Seasons at Laguna Ridge Apartment Homes

Pros

• The maintenance team at Seasons has been outstanding.
• The maintenance team's response time is short and respectful for the time of day and services needed.
• The maintenance department here is awesome and always on top of things.
• Ursula M., the Leasing Office Manager, is described as a wonderful manager with a congenial attitude.
• Miguel, the maintenance man, is great and consistently does a great job.
• The maintenance staff are very informative, friendly, and care about residents; Miguel and Mariybell are appreciated.
• Maintenance is quick and professional when needed.
• The complex is well maintained and very nice.
• The apartments are very spacious and have high ceilings.
• The front office manager is described with five-star praise.

Cons

• The property manager is inaccessible to residents.
• Parking is a persistent issue, with some residents occupying spaces improperly and affecting others.
• Residents feel ignored or mistreated by management.
• The groundskeeper spends more time walking his dogs than performing his duties.
• The new Assistant Community Director is rude and aggressive.
• Management has not improved over the years, and the property is not a true active senior community, more like a convalescent home.
• Rent increases are unfair and unaffordable for seniors on fixed incomes.
• Guest parking is nonexistent or severely limited, with Bilby Rd parking removed and little space elsewhere.
• The community is not safe and there is a lot of criminal activity.
• There are delays and communication issues in maintenance requests and office responses.

Review

Seasons at Laguna Ridge presents a multifaceted picture of life in a senior-focused community where maintenance and front-office staff often make the difference between a comfortable stay and ongoing frustration. Across the many comments, residents repeatedly praise the maintenance team for being timely, efficient, and consistently on top of things. The sentiment ranges from sheer appreciation for quick fixes to gratitude for a maintenance culture that keeps common areas clean and units in good repair. One resident even notes that the maintenance crew "is AWESOME," emphasizing the speed and professionalism with which issues are resolved, from routine repairs to more complex needs that require parts and coordination.

Several accounts highlight specific individuals who consistently go above and beyond. Miguel, a maintenance technician, is singled out for his reliability and skill, with several residents thanking him for upgrading and replacing lighting and for the care he puts into making spaces feel brighter and safer. Mariybell is also recognized for thoughtful, attentive service, and the maintenance team as a whole is described as responsive and personable. In one detailed account, a resident describes a Friday maintenance request for a sparking kitchen light, followed by a prompt Monday message, and a same-day replacement by Miguel after an office communication gap - an experience that illustrates both the strengths and the opportunities for improved communication within the system.

The leasing and management side has generated a strong chorus of praise in some reviews, particularly for Ursula M., the leasing office manager. A resident describes Ursula as wonderful, noting that she approaches every situation with genuine congeniality and treats others with dignity and partnership rather than a top-down, authoritative stance. This reviewer felt hopeful and grateful for the respectful, collaborative atmosphere that Ursula fosters, something they view as a hallmark of how Seasons at Laguna Ridge operates when management demonstrates care for residents as individuals. Other residents echo the sentiment that staff across the property, not just maintenance, contribute to a sense of stability and service that many buyers seek in a senior community.

But the picture is not uniformly glowing. A number of residents express concern that management is inaccessible or unresponsive to their needs. One review explicitly calls the property manager "inaccessible to the residents" and asks for clear contact information or escalation channels when issues go unaddressed. There are also comments about a groundskeeper who appears more focused on personal pursuits than on performing maintenance tasks, and complaints about parking practices that seem inequitable or confusing. In particular, residents describe parking as a persistent problem - resident parking congestion, guest parking shortages, and even changes like removing spaces on Bilby Road, which pushes guests toward limited alternatives such as Bruceville with little success in finding available spots. These concerns underline a sense that some residents feel their day-to-day frustrations are not being adequately acknowledged or resolved by management.

Parking and accessibility tie into broader critiques of how the community is managed as a living environment for seniors. Some reviews celebrate the complex as "a great place to live for independent seniors," praising quiet surroundings, high ceilings, elevators, and the calm that comes with a secure key-card access system. Others, however, argue that the community is drifting away from its active-senior identity. A reviewer complains that the new Assistant Community Director has been rude and aggressive, undermining a once-pleasant atmosphere. Combined with a perception that the complex is not truly a 55-plus community - more like a convalescent home - these voices suggest a gap between resident expectations and the current management approach to activities, vitality, and peer connections.

Financial pressures add another layer of tension. Several residents describe annual rent increases that seem steep and difficult to reconcile with fixed incomes, particularly for seniors relying on Social Security. They describe increases averaging around 10% per year, which can translate into significant, ongoing financial strain. Some attribute the increases to the AMI (area median income) calculations used in Elk Grove, arguing that the formulas benefit market-rate considerations more than seniors living on steady, limited incomes. Some residents acknowledge management's adherence to the letters of the law while maintaining their fear that such increases threaten the very concept of an "active senior community." The debate reflects a broader concern about balancing fair maintenance investment with affordability for long-term residents.

Other scattered concerns remind readers that community life is a mix of small daily frictions and larger systemic challenges. A resident notes that quick maintenance responses sometimes collide with delays in communications about non-emergency requests, underscoring the importance of reliable phone and message handling during peak times. A separate comment mentions that food donations left on a bench outside an apartment have gone unaddressed for several days, illustrating how even well-intentioned community support can falter without consistent follow-through. And beyond maintenance and parking, some residents worry about safety and criminal activity, signaling that security and neighborhood perception remain critical considerations for the complex's ongoing reputation and resident well-being.

In sum, Seasons at Laguna Ridge emerges as a place with strong, deeply appreciated maintenance support, where specific staff members - especially Miguel, Mariybell, Ursula, and others in the maintenance and leasing teams - are often celebrated for their professionalism, responsiveness, and kindness. Yet it is also a community in which residents grapple with access to management, parking challenges, shifting leadership dynamics, and significant cost pressures that threaten affordability and a sense of belonging for long-term, active seniors. The experiences compiled here highlight a real commitment to service, tempered by real-world realities that require ongoing attention, transparent communication, and a continued focus on preserving the qualities that make Seasons at Laguna Ridge feel like home while addressing the practical constraints of aging in place.

This part of Elk Grove, California offers a variety of amenities that may be appealing to seniors looking to settle in the area. The proximity to several parks such as Morse Park, Elk Grove Regional Park, and Laguna Community Park provides opportunities for outdoor activities and relaxation. There are also numerous dining options nearby, ranging from casual eateries like Chick-Fil-A and Raising Cane's Chicken Fingers to more upscale choices like Romano's Macaroni Grill. Additionally, there are several pharmacies, physicians' offices, and healthcare facilities in the vicinity, making it convenient for seniors to access medical services. With places of worship like LifePointe Christian Church and Harvest Church nearby, residents can also engage in spiritual activities within the community. Overall, this area of Elk Grove offers a well-rounded environment for seniors looking for a comfortable and convenient place to call home.

Parks

• Morse Park (1.6 miles)
• Elk Grove Regional Park (2.5 miles)
• CSD Youth Center/McConnell Playground (2.7 miles)
• Laguna Community Park (3.4 miles)
• JM Derr & Peter And Sue Okomoto Community Park (4.5 miles)
• Renfree Park (10.1 miles)
• Curtis Park (11.8 miles)

Restaurants

• West Coast Sourdough (1.9 miles)
• Journey to the Dumpling (3.1 miles)
• Romano's Macaroni Grill (3.1 miles)
• Chick-Fil-A (3.2 miles)
• Raising Cane's Chicken Fingers (3.3 miles)
• Snowfox Sushi (3.9 miles)
• Wingstop (5.5 miles)

Pharmacies

• Rite Aid (2 miles)
• Elk Grove Pharmacy (2.4 miles)
• Kaiser Permanente Promenade pharmacy (2.5 miles)
• Walmart Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Laguna Medical Pharmacy (2.8 miles)
• Valley Relief Pharmacists (2.8 miles)

Places of Worship

• LifePointe Christian Church (2.6 miles)
• Harvest Church (2.8 miles)
• New Hope Community Church Sacramento (8.2 miles)

Physicians

• Elk Grove Hearing Care (2.9 miles)
• EyeOptics Optometry Center (3 miles)
• Pramila Penta MD (3.2 miles)
• Health Care for Women Medical Group (3.4 miles)
• NVISION Eye Centers - Sacramento (5.8 miles)
• Kaiser Permanente Medical Group (6.3 miles)
• Site for Sore Eyes - Pocket (9.7 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (4.7 miles)
• Starbucks (5.7 miles)
• Starbucks (8.8 miles)
• Mel's Mocha & Ice Cream (10.9 miles)
• Starbucks (11 miles)

Hospitals

• Kaiser Permanente Hospitals (3.4 miles)
• Kaiser Permanente South Sacramento Medical Center (6.2 miles)
• Sutter Center for Psychiatry (11.7 miles)

Theaters

• Regal Delta Shores & Imax (7.2 miles)