123 Home Care Services Los Angeles l, LLC - Woodland Hills, CA

Pros

• The first contact with 123 was very professional and well handled.
• Within one hour, they understood what was offered and a schedule was set up.
• Each of the caregivers was professional and understood what was needed.
• It was great not being tied to a rigid schedule, and the plan could be tailored as necessary.
• The service was described as simple, professional and well done.
• They have stand-up professionals working for them.
• Antone Cook was described as a phenomenal human being who provided great care.

Cons

• The agency is described as a complete disaster with a non-functional system.
• They cannot determine which office should provide services, causing constant confusion.
• They attempted to connect to an office four hours away, showing poor routing and mismanagement.
• The staff are described as incompetent.
• There is zero stability, zero reliability, and zero trustworthiness.
• None of the caregivers were qualified to deal with the required needs.
• The recruiters and receptionist were rude and unhelpful, lost personal information, never returned calls or emails, and lied about pay and availability.
• 123homecare is described as a horrible business.

Review

Two years ago, a customer had a very different experience with this agency when it was operating as 123 Home Care. Back then, the service felt solid, professional, and easy to navigate. Fast forward to today, and the same person tried to sign up again under the current branding, The Key, only to encounter what they describe as a complete disaster. The recollection is of a process that should have been straightforward turning into a frustrating, time-consuming nightmare, full of miscommunications, broken systems, and a conflicting map of who is responsible for providing services.

One of the most jarring complaints centers on their phone support and internal routing. The caller spent eight hours on the phone without a clear resolution about which office should deliver care, and there were repeated efforts to connect with the wrong location - an office four hours away - suggesting a fundamental disconnect between the agency's staffing assignments and the actual needs of the client. The overall takeaway is that their administrative system doesn't seem to function properly enough to align the right office with a given service area, leaving customers feeling stranded and unsupported. The tone of this particular experience is blunt: "Incompetent people," with a sense that the entire process was mishandled from the top down.

In another account, the frustration grows around care quality. The reviewer states that not a single caregiver matched the needs that had been explained beforehand, and this misalignment persisted despite repeated explanations. The result was not only a lack of appropriate care but also a financial burden: they ended up having to source qualified caregivers themselves, at a price that was described as cheaper and more appropriate than what the agency could provide. The sentiment is clear: the agency failed to deploy caregivers who met the stated requirements, forcing the client to take matters into their own hands to secure adequate support.

Despite these negative experiences, there are also positive notes from the same pool of reviews. One account paints a very different picture: the first contact with 123 Home Care (in their earlier branding) was described as professional and well handled. Within an hour, they felt they understood what was being offered and were able to set up a schedule that fit their needs. The caregivers were described as professional and capable of understanding what was required, and there was praise for a flexible arrangement - "never being tied in to a rigid schedule" - that allowed the plan to be implemented and then tailored as necessary. In this view, the process was simple, professional, and well executed, leading to a sense of reassurance that the agency could meet evolving needs.

Another strong line in the feedback is a blunt, stark critique: "They have 0 stability. 0 reliability and 0 trust worthy." This expresses a deep level of distrust and dissatisfaction with the agency's overall reliability and consistency. Yet, against that, there are parallel affirmations of competence within the staff, suggesting that the organization may house capable professionals capable of delivering good care - if the systems and processes function correctly. The juxtaposition is striking: there are stand-up professionals who can perform well, but the organizational framework surrounding them appears unreliable.

Among the more nuanced praise is a sentiment that, despite a general sense of dissatisfaction with the business, some individuals within the team stood out. The reviewer states, "These guys have stand up professionals working for them! Give them a shot!" This indicates that, while the agency's management or operational issues overshadow the experience for many clients, there are dedicated, capable workers who can provide excellent service if given the chance. It hints at a chance that positive outcomes may be achieved under the right circumstances, depending on the particular staff assigned.

There is also a deeply personal testimonial that underscores a complex picture: a family that would not recommend the agency, yet cannot forget a specific caregiver who made a profound positive impact. A Black young man, identified as Antone Cook, is singled out for unusually compassionate and thorough care for the reviewer's father. The statement is vivid: he was "a phenomenal human being," a caregiver who "was a light to my family." The same review, however, pivots to critique the business itself, calling 123homecare a "horrible business." This contrast highlights a complicated reality - individual caregivers may excel and leave a lasting positive impression, even as the overall organization faces serious questions about consistency, reliability, and corporate ethics.

Rounding out the collection of impressions are allegations about the agency's front-line interactions: recruiters and receptionists who were rude and dismissive, a perceived overfocus on finding faults rather than solutions, and mishandling of sensitive information. One reviewer claims personal information was lost or mishandled, and communications were not returned promptly, with explanations that staff were too busy. There are also accusations of dishonesty regarding pay, hours, and availability. Taken together, these points sketch a culture where customer service failures, data handling lapses, and inconsistent communication contribute to a deteriorating trust in the organization, even as some staffmembers remain capable and dedicated.

In sum, the experiences described present a broad spectrum: from professional beginnings and flexible, well-delivered care to chaotic sign-up processes, misaligned staffing, unfulfilled expectations, and troubling lapses in privacy and responsiveness. The strongest threads emphasize administrative dysfunction, care gaps, and an overall erosion of trust, punctuated by pockets of excellent caregiving and a few dedicated individuals who clearly stood out. Potential clients are left with a warning: while there can be highly qualified caregivers who can provide meaningful support, the agency's system, processes, and consistency may pose significant challenges that require careful, proactive follow-up and verification before committing to ongoing arrangements.

Located in the bustling area of Woodland Hills, California, this neighborhood offers a variety of amenities suitable for seniors looking to enjoy a vibrant community. With multiple cafes like Starbucks and Sidecar Doughnuts & Coffee within close proximity, residents can easily find a spot to relax and socialize. Additionally, there are several pharmacies nearby such as CVS Pharmacy and Rite Aid for convenient access to medication and healthcare needs. For dining options, popular restaurants like McDonald's and Yard House are easily accessible, providing diverse culinary experiences. Nature enthusiasts will appreciate the nearby parks like Rainbow Lagoon Park and Bixby Park for leisurely strolls in beautiful outdoor settings. Transportation options including the Metro station and Long Beach Airport make traveling convenient for seniors. Healthcare facilities like VA Long Beach Healthcare System and reputable physicians in the area offer quality medical services. Places of worship like Saint Hedwig Catholic Church provide spiritual support, while theaters such as AMC Rolling Hills 2 offer entertainment opportunities for leisure activities. Overall, this part of Woodland Hills presents a lively environment with essential amenities that cater to the needs of seniors seeking an active and fulfilling lifestyle.

Cafes

• Starbucks (0.2 miles)
• Starbucks (4.5 miles)
• Starbucks (6.3 miles)
• Sidecar Doughnuts & Coffee (8.2 miles)
• Bopomofo Cafe (8.5 miles)
• Lees Sandwiches - Gard (9.6 miles)
• Starbucks (10.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Rite Aid (0.3 miles)
• Rite Aid (1.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• McDonald's (0.4 miles)
• Hooters (0.4 miles)
• Yard House (0.6 miles)
• Falcon (1 miles)
• In-N-Out Burger (2.9 miles)
• In-N-Out Burger (4.6 miles)
• Ballast Point Long Beach (4.6 miles)

Parks

• Rainbow Lagoon Park (0.5 miles)
• Shoreline Aquatic Park (0.6 miles)
• Bixby Park (1.3 miles)
• Bluff Park (2.3 miles)
• Rossmoor Park (6.9 miles)
• Sur La Brea Park (7.6 miles)
• Charles H. Wilson Park (8.6 miles)

Transportation

• Port Of Long Beach (2.3 miles)
• Metro - Willow Street Station (2.6 miles)
• Komar Aviation Group (3.7 miles)
• Long Beach Airport (LGB) (4.3 miles)

Hospitals

• VA Long Beach Healthcare System (4.1 miles)

Physicians

• Monica B Espiritu M.D. | Kaiser Permanente (6.1 miles)
• Harbor Ucla Medical Center - David Durkovich Do (7.3 miles)
• Paramount Physicians (8.1 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (8.9 miles)
• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (10.2 miles)
• Lighthouse Pediatrics (10.3 miles)

Places of Worship

• Saint Hedwig Catholic Church (7.1 miles)
• Cottonwood Church (8.3 miles)
• Peninsula Community Church (10.6 miles)

Theaters

• AMC Rolling Hills 2 (8.1 miles)
• Harkins Theatres Cerritos 16 (8.5 miles)
• AMC Del Amo 18 (10 miles)