Auspice In Home Care & Transport

Pros

• The agency has been wonderful in getting back to the client and has never had to reschedule an appointment.
• The staff are on time, prompt, and provide good care for the client's wife.
• People are showing up and the service seems to be working out for the client's family.
• The transport service provided by the agency was great, and the owner is liked by the client.
• The woman caregiver offered to help with housework, which was appreciated by the client.
• The agency's services are liked and accepted by the client, including VA and medical coverage.

Cons

• The agency was not willing to provide the same caretaker my mom loved for the whole week.
• The second caregiver didn't show up twice, resulting in the customer having to take off work to bring their mom to doctor's appointments.
• The agency had poor communication and did not return phone calls.
• The office staff of the agency needs improvement and was not good at responding to emails.
• There were a bunch of no-shows and the service was unreliable.
• The scheduling and invoicing were still unresolved.
• Some caregivers sent by the agency were inexperienced or not the right fit for the client's needs.
• The agency had trouble with schedules, especially on weekends and afternoons.
• There were communication breakdowns with the office staff of the agency.

Review

In seeking a caregiver agency for their mother, one individual had mixed experiences. Initially, they were dissatisfied with the agency's unwillingness to provide them with the same caretaker for the entire week. Despite their mother's preference for this caregiver, they were told that another long-term client required her services. This resulted in two different caregivers being assigned to their mother, and complications arose when the second caregiver failed to show up on two occasions. As a result, the individual had to take time off work to accompany their mother to doctor's appointments. Their attempts to contact the agency regarding these issues went unanswered, leading them to conclude that communication with the agency was subpar. Consequently, they decided to keep their file open with the agency but only utilize their services on an as-needed basis.

Another reviewer mentioned that they initially faced challenges finding a caregiver who could make their mother feel comfortable and secure. However, after communicating via email with a representative named Tish, they were able to resolve this issue. They are now on their second caregiver from the agency and have found them to be more experienced and confident. While this reviewer did not have any scheduling issues or appointment rescheduling with the agency, it seems that improvements in communication were made following their interaction with Tish.

When it comes to caring for his father, another individual expressed dissatisfaction with the service provided by this agency. Although the assigned caregiver attempted to assist with his care needs involving a urine catheter, there were instances of miscommunication regarding his hospitalization. The reviewer called multiple times requesting that no caregivers show up during his father's hospital stay; nonetheless, someone would still arrive at their home. Nevertheless, they acknowledged that overall she was a good caregiver who fulfilled her duties punctually and competently.

There is one review praising the care provided by this agency for someone's wife. The reviewer expressed satisfaction with promptness and clear communication from staff members. Additionally, they commended the staff for their cleanliness and felt confident in the care and safety provided to their wife.

Another individual mentioned that they are still in the process of sorting out scheduling and seeing an invoice. They did not provide further details regarding their experience.

One reviewer stated that, thus far, they have been satisfied with the agency's service. There have been no complaints from their family members who live nearby, suggesting that everything is running smoothly.

However, one dissatisfied customer voiced concerns about scheduling issues and unreliability experienced with this agency. They noted that certain caregivers failed to show up when scheduled, which often required them to step in as a replacement. Weekends seemed particularly problematic, as did afternoon shifts. The reviewer also mentioned instances where inexperienced workers were sent to assist them. While they had positive experiences with the transport service and found the owner likable, they believed there was room for improvement within the office staff to address communication breakdowns.

Finally, there was a brief review from an individual who used this agency primarily for respite care while they were away from home. They requested minimal assistance but appreciated when caregivers took initiative by offering to help with household tasks or assisting their husband with technology-related difficulties.

In conclusion, reviews of this caregiver agency vary greatly. While some individuals expressed satisfaction with promptness, clear communication, and capable caregivers, others had issues ranging from scheduling problems and unreliable staff to poor communication from the agency's office. It is important for potential clients to carefully consider these reviews when making a decision about engaging their services.

Places of Worship

• St Paul Newman Center (0.6 miles)
• St Anthony of Padua (2.4 miles)
• First Church Of God (2.6 miles)
• New Harvest Church (2.7 miles)

Restaurants

• Rally's (0.9 miles)
• Taco Bell (0.9 miles)
• The Old Spaghetti Factory (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.5 miles)
• Dog House Grill (1.5 miles)
• The Cheesecake Factory (1.6 miles)

Pharmacies

• Cedar Pharmacy & Medical Supplies (0.9 miles)
• Walgreens (0.9 miles)
• Immediate Care Pharmacy (1.1 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Pharmatron (1.8 miles)
• CVS Pharmacy (1.8 miles)

Physicians

• Fresno Headache & Balance Center (0.9 miles)
• Neuro Pain Medical Center (1 miles)
• Sami Issa (1 miles)
• EYE-Q Vision Care - Fresno (1.1 miles)
• Central Valley Pain Management (1.1 miles)
• Saint Agnes Wound, Ostomy and Hyperbaric Center (1.1 miles)
• Center For Bone and Joint Surgery (1.1 miles)

Hospitals

• Saint Agnes Medical Center (1 miles)
• Childrens Hospital Central California (1.4 miles)
• Sante Health Systems (1.5 miles)
• Kaiser Permanante (1.9 miles)

Theaters

• Maya Cinemas Fresno 16 (1.4 miles)
• Regal Edwards Fresno Screenx, 4Dx & Imax (2.5 miles)

Cafes

• Collect Coffee Bar (1.5 miles)
• J Pot Mini Hot Pot & Bar (2.5 miles)
• The Coffee Bean and Tea Leaf (2.8 miles)

Parks

• Woodward Park (2.2 miles)
• Railroad Park (2.5 miles)