Amapolis Home Care in Loma Linda, CA

Pros

• They are great therapists.
• The physical therapy department is amazing.
• Jonathan has done an incredible job with helping me reach every goal in learning to walk again.
• The therapists are professional and very knowledgeable who create a fun atmosphere.
• The whole team in rehab is wonderful.
• All PT team members have pushed, gently, and encouraged me to do more each session, with kindness, dignity & professionalism, and a homey atmosphere.
• The Speech therapy team is also awesome and a highlight of this part of my journey back to health.
• The nursing staff has been kind, professional and attentive.
• Laurie from respiratory has gone above and beyond.
• Adriana, activities director, has been a godsend with all her activities she has provided for the patients.

Cons

• The facility is described as awful, small, and overcrowded, with no one checking on a grandfather.
• The care is rated as hit or miss and the building run down depending on which overworked aide is on shift.
• It’s claimed that the facility neglects loved ones and then charges for it.
• The social worker is described as awful, rarely returning calls and difficult to meet with.
• Discharge is described as a disorganized mess with conflicting information.
• Management is described as awful and clueless, with staff overworked.
• A reviewer reported verbal abuse by a CNA and concerns about staff hygiene (head lice).
• Medications were not given on time, sometimes hours late.

Review

This community is best suited for recovering adults whose primary goal is aggressive, goal-driven rehabilitation delivered by a standout therapy team. The strongest credential here is the physical therapy and speech therapy program, which reviews repeatedly applaud for tangible gains and a knowledgeable, professional staff that keeps patients moving forward. Therapists such as Gio, Jonathan, Jaynie, and Megan are cited for both technical skill and an encouraging, supportive demeanor that makes difficult, repetitive work feel manageable. Nursing staff are frequently described as kind, attentive, and capable, with Edna, the Director of Nursing, recognized for leadership and approachability. Visitors consistently remark on a clean, homey feel that supports a smooth hospital-to-rehab transition. In practical terms, this is a facility where therapy drives the experience, and residents who respond well to structured, therapist-led rehabilitation will often see meaningful improvements and a clear pathway back to independence.

That said, there are clear reasons some families would want to consider alternatives. A number of reviews raise concerns about administrative and social-service processes, including delayed call-button responses, inconsistent discharge planning, and limited responsiveness from the social worker. Several accounts describe overworked CNAs and uneven care delivery, with frustrations that exceed the day-to-day patient experience. After the initial rehab win is accounted for, these gaps in coordination and communication can create anxiety for families during transitions, complicate understanding of care plans, and undermine confidence in the facility’s ability to deliver a seamless continuum of care. For anyone who prioritizes consistently reliable administrative support, timely updates, and transparent pathway to discharge, these red flags deserve serious scrutiny.

The core advantages of the program, high-caliber PT and speech therapy, a positive and encouraging therapy culture, and attentive nursing, often offset many day-to-day annoyances for residents whose objective is recovery. The rehab team’s ability to push progress in strength, balance, and walking goals translates into real, measurable outcomes that proponents say shorten hospital-to-home timelines. In addition, staff like Laurie in respiratory care and Adriana in activities bring tangible value through specialized attention and engaging programming that enhances mood and participation. The combination of strong clinical care and a warm, home-like atmosphere can make a meaningful difference for someone who responds well to structured routines and frequent therapeutic contact, even when administrative elements are imperfect.

However, significant concerns persist that can overwhelm the positives for many families. Narratives of disorganized discharge processes, miscommunications, and social-work unreliability point to a pattern where the patient’s care plan becomes hard to follow. There are troubling accounts of experiences with management and leadership that feel out of step with resident needs, including reports of delayed responses to emergencies or call lights and gaps in coordinating services across departments. A few reviews describe neglectful or inappropriate behavior by staff in moments of high demand, and others recount experiences of facilities that seemed rundown or poorly maintained. Taken together, these themes suggest that while the clinical rehab engine can be excellent, the surrounding infrastructure and leadership quality may not consistently sustain a flawless resident experience.

The way forward for families hinges on alignment between expectations and the realities of operations. For residents and families who can anchor on the rehab outcomes, the gains in mobility, the steady progress under a dedicated PT/Speech team, and the compassionate nursing care, the upsides can be substantial enough to justify a commitment. The tangible clinical momentum often buffers the frustration of administrative hiccups, provided there is a plan to monitor progress and a proactive approach to problem-solving with the care team. Conversely, if the need centers on consistently smooth administrative execution, predictable discharge planning, and unwavering responsiveness to family inquiries, this community can fall short. The contrast is real: exceptional rehabilitation value paired with uneven organizational execution.

Before making a decision, prospective families should verify several practical details. Request direct conversations with the Director of Nursing and the social worker to map out the anticipated discharge timeline, transition steps, and what happens if timelines slip. Ask about staffing patterns during evenings and weekends and whether the facility can guarantee timely call-button response in your loved one’s unit. Visit with multiple residents and relatives to gauge consistency of care across shifts, and inspect recent communications regarding care plans, dietary notes, and therapy schedules. Finally, probe specific incidents mentioned in reviews, how the facility handles complaints, what steps are taken to address concerns, and whether there is a clear escalation path to county or state authorities if needed. With due diligence, families can determine whether this community’s rehabilitative strengths align with their tolerance for administrative variability.

In sum, this community remains a strong option for those prioritizing robust, goal-focused rehab and compassionate nursing within a caring, home-like setting. The rehab program and the people delivering it produce tangible value that can accelerate return-to-home outcomes. Yet the decision can hinge on how much weight is placed on administrative reliability and proactive, transparent care-management. If a smooth, well-coordinated administrative experience is non-negotiable, exploring alternatives with a track record of consistent discharge planning and timely family communication is prudent. For families ready to champion rehab-driven recovery while actively managing the administrative aspects, this facility offers a compelling blend of clinical excellence and a warm care environment.

Located in the heart of Loma Linda, California, this area offers a convenient and vibrant community for senior living. With several hospitals and medical facilities in close proximity, residents have access to quality healthcare services. There are a variety of dining options including Vietnamese cuisine, burgers, Mediterranean dishes, and more. Places of worship are also nearby for spiritual fulfillment. Pharmacies and physicians' offices are easily accessible for any medical needs. Beautiful parks provide opportunities for leisurely walks or picnics. Additionally, cafes and theaters offer social outings and entertainment options. Public transportation is readily available for convenient travel around the city. Overall, this area provides a well-rounded living environment with amenities that cater to seniors' needs and interests.

Hospitals

• Loma Linda Ambulatory Care Center (0.3 miles)
• Mountain View Surgery Center (0.5 miles)
• Jerry L Pettis Memorial (0.8 miles)
• San Bernardino Medical Group (5.4 miles)
• Vantage Oncology (5.7 miles)

Restaurants

• A Dong Vietnamese Cuisine (0.3 miles)
• Escape Craft Brewery (1.3 miles)
• In-N-Out Burger (1.3 miles)
• Thai House Restaurant (1.4 miles)
• BJ's Restaurant & Brewhouse (1.4 miles)
• Najwa's Mediterranean Cuisine (1.4 miles)
• Poke Bar (1.6 miles)

Places of Worship

• Crosswalk Church (0.4 miles)
• National Association of Seventh Day Adventist Dentists (1.5 miles)
• Packinghouse Church (2 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (4.3 miles)
• The River Christian Reformed Church (4.3 miles)
• Azure Hills Seventh-Day Adventist Church (4.4 miles)
• Trinity Church (5.3 miles)

Pharmacies

• Mountain View Pharmaceuticals (0.7 miles)
• Rite Aid (0.7 miles)
• Caremark Rx (0.8 miles)
• Walmart Pharmacy (0.8 miles)
• Ascend Pharmaceuticals (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (3 miles)

Physicians

• Loma Linda University Family Medical Group (0.9 miles)
• California Orbital Consultants (1.1 miles)
• Loma Linda University Heart & Surgical Hospital (1.3 miles)
• Loma Linda University Physician Referral (1.5 miles)
• Loma Linda University Children's Hospital (1.5 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (1.5 miles)
• Merkel, Clifford Dr - Merkel Clifford MD FAAOS (1.5 miles)

Parks

• Leonard Bailey Park (1.2 miles)
• Brookside Park (2 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2 miles)
• Stell Coffee & Tea Company (2 miles)
• Starbucks (3.3 miles)
• The Coffee Bean and Tea Leaf (3.3 miles)
• Starbucks (3.8 miles)
• Panera Bread (4 miles)

Theaters

• Mountain Grove 16 (2.2 miles)
• Studio Movie Grill (3.2 miles)
• Regal San Bernardino & RPX (4.6 miles)

Transportation

• San Bernardino Transit Center (4.3 miles)
• The Colton Diamonds (5 miles)