Auspice In Home Care & Transport in Fresno, CA

Pros

• Auspice provides great value transportation for appointments and physical therapy.
• They are regarded as the best transport company and treat clients with care.
• Tish, Gustavo, and Richard are excellent, compassionate people delivering outstanding service.
• The transport drivers are awesome and provide great care.
• They are on time, sometimes earlier, and accommodate early or late pickups.
• The service is professional, friendly, and goes the extra mile.
• Clients' loved ones leave happy after rides.
• They are the first choice for medical transportation and are highly recommended.
• They provide upfront information to avoid surprises.
• They have proven to be lifesavers for patients and families.

Cons

• The transport vehicle was dirty and sanitation was not maintained.
• The company would not answer the phone, causing delays and leaving riders frustrated.
• Scheduling was unreliable and there were multiple no-shows in a week.
• They left elderly or disabled passengers stranded and did not respond to phone calls.
• The clerical staff were unhelpful and unresponsive, and communication was often poor.
• The service was unprofessional and the staff were described as rude and poorly trained.
• They kept a patient waiting for over two hours with no explanation.
• They were perceived as valuing money over customers, with customers feeling they did not matter.

Review

Auspice In Home Care & Transport is best suited for Fresno families that need compassionate, flexible medical transportation and are comfortable managing a few scheduling imperfects. The service shines when a wheelchair user needs reliable rides to appointments or physical therapy, and when a caregiver or family member can act as a dispatch ally to steer last?minute changes. It also serves well for households already working with skilled nursing facilities or home care teams that value a familiar, human approach to transport. Those who require absolute, failproof punctuality, guaranteed back?to?home timing, or a seamless, fully staffed administrative process should consider alternatives.

On the bright side, the strongest pro is the people delivering the front?line care. Drivers and coordinators like Tish, Gustavo, Richard, Eddie, and Chris frequently earn praise for patience, kindness, and a willingness to adapt. When communication goes well, requests are handled with a level of care that many families value and remember. Several reviews note fair pricing and a genuine effort to make sure a ride is a positive experience for the rider, with drivers treating passengers with respect and dignity. For families who value warmth and personal touch, this is where Auspice often delivers.

The major drawbacks orbit around reliability and administrative responsiveness. Repeated reports of late pickups, no?shows, long holds, and unanswered calls undermine trust in the system. The pattern ranges from missed return trips and hours of waiting to office hours that seem inconsistent or inaccessible, sometimes accompanied by dirty vehicles or disorganized paperwork. Some families describe situations where calls went unreturned, appointments were swapped without notification, or staff failed to manage the schedule, leaving elders and disabled riders stranded or distressed. These experiences make dependable planning difficult.

Key pros offset by the cons only in narrow, tightly controlled circumstances. If a single point of contact can be established (ideally a driver?level liaison who remains consistent week to week) and if the family can actively supervise pickups and drop?offs, the service becomes a lifeline rather than a risk. Auspice can still accommodate last?minute requests and often operates with patient, careful drivers who take the extra steps to ensure comfort. Price fairness is another practical upside when compared with other options in the region. However, the upside hinges on disciplined scheduling, proactive communication, and a willing family member to step in when the dispatch system falters.

Alternatives deserve consideration for anyone whose priorities tilt toward guaranteed reliability and robust dispatch support. If a schedule must be rock solid - home after a medical appointment, predictable weekday availability, and automatic confirmation - explore other non?emergency medical transport providers with transparent dispatch hours and 24/7 phone access. Hospitals, clinics, or in?home care agencies with dedicated transport coordinators may offer tighter accountability, fewer no?shows, and quicker problem resolution. For some families, pairing Auspice with a backup plan (a family member or nearby caregiver ready to fill gaps) is a prudent approach rather than relying on the service as the sole transportation solution.

In the end, Auspice is a practical partnership for families who can tolerate occasional operational hiccups in exchange for genuine warmth, compassionate care, and flexible, affordable rides. It is less suitable for households where any unpredictability can jeopardize health appointments or safety, or where prompt return home is non-negotiable. To maximize success, insist on a dedicated dispatcher, clarify hours and response times, request a preferred driver when possible, and pilot a short series of rides before committing long?term. When used with clear expectations and a built?in contingency plan, Auspice can be a valuable component of a broader, person?centered care strategy.

Places of Worship

• St Paul Newman Center (0.6 miles)
• St Anthony of Padua (2.4 miles)
• First Church Of God (2.6 miles)
• New Harvest Church (2.7 miles)

Restaurants

• Rally's (0.9 miles)
• Taco Bell (0.9 miles)
• The Old Spaghetti Factory (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.5 miles)
• Dog House Grill (1.5 miles)
• The Cheesecake Factory (1.6 miles)

Pharmacies

• Cedar Pharmacy & Medical Supplies (0.9 miles)
• Walgreens (0.9 miles)
• Immediate Care Pharmacy (1.1 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Pharmatron (1.8 miles)
• CVS Pharmacy (1.8 miles)

Physicians

• Fresno Headache & Balance Center (0.9 miles)
• Neuro Pain Medical Center (1 miles)
• Sami Issa (1 miles)
• EYE-Q Vision Care - Fresno (1.1 miles)
• Central Valley Pain Management (1.1 miles)
• Saint Agnes Wound, Ostomy and Hyperbaric Center (1.1 miles)
• Center For Bone and Joint Surgery (1.1 miles)

Hospitals

• Saint Agnes Medical Center (1 miles)
• Childrens Hospital Central California (1.4 miles)
• Sante Health Systems (1.5 miles)
• Kaiser Permanante (1.9 miles)

Theaters

• Maya Cinemas Fresno 16 (1.4 miles)
• Regal Edwards Fresno Screenx, 4Dx & Imax (2.5 miles)

Cafes

• Collect Coffee Bar (1.5 miles)
• J Pot Mini Hot Pot & Bar (2.5 miles)
• The Coffee Bean and Tea Leaf (2.8 miles)

Parks

• Woodward Park (2.2 miles)
• Railroad Park (2.5 miles)