Golden Years In-Home Senior Care - Sacramento

Pros

• The scheduling staff at Golden Years were great to work with, demonstrating professionalism and understanding during the cancellation process.
• The Care Coordinator was gentle and effective in easing the mother's concerns about having a caregiver in her home.
• Most of the staff were friendly, contributing to a welcoming atmosphere for clients.
• The cleanliness of the staff was commendable, ensuring a tidy environment for the clients.
• The communication during the cancellation process was handled with professionalism by Golden Years.

Cons

• The staff were clean, but some left the kitchen in a mess.
• Some caregivers displayed poor interaction skills and often used their cell phones instead of engaging with residents.
• There were no long-term employees, leading to an inconsistency in care.
• Caregivers frequently called in sick, resulting in missed appointments and communication failures.
• A claim for long-term care insurance was denied despite the resident’s clear need for assistance, causing financial strain.
• Poor communication from Golden Years left messages unanswered and concerns unresolved.
• The caregiving service was considered too expensive for the individual’s budget.
• Some caregivers lacked basic cooking skills and did not put effort into their duties.

Review

The experience of utilizing in-home caregiving services can often be a mixed bag, as illustrated by the feedback on Golden Years. While there are commendable aspects, such as the initial interaction with their Care Coordinator and the professionalism during the cancellation process, numerous shortcomings have left a mark on clients’ overall satisfaction. The evaluation of staff behavior and efficiency paints a concerning picture about the quality of care provided, raising questions about accountability and the training of caregivers.

A recurring theme in many reviews is the inconsistency and lack of effective communication among staff members. Although some caregivers were recognized as friendly and well-intentioned, others exhibited behaviors that raised concerns about their commitment to providing quality care. There were reports of caregivers spending time on their cell phones rather than attending to their responsibilities or engaging positively with clients. This raises an important issue: while caregivers are present primarily for emergencies or brief interventions, they still need to remain engaged and attentive to enrich the lives of those they care for.

Additionally, there were instances where proper hygiene protocols were not adhered to within shared spaces like kitchens, which is troubling in any caregiving scenario. The expectation for cleanliness appears not just as a preference but as a necessary standard when caring for vulnerable individuals. When staff do not uphold these standards or fail to take initiative—especially in simple tasks like preparing meals—it inevitably diminishes trust and comfort levels for families relying on their services.

Compounding these issues was a notable turnover rate among employees; clients reported frequent changes in caregiver assignments leading to inconsistencies in care delivery. It’s understandably distressing when loved ones become attached to familiar faces only to find new caregivers arriving regularly due to call-ins or cancellations without notice. This situation compounded challenges when critical routines such as medication administration or meal times were disrupted due to staffing shortages or poor communication from the agency regarding schedules.

Moreover, financial challenges also played a significant role in shaping opinions regarding Golden Years' services. For many families like that of one reviewer’s mother—a 93-year-old woman with moderate dementia—the denial from long-term care insurance added substantial stress and disappointment amid an already tumultuous time. Families expect that insurance will assist them during such critical periods; when this support is denied without sufficient explanation, it creates additional burden at an already challenging phase of life.

In summary, while Golden Years has shown potential through initial interactions with its Care Coordinators and understanding cancellation policies, it seems clear that improvements are needed regarding staffing consistency, communication codes within teams, adherence to cleanliness standards, engagement from caregivers with clients, and transparency around financial aspects that families navigate during these trying times. It remains evident that such agencies must continuously strive toward elevating service quality so that families can truly feel supported rather than disillusioned by inconsistent care when seeking assistance for their loved ones at home.

Parks

• Riverfront Promenade (0.1 miles)
• Capitol Park (0.5 miles)
• Granite Park (0.6 miles)
• Roosevelt Park (0.8 miles)
• River Walk Park (1.1 miles)
• Sutter's Landing Dog Park (1.3 miles)
• Sutter's Landing Park (1.4 miles)

Restaurants

• Bear Dive (0.2 miles)
• Mikuni Japanese Restaurant (0.4 miles)
• Estelle Bakery & Pâtisserie (0.5 miles)
• Revival at The Sawyer (0.6 miles)
• Yard House (0.7 miles)
• Zocalo Restaurant Midtown (0.7 miles)
• LowBrau (0.7 miles)

Cafes

• Milka Coffee Roasters (0.3 miles)
• Temple (0.3 miles)
• Starbucks (0.5 miles)
• Temple Coffee Roasters (0.9 miles)
• Tree House Cafe (1.2 miles)
• Temple Coffee (1.6 miles)
• Starbucks (2.2 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.4 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• Raley's Pharmacy (2.2 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• Kaiser Permanente Sports Medicine Center (0.6 miles)
• LensCrafters at Macy s (0.7 miles)
• Sacramento Center For Hematology & Medical Oncology (1.3 miles)
• UC Davis Medical Group- Sacramento- Family Medicine & Pediatrics (1.6 miles)
• Lenaerts Marc Mercy Medical Group Md (1.6 miles)
• Laser & Skin Surgery Center of Northern California (2 miles)
• McIlraith Thomas B MD Mercy General Hospital (2.2 miles)

Transportation

• Amtrak Sacramento Valley Station (0.6 miles)

Places of Worship

• St Francis of Assisi (1.1 miles)

Theaters

• Regal Natomas Marketplace Screenx, 4Dx & RPX (3.7 miles)