7891 Silver Hills Drive, Riverside, CA 92506
For more information about senior living options: (844) 490-3973
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The staff seemed to be helpful. The CNA and PT staff were nice. The facility was described as awesome, with changes for the better and a strong commitment to listening to concerns. Heidi, the social worker, seemed to really care. Staff, nurses, and CNAs were very nice. They got belongings quickly. Part of the facility had been redone.
The facility is run down and in need of renovation. The staff did not review medical notes or attend to important details. Meals were not properly prepared, making it impossible for some patients to eat. Seizure medication was not administered, leading to unmonitored seizures. The oxygen mask could come off without any immediate assistance. Fall-risk patients lacked bedrails and bed alarms, contributing to dangerous falls. Requests for medical records were ignored despite rights to access them. The facility is severely understaffed, causing long delays in responding to call lights. Communication and organization among staff are poor. The environment shows disrepair, with equipment failing and hygiene concerns (e.g., dirty conditions and shortages of supplies). Food quality and service are consistently poor (cold meals, unreliable warming).Across a wide set of firsthand accounts, Silver Hills emerges in many families' stories as a place where safety and care repeatedly fall short. The reviews describe a troubling pattern: residents' needs go unmet, crucial information gets overlooked, and the overall environment feels rundown and under?supervised. Several families speak of serious consequences - including illnesses, falls, and even deaths - claiming that lapses in basic care and communication left their loved ones exposed to avoidable harm. While a few notes acknowledge some positive interactions and ongoing renovations, the prevailing message is one of concern about patient safety, dignity, and reliable care.
One recurring and deeply alarming thread centers on medical and daily care that went unsuccessfully wrong. A father's experience is described in stark terms: staff allegedly did not review important medical notes, failed to puree his food so he could eat, and did not administer seizure medication, leading to a seizure that went unmonitored. The oxygen mask reportedly came off and help did not arrive promptly. The complaint that the "call for help" button went unanswered for more than 15 minutes is echoed by others who describe wait times that stretched into hours. Taken together, these events paint a picture of a facility where critical monitoring and timely intervention did not occur when it mattered most, contributing to a rapid decline in health and, in at least one case, death.
Closures around fall risk and safety equipment also appear as a central concern. In a separate family account, a mother who was listed as a fall risk arrived without bedrails or a bed alarm, and after she attempted to walk to the restroom, she fell and required transport to a hospital. This review notes a terminal consequence - her death from the fall - and highlights long, ongoing efforts to obtain medical records, including multiple requests and certified letters, with the suggestion that the facility has at times ignored such inquiries. Taken together, these stories underscore fears that foreseeable risks were not mitigated and that residents' safety was not prioritized in the day-to-day routines of the facility.
Alongside safety and medical care, the reviews repeatedly point to chronic staffing and communication problems. Several reviewers mention being left waiting for assistance far longer than what would be considered acceptable - ranging from an hour to multiple hours - while others report a culture where staff say "it's not their job" or where communication between departments appears disjointed. The result, according to these accounts, is a system in which call lights are not answered quickly, patient needs and updates are not consistently communicated to families, and the overall sense is one of overwhelmed staff struggling to meet basic expectations. The effect is not only frustrating but also physically dangerous for residents who rely on staff for essential help with mobility, hygiene, and medication.
Food quality and nutritional care also surface as common complaints. Several reviews describe meals that arrive cold or are otherwise unsuitable for residents with dietary restrictions or medical conditions. One account notes a promised microwave that may or may not be available, implying inconsistent opportunities to modify meals. The inconsistent meal quality and the perception that nutrition is not being prioritized contribute to a broader view of neglect, especially when paired with reports of delayed assistance and poor communication about care plans.
Environmental conditions and equipment contribute to the overall negative impression as well. Reviewers describe a facility that feels run down and poorly maintained, with instances of broken equipment and insufficient supplies - such as wipes being unavailable at times. The combination of a deteriorating physical environment and perceived organizational disarray reinforces a sense of insecurity and distrust among families who rely on the staff to protect vulnerable loved ones. In contrast, a few reviewers acknowledge improvements in parts of the facility and note renovations underway, suggesting that some changes may be in progress even as major gaps remain visible.
Despite the overwhelmingly negative tone, there are a few counterpoints worth noting. A handful of reviewers describe staff members - especially a social worker named Heidi, appreciated for showing genuine care - and some CNA and PT staff as being kind and doing their best under difficult conditions. One account frames the facility as "awesome" and notes ongoing managerial and aesthetic changes that are moving in the right direction. These anecdotes hint at a complex picture in which personal interactions can be compassionate, even as systemic issues persist.
In summary, the body of experiences presented paints a concerning portrait of Silver Hills, with multiple families recounting dangerous lapses in care, delays in responding to calls, inconsistent safety measures for fall risks, and ongoing struggles with staffing, cleanliness, and communication. The most urgent themes center on life-safety failures - missed medications, unmonitored seizures, delayed assistance, and inadequate protection for fall-prone residents - paired with reports of deteriorating conditions and uneven quality of daily care. While a few voices note improvements and emphasize the kindness of some staff, the overwhelming sentiment is a strong warning to prospective families: carefully evaluate alternatives and visit thoroughly, as many experiences described here suggest that loved ones may not receive the reliable, respectful, and timely care they deserve.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (17 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Silver Hills Home Care is a warm and welcoming board and care home located in Riverside, CA. Our community offers a comfortable and fully furnished environment, ensuring that our residents feel right at home. With a beautiful garden and outdoor space, our residents can enjoy the fresh air and take part in outdoor activities.
At Silver Hills Home Care, we provide excellent care services to meet the individual needs of our residents. Our dedicated staff assists with daily activities such as bathing, dressing, and transfers, ensuring that our residents maintain their independence while receiving the necessary support. We also coordinate with healthcare providers to ensure that our residents receive comprehensive medical care.
Our dining room provides delicious meals prepared with consideration for special dietary restrictions such as diabetes diets. We understand the importance of nutrition and strive to provide healthy and tasty meals to promote overall well-being.
To keep our residents engaged and entertained, we offer scheduled daily activities designed to cater to various interests. Whether it's participating in group exercises or enjoying arts and crafts, there is always something for everyone. Additionally, we are conveniently located near cafes, parks, restaurants, places of worship, theaters, pharmacies, physicians' offices, and hospitals.
At Silver Hills Home Care in Riverside, CA, we prioritize the comfort and happiness of each resident. Our caring staff ensures that all their needs are met while fostering a friendly and supportive community environment. Come join us at Silver Hills Home Care!
Silver Hills Home Care is located at 7891 Silver Hills Drive, Riverside, CA 92506 in Riverside County, California
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