigid rule requiring a 24-hour advance call and a narrow one-hour window for visits, which the reviewer portrays as an excessive burden during the final days of a dying relative. The reviewer expresses deep suspicion that the owner's practices could involve keeping residents confined or otherwise manipulating the situation to fit visits, and they accuse the owner of repeatedly raising prices. The overall tone is strongly negative, with a firm recommendation against placing loved ones in that care setting and a characterization of the owner as untrustworthy and solely focused on profit.

In contrast to these criticisms, another reviewer offers a very positive perspective on Turning Point programs. The reviewer states that Turning Point "helped me a lot when I really needed it," praising the staff as "beyond amazing." The account emphasizes reliable medication management - "they absolutely gave out meds and never missed a single dose" - and highlights a daily routine that includes three hot meals and ample snacks. The program is described as structured yet providing "lots of freedom and resources" for those who need them, and the overall impression is one of high satisfaction, culminating in an enthusiastic five-star recommendation. This positive experience stands in stark relief to the concerns voiced about other facilities, illustrating how two programs can embody very different approaches to care and oversight.

Taken together, these varied experiences sketch a landscape in which patient safety, supervision, and policy adherence are central concerns, but not uniformly addressed across facilities. The Sacramento Crisis Residential Program is scrutinized for verification practices, supervision during outings, and holiday-related scheduling, with the reviewer urging a review and revision of procedures to align practice with the stated 24-hour support commitment and privacy standards. Meanwhile, the Randoms care home account highlights severe resident-care deficiencies and potential access restrictions that families find intolerable, painting a picture of a facility where the core business appears to overshadow residents' dignity and well-being. In direct contrast, Turning Point programs are praised for reliable medication administration, nourishing meals, structured routines, and a supportive environment that affords meaningful freedom, leading to a strong endorsement.

What emerges from these narratives is a spectrum of experiences - ranging from commendable staff engagement and dependable care to troubling gaps in oversight and troubling conditions. The stories collectively emphasize the need for clear, verifiable appointment procedures, consistent supervision during outings, and robust privacy protections to safeguard residents' information and dignity. They also underscore how holiday scheduling or special-day policies can become flashpoints when existing safeguards are not sufficiently rigorous. For families and advocates, the overarching message is clear: ongoing evaluation, transparent practices, and concrete reforms in how outings, appointments, and visits are managed are essential to ensure safety, trust, and the humane treatment of individuals in crisis across these programs.

This area of Sacramento, California, offers a variety of amenities for senior living. There are several restaurants nearby, including Adalberto's Mexican Food and Sala Thai, providing convenient dining options. Additionally, there are multiple cafes such as Starbucks and Dutch Bros Coffee for socializing or enjoying a cup of coffee. The proximity to hospitals like Sacramento VA Medical Center and Walnut Whitney ensures access to medical care when needed. Parks like William B Pond Recreation Area and Glenbrook Park offer opportunities for outdoor activities and relaxation. Pharmacies such as Rite Aid and Walgreens are easily accessible for medication needs. Physicians' offices like UC Davis Medical Group provide healthcare services in the area, while places of worship like Slavic SDA Church cater to spiritual needs. Overall, this part of Sacramento presents a well-rounded environment with various resources that would cater to the needs of seniors looking for a comfortable living experience.

Restaurants

• Adalberto's Mexican Food (0.3 miles)
• Jack In The Box (0.4 miles)
• McDonald's (0.6 miles)
• McDonald's (2.8 miles)
• Sala Thai (2.9 miles)
• McDonald's (4 miles)
• Pho Fresh (4 miles)

Cafes

• Starbucks (0.4 miles)
• KP International Market (3.4 miles)
• Dutch Bros Coffee (3.7 miles)
• Starbucks (4.3 miles)
• Starbucks (4.7 miles)
• Dutch Bros Coffee (4.9 miles)
• Tupelo Coffee House (5.6 miles)

Hospitals

• Sacramento VA Medical Center (1.8 miles)
• Walnut Whitney (4.6 miles)
• Sutter Center for Psychiatry (4.6 miles)
• Greater Sacramento Surgery Center (6.1 miles)

Parks

• William B Pond Recreation Area (1.9 miles)
• Glenbrook Park (3.3 miles)
• Oak Meadow Park (3.5 miles)
• Ancil Hoffman Park (3.7 miles)
• Effie Yeaw Nature Center (3.8 miles)
• Mission North Park (4.5 miles)
• Carmichael Park (4.5 miles)

Pharmacies

• Save Mart Supermarkets (1.9 miles)
• Rite Aid (2 miles)
• Raley's Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Rite Aid (3.6 miles)
• Walgreens (3.6 miles)

Physicians

• UC Davis Medical Group - Rancho Cordova (2.9 miles)
• Griffin & Reed Eye Care (4 miles)
• Alocozy, M Nadir MD: M Nadir Alocozy, MD (4.1 miles)
• Joseph R Coscia (4.3 miles)
• Diagnostic Radiological Imaging (4.4 miles)
• Sacramento Heart & Vascular Medical Associates (4.7 miles)
• EYEcenter Optometric (5.3 miles)

Places of Worship

• Slavic SDA Church (3.9 miles)
• St Mel's Catholic Church (6.8 miles)
• Crossroads Christian Fellowship Wesleyan Church (7.1 miles)

Theaters

• Country Club Cinema (4 miles)