Auspice In Home Care & Transport in Fresno, CA

Pros

• The staff at Auspice is very attentive and consistently accommodates transportation needs.
• Tish and her team are amazing.
• Auspice provides great value transportation for appointments and physical therapy.
• Auspice is the absolute best transport company, and Tish is amazing at scheduling rides.
• The transport drivers, Gustavo and Richard, are awesome and take great care of clients.
• They take great care of clients and are flexible if pickups change.
• They are lifesavers for many families.
• They are terrific people who go the extra mile.
• They are professional, on time, thoughtful, and truly value their clients.
• The staff are on time and prompt, with clear upfront information and no surprises.
• The transport team was professional and handled moves smoothly.
• The agency has been wonderful about scheduling and communication.
• They provide reliable care and safety for clients.

Cons

• The company was unprofessional and left the patient over three hours after the appointment.
• They never answer the phone and are hard to reach, leading to missed rides.
• The vehicle was dirty and unsanitary.
• They are late and unreliable, with multiple no-shows in a week.
• They sometimes leave elderly or disabled clients stranded and do not respond to calls.
• Office hours are inconsistent; staff are rarely in the office and calls go unanswered.
• Clerical staff are lazy and aggressive, and the ownership is unprofessional.
• They are described as the worst transportation company and should be avoided.
• They should be sued for mistreatment of the elderly and disabled.

Review

Auspice In Home Care & Transport in Fresno is best suited for families that want a relationship-driven, at-home support partner focused on coordinating medical transportation and accompanying care. This is not a traditional assisted living facility; it is a service-oriented operation that can secure rides, arrange caregivers, and move loved ones to appointments with a level of personal attention that can feel like a lifeline when schedules are tight. The strongest case for Auspice sits with those who need flexible, often last-minute transportation, wheelchair assistance, and a caregiver presence during or around medical visits. When the goal is to keep a loved one at home while ensuring dependable, on-the-spot coordination for rides and basic in-home tasks, Auspice delivers a notably human touch, especially when a trusted staff member such as Tish is involved.

Yet the picture is far from uniform, and there are clear reasons to consider alternatives. Families that require unwavering reliability, consistent scheduling, and prompt, responsive communication will want to scrutinize Auspice closely. The reviews show repeated failures to answer calls, long or unpredictable wait times, and several no-shows that place vulnerable loved ones in precarious situations. Administrative responsiveness, weekend coverage, and the ability to maintain a stable roster of caregivers emerge as recurring gaps. For those who need a tightly managed, 24/7 scheduled operation with guaranteed back-up plans and a fully staffed front office, a traditional assisted living community or a more heavily regulated home-health agency may offer a more predictable experience.

The strongest pros, attentive staff, a demonstrated willingness to accommodate transportation needs, and caregivers who can function as reliable extensions of the family, sometimes offset legitimate risks, but only when expectations are bounded by solid processes. Positive voices repeatedly highlight Tish and her team as capable, compassionate, and flexible, with drivers like Gustavo and Richard praised for being on time, patient, and considerate. The value of dependable, on-time medical transport and the perception of genuine care can be transformative for families navigating complex medical appointments and mobility limitations. In scenarios where a loved one simply needs a ride, a few well-coordinated trips and a friendly driver can feel like a major win and justify continued use.

However, the cons frequently undercut those gains. The most destabilizing issues are reliability and communication: chronic phone challenges, unanswered messages, and reports of long hold times or no-shows that leave families scrambling. Vehicle cleanliness and maintenance show up in some reviews as concerns, and the lack of consistent office presence, long hours where the door is reportedly closed or staff are unreachable, creates real uncertainty for caregivers counting on timely pickups and return trips. When a patient is in pain or needs to return home after a medical visit, delays and poor communications are not merely inconveniences; they are safety and comfort risks. In short, the positives can be substantial, but the frequency and severity of the reliability gaps mean the cons often overshadow them.

From a decision-making standpoint,Ausipce makes the most sense for families who can tolerate occasional disruptions in exchange for highly personalized attention and the potential for an exceptionally caring driver-team. It is a viable option when the priority is keeping care at home, coordinating rides around medical routines, and maintaining a traveler-friendly pace that respects a loved one’s dignity. For memory-care or complex care situations, the evidence suggests mixed outcomes: some residents benefit from the caregiver presence and the flexibility to adapt when plans shift, while others experience scheduling collapse and inconsistent caregiver fit. The real determinant is whether the family can demand and enforce a dependable service level, and whether they can backstop the operation with clear written expectations and contingency plans.

If weighing Auspice against alternatives, the prudent approach is to interrogate reliability before commitment. Ask for written policies on no-shows, late pickups, and back-up transportation; insist on a dedicated dispatcher with real-time updates; confirm weekend coverage and the process for caregiver changes; and request direct references from both families and facilities who have used the service for comparable needs. Investigate vehicle cleanliness, driver training, and any licensing or regulatory requirements tied to medical transport in the region. If the operation will be used in conjunction with Cal Viva or similar contracting arrangements, demand explicit service-level guarantees and an escalation path for missed pickups. In short,Ausipce can be a lean, empathetic partner when the system is tight and expectations are documented; otherwise, consider more structured options.

Ultimately, Auspice In Home Care & Transport stands as a practical, candid choice for Fresno families who prize personal attention, flexible transportation, and a caregiver network they can grow to trust. The caveat is clear: reliability and consistent communication must be solidified through disciplined processes, transparent scheduling, and dependable front-office support. For households seeking the calm certainty of an institutionally backed, highly predictable setting, alternatives, especially traditional assisted living communities or regulated home-care agencies with stronger guarantees, are worth a hard look. When the goal is to keep a loved one comfortable at home with a trusted, personable team, Auspice can excel, provided that the use is tightly managed and the family is prepared to monitor and enforce performance every step of the way.

Places of Worship

• St Paul Newman Center (0.6 miles)
• St Anthony of Padua (2.4 miles)
• First Church Of God (2.6 miles)
• New Harvest Church (2.7 miles)

Restaurants

• Rally's (0.9 miles)
• Taco Bell (0.9 miles)
• The Old Spaghetti Factory (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.5 miles)
• Dog House Grill (1.5 miles)
• The Cheesecake Factory (1.6 miles)

Pharmacies

• Cedar Pharmacy & Medical Supplies (0.9 miles)
• Walgreens (0.9 miles)
• Immediate Care Pharmacy (1.1 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Pharmatron (1.8 miles)
• CVS Pharmacy (1.8 miles)

Physicians

• Fresno Headache & Balance Center (0.9 miles)
• Neuro Pain Medical Center (1 miles)
• Sami Issa (1 miles)
• EYE-Q Vision Care - Fresno (1.1 miles)
• Central Valley Pain Management (1.1 miles)
• Saint Agnes Wound, Ostomy and Hyperbaric Center (1.1 miles)
• Center For Bone and Joint Surgery (1.1 miles)

Hospitals

• Saint Agnes Medical Center (1 miles)
• Childrens Hospital Central California (1.4 miles)
• Sante Health Systems (1.5 miles)
• Kaiser Permanante (1.9 miles)

Theaters

• Maya Cinemas Fresno 16 (1.4 miles)
• Regal Edwards Fresno Screenx, 4Dx & Imax (2.5 miles)

Cafes

• Collect Coffee Bar (1.5 miles)
• J Pot Mini Hot Pot & Bar (2.5 miles)
• The Coffee Bean and Tea Leaf (2.8 miles)

Parks

• Woodward Park (2.2 miles)
• Railroad Park (2.5 miles)