A Great Home Care

Pros

• The Comfort Keepers staff is amazing to work with and promptly addresses any concerns.
• Ms. Quanda goes above and beyond to help and keeps in touch with clients, showing patience.
• Ms. Nancy shines in her role as an elderly aide and consistently performs at a high level.
• Victoria, Angie, and Juliet, along with the staff, are amazing and highly recommended.
• The administrative team and assistants are professional, punctual, and caring.
• Jessica and Caitlin are wonderful caregivers who respect privacy and provide thoughtful assistance.
• The caregivers are kind, conscientious, and compassionate, and highly recommended.
• Caitlyn's care consistently uplifts her client, eases anxiety, and keeps spirits high.
• JoAnna and Brittnay are exceptional caregivers providing reliable, high-quality support.

Cons

• The reviewer described Comfort Keepers as the worst company ever, stating it was not professional and left them very disappointed.
• The reviewer claimed the service was not safe, expressing concerns about safety.

Review

Across the communities served by Comfort Keepers in California City and surrounding areas, families consistently share stories of compassionate, reliable in-home care that brings safety, dignity, and real peace of mind. From the first contact through ongoing visits, the caregivers and the administrative team are described as responsive, respectful, and genuinely invested in keeping loved ones comfortable at home. In one instance, a neighbor notes that Comfort Keepers stepped in for two elderly neighbors who were "falling on some hard times," and says, "their staff has been pretty amazing, and if there is an issue it is taken care of." The recurring sentiment is that this company shows up not just as caregivers, but as partners in keeping seniors safe and connected to their familiar routines.

Two caregivers stand out across multiple accounts for their exceptional service and personal touch. Ms. Quanda is described as someone who "goes above and beyond to help" and maintains steady communication with the family, which is especially meaningful for working caregivers who cannot be at every visit. The reviewer emphasizes that Quanda is "very attentive and patient to my people," a combination that makes a tangible difference in daily life when maneuvering medical tasks, appointments, and household needs. Another caregiver who earns repeated praise is Ms. Nancy, who "shines bright in her job." The stories about Nancy are vivid: she not only assisted with routine care but also handled intimate tasks with respect, such as helping a man out of bed, getting him into his chair, and even shaving him. The appreciation here goes beyond competence; it's about dignity, warmth, and that extra effort that makes the day safer and more comfortable.

Beyond individual caregivers, the reviewers repeatedly highlight the reliability and kindness of the Comfort Keepers team as a whole. Families describe interacting with administrative staff and assistants/nurses who are "professional, punctual, and caring," with a responsiveness that makes scheduling changes and urgent needs manageable. One family notes that the staff is "a phone call away" whenever they need support, a reassurance that many caregivers rely on when coordinating medical appointments, transportation, or adjustments to care plans. Several families credit Comfort Keepers with keeping their loved ones healthy and engaged, especially during challenging times, including the period surrounding the pandemic when safety and prevention were paramount.

Specific client stories illustrate how Comfort Keepers weaves practical support with emotional connection. Jessica and Caitlin are praised for respecting a mom's privacy and giving her space while still providing help when needed. The caregivers are described as "kind, conscientious and compassionate," and the appreciation is underscored with direct thanks: "Thank you, Jessica and Caitlin." An update about Caitlyn strengthens this sentiment: she has been with a father for about eight months, and the family notes that she "genuinely cares about his well-being," reduces his family's anxiety by handling daily tasks and conversations, keeps his spirits up, and even assists with blood sugar checks and grocery planning as the family navigates diabetes management.

The impact of attentive care often extends beyond daily tasks to significant life events. In one account, Victoria and Caitlyn are credited with supporting a dad who survived a heart attack and stroke and was preparing for a hip replacement, with Caitlyn helping keep him mobile and engaged. Her involvement includes practical health tasks like blood sugar monitoring and grocery planning as the family adapts to new dietary needs. In another instance, after a wife's accident left the caregiver overwhelmed, Comfort Keepers provided a plan that allowed the husband to receive consistent support - initially seven days a week, then tapering to twice weekly - while two caregivers, JoAnna and Brittnay, stayed with them throughout the period, earning praise for their exceptional care.

Caregivers like Shirone (often spelled Shirone or Sharone in the reviews) are singled out for their ability to motivate and quietly uplift family members. One reviewer describes Shirone as wonderful, with a kind, knowledgeable, and gentle approach that helps an elderly loved one with stage 7 Alzheimer's. Another family shares how Shirone helped their husband regain motivation through exercise and daily routines, describing her as bubbly and positive. Outreach stories about Shirone extend to relatives who have benefited from her support during recovery from injuries, where she remains a steady source of encouragement and practical help.

Several families mention long-term relationships with Comfort Keepers, highlighting how a consistent caregiver team becomes a source of joy for loved ones. In Lancaster and surrounding areas, caregivers like Kim are celebrated for personal touches - such as sharing chess as a favorite activity with a father who enjoys the game - and for office staff who accommodate scheduling and special requests. Kathy appears repeatedly as a standout ally, described as a life saver who goes "beyond to make my life easier," with families praising her reliability, hard work, and dedication to getting loved ones to appointments and handling details like vaccine scheduling and accessibility for hearing-impaired loved ones.

The breadth of positive experiences is complemented by explicit praise for the office team's responsiveness, especially during the pandemic, when keeping both employees and clients healthy and connected became a central priority. A testimonial notes that Comfort Keepers has been proactive about health and safety to prevent isolation, an important value for families seeking to protect vulnerable loved ones while maintaining independence at home. In contrast to the overwhelmingly positive feedback, one reviewer wrote "Worst company ever. Not professional at all. Very disappointed!" and another used the emphatic "NOT SAFE !!!" These outliers stand in stark contrast to the many stories of care, reliability, and compassion.

Despite the occasional negative sentiment, the overall impression left by these testimonials is that Comfort Keepers serves as a trusted partner for families facing the realities of aging, illness, and mobility challenges. The caregivers are described as skilled, compassionate professionals who treat clients with dignity, respect, and genuine affection. Office staff are depicted as responsive and supportive, helping families navigate schedules, transportation, and medical needs with a calm, solutions-oriented approach. For many families in California City and Lancaster, the experience is a steady source of reassurance - a sense that their loved ones are not alone, that they are safe, and that they can continue living at home with comfort and joy.

This part of Lancaster, California offers convenient access to a variety of amenities essential for senior living. With multiple restaurants like McDonald's, Denny's, and Scramblez Cafe within close proximity, residents have plenty of dining options to choose from. Additionally, pharmacies such as Walgreens and CVS Pharmacy are readily available for medication needs. The area also boasts quality healthcare facilities including Kaiser Permanente Hospital and various physicians' offices like All Family Dental Care and Hearusa. For leisure, residents can enjoy parks like Forrest E. Hull Park and Arnie Quinones Memorial Park, as well as nearby attractions such as the Antelope Valley California Poppy Reserve. Overall, this neighborhood provides a blend of practical resources and recreational opportunities suitable for seniors looking to settle in a vibrant community in Lancaster.

Restaurants

• McDonald's (0.4 miles)
• Scramblez Cafe (0.7 miles)
• Del Taco (0.8 miles)
• Wienerschnitzel (1.1 miles)
• Denny's (1.7 miles)
• Karen's Kitchen 4 (1.8 miles)
• Silver Spur (2 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.7 miles)
• Quartz Hill Pharmacy (1.7 miles)
• Kaiser Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• Kaiser Lancaster (2.5 miles)
• Walgreens (2.6 miles)

Physicians

• All Family Dental Care (0.6 miles)
• Hearusa (1.6 miles)
• Quartz Hill Walk In Medical Gr (1.7 miles)
• AV Cardiology (1.8 miles)
• Soha W Kolta M.D. | Kaiser Permanente (2.1 miles)
• Advanced Imaging Ctr (2.2 miles)
• Dr. Susan Chao Kim Optometry Provider of Eyexam of CA (2.3 miles)

Parks

• Forrest E. Hull Park (1 miles)
• Antelope Valley California Poppy Reserve (2.6 miles)
• Arnie Quinones Memorial Park (2.8 miles)

Hospitals

• San Marino In The Desert (1.4 miles)
• Kaiser Pharmacy (2.1 miles)
• Kaiser Permanente Hospital (2.5 miles)
• A V Medical Office Building (2.6 miles)
• Antelope Valley Hospital Auxiliary (2.6 miles)
• Palmdale Regional Me (2.8 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (2.6 miles)
• Dutch Bros Coffee (3.2 miles)
• Starbucks (3.4 miles)

Places of Worship

• Grace Chapel (3 miles)