Safe Harbor Elder Care

Pros

• The care provided at Lomas Serenas is described as compassionate, loving, and attentive by families of residents.
• Many reviewers appreciate the cleanliness of the facility and the quality of meals prepared for residents.
• The owner is noted to genuinely care about the residents and shows dedication to their well-being.
• Residents are seen as comfortable in the home-like atmosphere created within the facility.
• One reviewer finds the place to be great and very homey, emphasizing that it feels like a personal setting for residents.
• Several families express gratitude for the support and care their loved ones received during their stay at Lomas Serenas.

Cons

• The owners and staff are perceived as a scam, with restricted visiting hours and unfulfilled promises.
• Residents receive inadequate meals, consisting of only half a sandwich and a cup of soup.
• Personal belongings of deceased residents are not returned to families, and items are moved to the garage after death.
• A staff member was found engaging in inappropriate behavior while on duty.
• The caregiver present during a facility tour was not a certified nursing assistant (CNA) and failed to provide availability or pricing information.
• The facility is located too close to traffic, posing safety concerns for residents.
• Rooms are small and do not allow residents to use their own furniture, leading to dissatisfaction.

Review

The reviews of Lomas Serenas present a diverse range of experiences from families and individuals associated with the facility, highlighting both commendable aspects and serious concerns regarding care and operations. It is evident that this residential care facility has garnered praise from some families, while others have expressed their deep dissatisfaction, suggesting a complex picture of the services provided.

One heartfelt review comes from a family who appreciated the compassionate care their mother received during her four-year residency at Lomas Serenas until her passing. The reviewer commended the owner and caregivers for their loving approach, emphasizing the support offered not only to the residents but also to their families during difficult times. This sentiment underscores a commitment to quality caregiving that many seek when placing their loved ones in assisted living. The family expressed gratitude for the home-like environment at Lomas Serenas, which they found essential in maintaining their mother’s dignity and comfort until her final days. Such positive testimonials convey that, for some residents, Lomas Serenas may feel like an extension of home.

Conversely, multiple reviews paint a starkly different picture, citing serious operational issues and questionable standards of care. One particularly scathing review described experiences that raised alarm bells about the treatment residents received. Claims included inadequate food portions—mentioning only half a sandwich and soup per meal—and general neglect concerning personal belongings after a resident's passing. Additionally, it was reported that staff may have exhibited unprofessional behavior during visits from families. Such allegations reflect poorly on the management's ability to maintain oversight and ensure respectful treatment of both residents and visiting family members.

Moreover, while some reviewers noted that the atmosphere seemed comfortable for residents—with clean facilities and well-prepared meals—they indicated shortcomings in activity offerings for seniors residing there. A lack of planned activities or outings could lead to feelings of isolation among these vulnerable individuals, potentially diminishing their quality of life despite other satisfying elements within the home environment. This contradiction suggests an inconsistency in service delivery that prospective residents’ families might find concerning.

Another reviewer recounted difficulties in establishing satisfactory communication with staff before moving forward with an inquiry about placement options for their grandmother; specifically noting that scheduled appointments weren’t honored by management or staff availability. This experience illustrates challenges affiliated with administrative organization within Lomas Serenas—an area critical to ensuring transparency for potential new residents looking into long-term care options.

On a more positive note, there were accounts praising the personal touch attributed to having owners who are deeply involved in running just one facility rather than multiple locations—a factor some felt lent itself to greater attentiveness towards resident needs compared to larger establishments. Reviewers mentioned how they appreciated encountering an environment where interactions between owners and residents felt genuine and caring, reflecting an ethos conducive to fostering strong relationships within this setting.

Finally, despite varying experiences shared across these reviews—ranging from heartfelt gratitude to severe criticism—it’s clear that prospective clients must weigh all feedback thoughtfully when considering Lomas Serenas as a residence option for elderly loved ones. While many mention compassion among caregivers as notably reassuring qualities indicative of care excellence, others voice valid concerns over systemic deficiencies demanding immediate attention from those responsible for its operations. Transitioning loved ones into assisted living is undoubtedly fraught with emotion; hence discerning parents or guardians deserve complete assurance regarding reliability before making such significant decisions regarding eldercare facility placements.

This part of Escondido, California offers a variety of amenities and services that may appeal to older individuals considering senior living. With multiple dining options such as McDonald's, Phil's BBQ, and Carver's Steak & Chops nearby, residents can enjoy a range of culinary experiences. Additionally, the proximity to parks like Kit Carson Park and Rancho Bernardo Community Park provides opportunities for outdoor activities and relaxation. For medical needs, there are several physicians' offices and pharmacies within a few miles, including Allergy & Asthma Med Group and Walgreens. In case of emergencies or specialized care, hospitals like Palomar Medical Center Escondido and Scripps Clinic Rancho Bernardo are easily accessible. Places of worship like Mission Hills Church and Our Lady of Mount Carmel Church offer spiritual support for residents looking to stay connected with their faith community. Overall, this area provides a convenient and well-rounded environment for senior living.

Restaurants

• McDonald's (0.2 miles)
• Orfila Vineyards (1.8 miles)
• McDonald's (2.3 miles)
• Bernardo Winery (3.1 miles)
• Phil's BBQ (3.2 miles)
• Carver's Steak & Chops (3.3 miles)
• Chick-Fil-A (3.4 miles)

Transportation

• MTS Del Lago Station (0.3 miles)
• Sabre Springs Parkway Transit Center (7.4 miles)

Parks

• Kit Carson Park (1.1 miles)
• Rancho Bernardo Community Park (1.6 miles)
• Liberty Park (3.2 miles)
• Pioneer Park (3.7 miles)
• Lucido Park (4.8 miles)
• 4S Ranch Sports Park (5.3 miles)
• Rolling Hills Park (5.5 miles)

Physicians

• Allergy & Asthma Med Group (1.4 miles)
• Anjali Sheena Parekh, MD - Sharp Rees-Stealy Rancho Bernardo (3.4 miles)
• Sarina Adhikary Sharma, MD (3.5 miles)
• Graybill Medical Group - Escondido Grand Office (3.7 miles)
• Brano Cizmar, MD (3.8 miles)
• Paul W Hinshaw DO (3.8 miles)
• Dermatology Specialists (3.8 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.9 miles)
• Good Neighbor Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)

Cafes

• Mostra Coffee 4S (4.1 miles)
• Starbucks (4.5 miles)
• Okavango Outpost (4.8 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.9 miles)
• Angelika Film Center & Cafe - Carmel Mountain (6.2 miles)

Hospitals

• Palomar Medical Center Escondido (4.5 miles)
• Pomerado Hospital (5.2 miles)
• Premiere Surgery Center (5.5 miles)
• Scripps Clinic Rancho Bernardo (5.6 miles)

Places of Worship

• Mission Hills Church (6.9 miles)
• Our Lady of Mount Carmel Church (7.5 miles)