Amapolis Home Care

Pros

• The rehabilitation team is awesome.
• Gio and Jonathan make the therapy sessions splendid.
• Physical therapy is outstanding.
• Laurie provides attentive and compassionate care.
• Ashley the CNA is very helpful.
• Edna the head nurse is helpful and kind.
• The speech therapy team is awesome and a highlight.
• Adriana, the activities director, is a godsend and creates a home-like atmosphere.
• The nursing staff are kind, professional, and attentive.
• Every staff member gives 110% care; top-of-the-line rehabilitation and resources.

Cons

• The CNAs and other patient-care staff were overworked, often causing patients to wait over 30 minutes for a response after pushing the call button.
• The onsite social worker was awful, rarely returned calls, and was difficult to meet with.
• Medi-Cal paperwork was not submitted correctly or on time, causing significant delays.
• Discharge was disorganized, with families getting the run-around and conflicting information.
• A few CNAs were verbally abusive, and complaints did not lead to appropriate care reassignment.
• Ombudsman visits were scheduled in a way that conveniently favored the facility.
• The transition from hospital to the facility was less than stellar.
• The care could be horrible at times: medications not given on time and emergency call button responses could be up to 30 minutes.

Review

The collection of comments about Linda Valley Health Care Center paints a broad, multidimensional picture. Across many notes, resident and family voices converge on a core strength: the rehabilitation team and the clinicians who guide recovery. From enthusiastic praise for the rehab department to appreciation for nurses, aides, and therapists, there is a strong sense that when things click, the care is attentive, capable, and genuinely compassionate. Several residents highlight specific therapists and staff members who stood out in their recovery journey, describing the PT team - especially Gio and Jonathan - as excellent, encouraging, and instrumental in building strength and stamina after major surgeries. The same warmth appears in nursing and supportive staff, with LVN Laurie, CNA Ashley, Edna the head nurse, and Adriana the activities director frequently singled out for going above and beyond. The environment is often described as homey and kind, with many residents appreciating small acts of care, from thoughtful conversations to special events and meals.

In many accounts, therapy emerges as a high point. The Physical Therapy team is consistently praised for pushing patients gently yet effectively, helping them regain independence and improve daily function. The Speech Therapy team is also highlighted as a standout, contributing positively to the recovery arc. Beyond the gym and treatment rooms, people speak of a holistic sense of support: a transportation driver who ensures timely and careful travel to appointments, and housekeeping and nursing staff who maintain a standard of professionalism and attentiveness. A recurring thread is the way certain staff members - whether in respiratory care, activities programming, or daily nursing duties - create moments of comfort and dignity that make the rehab journey feel more doable, even in challenging times.

Yet the reviews do not overlook areas where the experience falls short or becomes uneven. Several comments point to systemic strains that can dampen the otherwise hopeful narrative: CNAs and other frontline staff who feel overworked, leading to longer response times and occasionally inconsistent attention. One family notes that relatives often waited over 30 minutes for a response after pushing a call button, signaling potential reliability issues in timely care. There is also mention of disorganization around discharge planning and communication gaps among staff and management. In one case, the social worker reportedly rarely returned calls and was difficult to meet with, and attempts to pursue an Ombudsman visit were described as conveniently scheduled by the facility rather than arranged independently. These details underscore how coordination and communication gaps can undermine a patient's experience, even when individual caregivers are capable and compassionate.

The environment also includes more troubling threads: a few critiques describe verbal abuse by some CNAs and a sense that care delivery can vary depending on which staff member is on shift. There are strong concerns about being overworked and underpaid, and about management's ability to respond consistently to problems. There are even specific allegations of neglect - such as a patient sitting in urine for an extended period, late medication administration, and delayed emergency responses - that starkly contrast with the positive, caring stories. Respondents are not shy about naming the tension between a facility that can feel like a warm, professional home and moments when organizational issues and staffing pressures impede the high-quality care many staff members otherwise deliver.

Nonetheless, several reviews emphasize remarkable moments of excellence that reinforce trust and loyalty. The facility is described as having top-tier rehabilitation resources and a team that, when functioning well, can meet and even exceed expectations. The sense of community and personalized care comes through in stories about Mother's Day celebrations, homey soups, and activities led by Adriana that make patients feel considered and valued. A veteran shared that the staff - from housekeeping to therapy to nursing - has been professional and caring, and one patient expressed deep gratitude for the overall experience, saying Linda Valley will always feel like a home away from home.

Taken together, the accounts reflect a nuanced reality: Linda Valley Health Care Center can be a place of outstanding, life-changing rehab and supportive, compassionate care, where many residents flourish under the guidance of dedicated therapists, nurses, and activity coordinators. At the same time, the same stories acknowledge real challenges - staffing pressures, communication gaps, and occasional lapses in follow-through - that can significantly affect the patient and family experience. The strongest takeaway is that the center has many pillars of strength, particularly in therapy and direct care, but there is a clear opportunity to address organizational bottlenecks, improve responsiveness, and ensure consistency in discharge planning and medical administration. For families weighing care options, the messages suggest a facility that has much to offer when staff are fully supported and coordinated, and where individual moments of kindness and professional excellence can make a meaningful difference in recovery and daily living.

Located in the heart of Loma Linda, California, this area offers a convenient and vibrant community for senior living. With several hospitals and medical facilities in close proximity, residents have access to quality healthcare services. There are a variety of dining options including Vietnamese cuisine, burgers, Mediterranean dishes, and more. Places of worship are also nearby for spiritual fulfillment. Pharmacies and physicians' offices are easily accessible for any medical needs. Beautiful parks provide opportunities for leisurely walks or picnics. Additionally, cafes and theaters offer social outings and entertainment options. Public transportation is readily available for convenient travel around the city. Overall, this area provides a well-rounded living environment with amenities that cater to seniors' needs and interests.

Hospitals

• Loma Linda Ambulatory Care Center (0.3 miles)
• Mountain View Surgery Center (0.5 miles)
• Jerry L Pettis Memorial (0.8 miles)
• San Bernardino Medical Group (5.4 miles)
• Vantage Oncology (5.7 miles)

Restaurants

• A Dong Vietnamese Cuisine (0.3 miles)
• Escape Craft Brewery (1.3 miles)
• In-N-Out Burger (1.3 miles)
• Thai House Restaurant (1.4 miles)
• BJ's Restaurant & Brewhouse (1.4 miles)
• Najwa's Mediterranean Cuisine (1.4 miles)
• Poke Bar (1.6 miles)

Places of Worship

• Crosswalk Church (0.4 miles)
• National Association of Seventh Day Adventist Dentists (1.5 miles)
• Packinghouse Church (2 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (4.3 miles)
• The River Christian Reformed Church (4.3 miles)
• Azure Hills Seventh-Day Adventist Church (4.4 miles)
• Trinity Church (5.3 miles)

Pharmacies

• Mountain View Pharmaceuticals (0.7 miles)
• Rite Aid (0.7 miles)
• Caremark Rx (0.8 miles)
• Walmart Pharmacy (0.8 miles)
• Ascend Pharmaceuticals (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (3 miles)

Physicians

• Loma Linda University Family Medical Group (0.9 miles)
• California Orbital Consultants (1.1 miles)
• Loma Linda University Heart & Surgical Hospital (1.3 miles)
• Loma Linda University Physician Referral (1.5 miles)
• Loma Linda University Children's Hospital (1.5 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (1.5 miles)
• Merkel, Clifford Dr - Merkel Clifford MD FAAOS (1.5 miles)

Parks

• Leonard Bailey Park (1.2 miles)
• Brookside Park (2 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2 miles)
• Stell Coffee & Tea Company (2 miles)
• Starbucks (3.3 miles)
• The Coffee Bean and Tea Leaf (3.3 miles)
• Starbucks (3.8 miles)
• Panera Bread (4 miles)

Theaters

• Mountain Grove 16 (2.2 miles)
• Studio Movie Grill (3.2 miles)
• Regal San Bernardino & RPX (4.6 miles)

Transportation

• San Bernardino Transit Center (4.3 miles)
• The Colton Diamonds (5 miles)