Central Coast Senior Services

Pros

• The office personnel were very courteous and thorough, providing a great experience for the customer and their mom.
• The driver showed up on time, contributing to an overall positive transportation experience.
• One caregiver was described as superb, handling most duties effectively and contributing to a first-rate service experience.
• Irma is recognized as an excellent, reliable, ambitious, and trustworthy caregiver who goes above and beyond to help.
• Overall, the customer had a positive experience with Central Coast Senior Services despite some challenges.

Cons

• There is a lack of consistency in caregivers, leading to safety concerns and inadequate care for vulnerable patients.
• The caregiver Tiffany failed to perform essential duties, leaving the elderly patient hungry, dehydrated, and with a rash.
• Each visit involved different caregivers, causing frustration and a lack of continuity in care.
• The frequent changes in caregivers required repetitive explanations of tasks, wasting time and effort.
• Despite some positive experiences with individual caregivers, the overall service was inconsistent and didn't meet expectations.

Review

The management of Central Coast Senior Services (CCSS) strives to provide satisfactory caregiving experiences for families with elderly loved ones, yet numerous reviews highlight persistent issues that affect the overall quality of care delivered. While some caregivers shine in their responsibilities and leave a positive impression, the inconsistency and variability observed in personnel contribute significantly to customer dissatisfaction. Families seeking dependable assistance find themselves at the mercy of who arrives at their door, making each encounter somewhat unpredictable.

One recurring theme is the inconsistency in caregiver assignments. Many customers express frustration over having different caregivers visit at various times. For instance, one reviewer recounted how they had experienced a mixed bag of caregivers since starting services with CCSS, noting that it could be challenging when every new person required explanations regarding what needed to be done. This lack of continuity not only hampers effective communication but also diminishes trust in the caregiver's ability to meet specific needs—an especially poignant concern when caring for elderly individuals who may have heightened vulnerabilities.

Another troubling incident described involved Tiffany, a caregiver who seemingly failed to fulfill essential duties for a 95-year-old blind man. The family reported that despite taking time to explain the responsibilities assigned for a short three-hour shift—which included feeding, providing water, and maintaining hygiene—Tiffany neglected all these tasks, leaving the elderly gentleman hungry and dehydrated. Such alarming accounts raise serious questions about the training and vetting processes for caregivers as well as the effectiveness of ongoing supervision by management.

In contrast, there were also commendable experiences shared by customers who found certain caregivers exemplary in their performance. One individual highlighted an impressive caregiver whose proactive approach made their interaction seamless and rewarding. Such examples prove that high-quality one-on-one care can effectively enhance clients' experiences; however, they inevitably serve as reminders that such service is not consistently available across all interactions with CCSS staff.

Moreover, logistical aspects of caregiving have garnered praise from some customers. A particularly positive review focused on transportation services arranged for an elderly woman attending an eye doctor appointment. The courteous office personnel and timely arrival of drivers contributed to a smooth experience both for her family member receiving care and for those coordinating from afar. This suggests that while caregiving consistency may falter at times, competent support within logistical operations remains a compelling strength within CCSS’s service offerings.

While many reviews reflect a general understanding of staffing challenges faced by home care agencies—a common issue industry-wide—the concerns about consistency cannot be overlooked without addressing potential ramifications on health outcomes for vulnerable clients. Establishing clearer communication pathways between management and clients regarding caregiver assignments could alleviate some frustrations while fostering greater assurance around care quality levels offered through CCSS.

In summary, Central Coast Senior Services provides varying levels of care marked by notable inconsistencies in staff assignments alongside standout performances from select caregivers. While there have been heartwarming stories reflecting successful support experiences with reliable individuals like Irma—who was recognized as ambitious and trustworthy—the overarching sentiment highlights significant room for improvement within their operations to ensure consistent quality caregiving tailored toward each client's unique needs. Ultimately, an organization dedicated to serving seniors must prioritize stability among its workforce if it seeks long-term satisfaction from families entrusting them with such important responsibilities.

Restaurants

• International Cuisine (0.1 miles)
• Vivolo's Chowder House (0.7 miles)
• Il Vecchio (0.8 miles)
• Carl's Jr. (0.8 miles)
• First Awakenings (0.8 miles)
• Compagno's Market & Deli (0.9 miles)
• Bistro Moulin (0.9 miles)

Physicians

• Monterey Bay Speech Therapy (0.1 miles)
• Eliot S Light (0.3 miles)
• Dr Mark Schwartz (1.3 miles)
• Monterey Bay Urgent Care (2 miles)
• Vein Specialists of Monterey (2.1 miles)
• Coastal Valley Dermatology (2.2 miles)
• David Brock P D (2.2 miles)

Cafes

• The Bookworks (0.1 miles)
• Red House Cafe (0.1 miles)
• Starbucks (0.8 miles)
• Starbucks (0.9 miles)
• Tidal Coffee (1.3 miles)
• Plumes Coffee House (2 miles)
• ALTA Bakery & Cafe (2.1 miles)

Pharmacies

• Central Avenue Pharmacy (0.2 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1 miles)
• Ordway Drug Store (2.1 miles)
• Rite Aid (2.1 miles)
• Ordway Pharmacy (2.1 miles)
• Rite Aid (2.8 miles)

Parks

• Lovers Point Park (0.3 miles)
• Shoreline Park (0.4 miles)
• Perkins Park (0.5 miles)
• Asilomar State Beach (1.1 miles)
• Veteran's Memorial Park (1.5 miles)
• Veteran's Memorial Park (1.6 miles)
• Via Pariso Park (2 miles)

Theaters

• Cinemark Monterey 13 (2.9 miles)

Hospitals

• Radiation Oncology (2.9 miles)
• Radiology Services at Community Hospital of the Monterey Peninsula (2.9 miles)
• Adolescent Inpatient Treatment Community Hospital of the Montere (3.1 miles)