Luxe Homecare - Pacific Palisades, CA

Pros

• Luxe Homecare's drivers are consistently on time and very supportive.
• The therapists are positive and help clients progress under their care.
• Maya and Monica provide superb follow-ups with expertise and professionalism.
• The Luxe team is above and beyond, delivering outstanding care.
• Maya is a kind and compassionate occupational therapist, bringing comfort, joy, and hope to families.
• Luxe Homecare's senior transport service is staffed with kind, caring professionals.
• Transportation post-surgery is thorough and very pleasant.
• Luxe's caregivers are compassionate and knowledgeable; the office runs professionally and responds quickly.
• Luxe's transportation arrangements are reliable, with staff going above and beyond to ensure smooth service.
• Brian is professional, communicative, and ensures caregivers represent the company well.
• Luxe is an excellent advocate with professional and responsive staff.
• During emergencies like the Palisades fire, Luxe demonstrated exceptional care, even taking personal risk to help clients.

Cons

• A reviewer lamented Luxe's slow responsiveness, stating it can take 2-5 business years to get a reply and urged faster communication.
• Another commenter expressed frustration with delays in getting back to them, indicating a desire to pay for quicker service.

Review

Luxe Homecare emerges in these experiences as a unified partner for families facing aging, illness, and recovery. Across home care, home health, physical therapy, occupational therapy, and dependable transportation, the reviews collectively paint a picture of a company that treats clients with consistent reliability, professional competence, and genuine compassion. Many families describe Luxe as a lifeline that keeps their loved ones safe, comfortable, and connected to skilled caregivers and clinicians who understand their needs. The tone throughout is one of gratitude for a comprehensive support system that combines hands-on care with careful planning and coordinated communication.

Transportation and mobility support stand out as a keystone of Luxe's offerings. Several reviewers emphasize how the senior transport service is smooth, punctual, and thoughtfully staffed by kind, capable professionals who adjust to each person's needs as events unfold. Whether it's bringing a patient to a hospital appointment after surgery, assisting with lifts, or coordinating wheelchair van transport, families highlight the reliability and attentiveness of Luxe drivers and coordinators. One account describes a seemingly ordinary ride - turned invaluable - because the driver's courtesy and safety standards were evident from the moment of booking to the final drop-off. It's clear that Luxe's transportation is more than logistics; it's a trusted extension of a caregiver team.

The therapy side of Luxe's care is repeatedly praised for its impact on independence and quality of life. In one family, a husband's physical therapy journey is described as transformative, with a therapist whose positivity and approach to care inspired his husband to push further than before. The praise isn't limited to one therapist; it also notes the overall strength of Luxe's home health program, including a physically organized schedule and a team of nurses and therapists who bring both skill and buoyant, encouraging energy to each session. The combination of talented professionals and upbeat attitudes seems to help patients progress more confidently, which families consistently value as a cornerstone of recovery and ongoing wellness.

Maya, the occupational therapist who appears in several narratives, stands out as a touchstone for many families. Her professionalism, compassionate demeanor, and the ability to stay deeply engaged with a patient's daily needs have earned sustained trust. When caregivers and family members speak about Maya, they emphasize not only technical expertise but also the warmth and steadiness she brings, which helps families feel supported during transitions and routines. The broader home health team, including Nenette who coordinates scheduling and Medicare aspects, is described as organized, proactive, and reliable, ensuring care plans align with insurance requirements while still addressing the patient's lived experience and comfort.

What makes Luxe particularly compelling to many families is the way care coordination and follow-through are handled. Reviews frequently mention Monica and Maya as exemplary in terms of communication - follow-ups that arrive with clear plans, timely updates, and a sense that the team is thinking ahead about the patients' needs. The office environment is portrayed as professional and responsive, with staff who listen and respond to evolving situations. Caregivers themselves are described as knowledgeable, respectful, and genuinely caring, reinforcing a sense that Luxe's services are built on relationships as much as on clinical expertise.

A number of deeply human stories punctuate these testimonials, especially the moments when Luxe stepped beyond ordinary duties to protect and comfort families. One account highlights an emergency evacuation during a devastating fire, where Brian Cedeno orchestrated a coordinated response and the team worked to safeguard elderly parents in wheelchairs, managing to move them to safety and maintain continuity of care through hotel stays. Another caregiver - Cecy - became a steady presence for a family under siege by the fire, staying with the family through the chaos. In these accounts, Luxe is framed not only as a provider of routine services but as a humane and courageous partner who puts people first even under extreme circumstances.

The breadth of Luxe's praise is matched by a clear commitment to advocacy and responsiveness. Families report that Luxe's combinations of in-home care, health services, and transportation create a holistic ecosystem that supports both patients and their loved ones. There are occasional notes of frustration, such as a sense that getting a timely reply can be slow at times, and one household explicitly wishes for quicker responses to inquiries or payments. Even so, the prevailing sentiment is one of deep gratitude for a company that consistently delivers compassionate care, thoughtful planning, and an extraordinary willingness to go the extra mile when it matters most.

Across the board, reviewers describe Luxe as a godsend for families navigating the complexities of aging, illness, and crisis. From routine daily support to complex medical needs and urgent evacuations, Luxe is portrayed as a dependable ally who treats clients with dignity and respect. The testimonials repeatedly emphasize the personal connections - the caregivers' kindness, the therapists' optimism, the drivers' professionalism - that transform care from a set of services into a trusted partnership. For many families, Luxe is not just a service provider but a vital part of their caregiving journey, worth every penny and repeatedly recommended to others in need of comprehensive, compassionate home care.

Pacific Palisades, California, offers a diverse range of amenities for seniors looking to enjoy a vibrant and active lifestyle. The area boasts beautiful parks such as Will Rogers State Historic Park and Palisades Park, providing opportunities for leisurely walks and outdoor activities. With a variety of restaurants nearby, including Vittorio Ristorante & Pizzeria and Elephante, residents can savor delicious meals without having to travel far. Additionally, there are several pharmacies and the Santa Monica - UCLA Medical Center & Orthopaedic Hospital in close proximity for any healthcare needs. For entertainment options, seniors can visit the AMC Century City 15 theater or explore places of worship like the King Fahad Mosque. Overall, Pacific Palisades offers a convenient and engaging environment for seniors to call home.

Parks

• Will Rogers State Historic Park (1 miles)
• Palisades Park (2.5 miles)
• DOG PPL - Dog Park, Bar, Cafe & Lounge (2.6 miles)
• Santa Monica State Beach (2.8 miles)
• Ocean View Park (4 miles)
• South Beach Park (4.1 miles)
• Westwood Park (4.6 miles)

Restaurants

• Vittorio Ristorante & Pizzeria (1.1 miles)
• The Penthouse (2.3 miles)
• The Bungalow (2.3 miles)
• 1212 Santa Monica (2.4 miles)
• Elephante (2.6 miles)
• Tartine Santa Monica (2.7 miles)
• Water Grill (2.7 miles)

Pharmacies

• CVS Pharmacy (2.4 miles)
• Rite Aid (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.4 miles)

Hospitals

• Santa Monica - UCLA Medical Center & Orthopaedic Hospital (2.6 miles)

Cafes

• Starbucks (4 miles)
• The Rose Cafe & Market (4.4 miles)
• Starbucks (4.4 miles)
• Gjusta (4.5 miles)
• Intelligentsia Coffee (5 miles)
• Great White (5 miles)
• Chocolate Bash (5.5 miles)

Physicians

• UCLA Stein Eye Institute Westwood (4.8 miles)
• Kaiser Permanente Culver Marina Medical Offices (6.7 miles)

Theaters

• AMC Century City 15 (6.2 miles)

Places of Worship

• King Fahad Mosque (7 miles)