Genesis Group Homes

Pros

• Fresno Guest Homes is professional without being stiff or cold, and genuinely cares for families.
• They care and work with families to ease the emotions of obtaining care.
• Moving a loved one from a larger facility to Fresno Guest Homes is described as a huge game changer.
• The level of care is unlike any other, and residents are treated like family with regular updates.
• Angela at Fresno Guest Homes is highly recommended for care.
• The food, the home, and the staff are all great.
• The home is clean and relaxing; caregivers are friendly and loving.
• The homes are in nice residential neighborhoods with lovely, caring staff.
• They provide homemade nutritious meals and attentive care.

Cons

• There were reported instances of mistreatment, including a caregiver raising a hand at a resident and another resident noting they were held up against a wall during a confrontation.
• The owners allegedly refused to acknowledge the mistreatment and moved the reviewer out.
• The reviewer asserted that the facility allows mistreatment and defends it.
• The male co-owner was described as yelling at the reviewer, not respectful, and not professional.
• It was claimed that the female owner suggested the positive portrayal was "a show" until the resident moved in.

Review

Tucked into peaceful, residential neighborhoods of Fresno, Fresno Guest Homes emerges in many families' stories as a small, home-like alternative to larger, impersonal assisted living facilities. The tone across numerous accounts is consistently warm and anchored in what residents - both current and former - describe as genuine care and a strong sense of family involvement. Families speak of a deliberate, hands-on approach where the focus is not just on medical needs but on emotional well-being, daily routines, and the feeling of belonging in a welcoming environment.

A common thread in the most emphatic endorsements is the transition from a much larger setting to Fresno Guest Homes, which is described as a true game changer. One family notes going from being "1 of 24 other residents" to "1 of 6," which translated into more individualized attention, fewer impersonally shared spaces, and a calmer, more intimate atmosphere. The praise extends beyond staff competence to the everyday lived experience - the food, the house itself, and the sense that this is a place where the care team works with the family to ease the emotional strain that accompanies aging loved ones. The administrator, Angela, is repeatedly highlighted for her leadership, responsiveness, and willingness to collaborate with families to coordinate care, scheduling, and updates.

Several reviews center on exceptionally positive experiences with particular residents, illustrating the human side of Fresno Guest Homes. A grandmother who lived to 103 is described as receiving a level of care "unlike any other," with staff treating her like a member of the family and regularly updating the family on her needs, especially in her final days. Another account describes a father who lived at Fresno Guest Homes for almost two years until his passing; the family stresses that Angela, the administration, and the caregiving staff were "amazing, helpful, kind, hard working and caring." They praise the accessibility of the administrative team, noting that calls and concerns were consistently met with a prompt response, and that the home felt clean, relaxing, and conducive to his well-being. The family highlights the importance of the home's ability to coordinate with doctors and, when necessary, hospice care, underscoring that these services could be arranged smoothly even when distance posed logistical challenges.

Several stories emphasize the sense of partnership between the home and the families. In one testimonial, moving a loved one to Fresno Guest Homes was described as head and shoulders above a prior facility, with the transition itself being handled with care and support. The reviewers laud homemade, nutritious meals, a caring and invested staff that remembers residents by name, and a culture of familiarity - staff who would answer calls and greet families as if the resident were their own family member. The caregivers are described as both loving and attentive to daily routines, with mention of one-on-one care, personalized attention, and a stable team that continues to support a resident year after year. Families also praise practical details such as on-site doctors, nurses, transportation, and administrative responsiveness, which provide a sense of continuity and ease for families navigating complex care needs.

The narrative also captures the deep, personal bonds formed between residents and caregivers. Reviewers recount small but meaningful acts - braiding hair, engaging in art projects, sharing meals, and simply ensuring that the resident feels seen and valued. The homes are described as being in pleasant, well-kept residential neighborhoods, which contributes to the overall sense of normalcy and dignity in elder life. When care extended to transitions to hospice or other end-of-life arrangements, families report that Fresno Guest Homes worked closely with them to manage those changes with empathy, professionalism, and practical support. In short, the stories suggest that for many families, Fresno Guest Homes is not just a place to live - it is a community that honors the elder's personhood.

Amid the many glowing testimonials, there is one account that stands apart for its sharper critique. This review presents a tense experience involving a conflict between a family and the home's leadership, describing allegations of mistreatment and improper handling of a difficult situation. According to this account, there was a confrontation involving a main caregiver and the mother, with the reviewer alleging that a resident was held up against a wall during an incident and that the owners did not acknowledge the seriousness of the event, instead moving to remove the family from the home. The reviewer describes the female owner as helpful with paperwork and otherwise composed, while characterizing the male co-owner as disrespectful and accusatory in their first meeting. The reviewer emphasizes that, regardless of the varied personalities, treatment remains central to elder care and argues that the job should be about caring for elders rather than pushing families away. This narrative acknowledges that there are different experiences within the same operation and that the emotional and ethical dimensions of care inevitably shape outcomes. The reviewer also notes a contradictory turn in their experience, mentioning that their aunt did eventually show improvement after moving to Fresno Guest Homes, and that they would still recommend the home to others while urging prospective families to consider references and direct observations carefully.

Taken together, the collection of experiences paints Fresno Guest Homes as a place with a strong and largely positive reputation for compassionate, family-centered care in a small, residential setting. Families consistently describe a supportive, hands-on administration - particularly Angela and her team - paired with caregivers who treat residents with warmth, respect, and individualized attention. The homes' ability to coordinate medical care, including on-call physicians and hospice when appropriate, along with home-cooked meals and a home-like atmosphere, creators a sense of dignity and comfort for residents and reassurance for families. While there are legitimate concerns raised by at least one reviewer about management and communication during a difficult incident, the broader pattern of feedback emphasizes a commitment to person-centered care, open lines of communication, and a focus on keeping families informed and involved. For any family considering elder care in this Fresno area, these stories suggest that a visit to Fresno Guest Homes - talking with Angela, meeting the caregivers, and observing how staff interact with residents - would provide a clear sense of whether this home aligns with their loved one's needs and their own expectations for care.

Physicians

• Belltone (0.1 miles)
• Shebelut Richard C MD - Omni Womens Health Medical Group (0.1 miles)
• Center For Bone and Joint Surgery (0.1 miles)
• Saint Agnes Wound, Ostomy and Hyperbaric Center (0.1 miles)
• California Rheumatology & Wellness (0.1 miles)
• Central Valley Pain Management (0.2 miles)
• Peters and Kroeker, Obstetrics and Gynecology (0.3 miles)

Hospitals

• Sante Health Systems (0.5 miles)
• Saint Agnes Medical Center (1.2 miles)
• Kaiser Permanante (2 miles)
• Childrens Hospital Central California (2.2 miles)

Pharmacies

• Cedar Pharmacy & Medical Supplies (0.6 miles)
• Immediate Care Pharmacy (0.6 miles)
• CVS Pharmacy (1.2 miles)
• Save Mart Supermarkets (1.2 miles)
• Save Mart Supermarkets (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)

Restaurants

• Farmer Boys (1 miles)
• Antonio's Mex-Express (1.1 miles)
• McDonald's (1.3 miles)
• McDonald's (1.7 miles)
• Rally's (1.8 miles)
• Ark Mediterranean Grill (2 miles)
• Taco Bell (2 miles)

Parks

• Railroad Park (1.5 miles)
• Woodward Park (1.8 miles)
• Cottonwood Park & Dog Run (2.4 miles)

Places of Worship

• St Paul Newman Center (1.8 miles)
• New Harvest Church (1.9 miles)

Theaters

• Maya Cinemas Fresno 16 (2 miles)
• Regal Edwards Fresno Screenx, 4Dx & Imax (2.4 miles)

Cafes

• Collect Coffee Bar (2 miles)
• J Pot Mini Hot Pot & Bar (2.4 miles)
• The Coffee Bean and Tea Leaf (2.5 miles)
• Kuppa Joy Coffee House (2.7 miles)