Family Matters In-Home Care

Pros

• The caregivers are thoughtful, respectful, kind, and sensitive to the family.
• Caregivers adapt to changing needs and proactively propose care ideas.
• Oscar is warm, compassionate, and highly supportive in guiding families through care decisions.
• Family Matters puts the needs of families first and treats clients like family.
• The agency is responsive, thorough, and can arrange last-minute caregivers when needed.
• Care managers, such as James, are dedicated and hands-on, coordinating care with hospitals and therapists.
• The caregivers are consistently on time, professional, and caring.
• The agency communicates with kindness, patience, and understanding.
• The agency treats its employees well, contributing to high-quality, compassionate care.
• Families experience peace of mind knowing their loved ones are being cared for as if they were family.

Cons

• One reviewer described the company as unprofessional and warned caregivers not to apply with their Social Security information.
• That reviewer claimed the company tells applicants they're busy and uses that as the reason to not hire, while sending caregivers to hard-to-fill client assignments.

Review

Family Matters has earned a strong reputation for delivering comprehensive, around-the-clock in-home care that feels less like a service and more like a trusted extension of the family. Across multiple families and situations, clients repeatedly describe the agency as deeply responsive, highly organized, and remarkably compassionate. Caregivers such as Pedro and Sherielyn, who split the week in one case, are praised for their thoughtfulness, respect, and sensitivity to both the patient and the family. They're seen as more than caregivers; they become part of the family circle, adapting quickly as the patient's needs evolve and offering proactive ideas to support ongoing comfort and safety. The overall sentiment is that Family Matters genuinely prioritizes the well-being and dignity of the person receiving care.

A standout element across the experiences is the leadership and team coordination provided by the agency's client care managers. Oscar, in particular, is repeatedly described as exceptionally dedicated, taking considerable time to explain insurance matters, navigate the caregiving landscape, and ensure a thoughtful match between caregiver skills and the patient's needs. Clients emphasize his patience, kindness, and transparent communication, which helped normalize the stresses that accompany serious health changes. Even in cases where a client ultimately declines in-home care, families feel confident in the agency's caregivers and in Oscar's ability to guide them toward the right decision for their situation.

Several testimonials center on the person-to-person warmth and trust built by Oscar, reflected in remarks about not needing to seek out other providers once meeting Family Matters. The sense conveyed is that the company's approach is steeped in empathy and familial care, with the reassurance that the agency will remain a steady partner through transitions - whether a patient is initially hesitant, or needs shifting levels of support after a hospital discharge or stroke. This foundation of trust and compassion threads through multiple narratives, reinforcing the idea that Family Matters is more than a caregiver placement service - it's a team committed to easing the burden on families during difficult times.

The agency's operational strengths shine in more tangible ways as well. Care managers such as James are highlighted for their hands-on involvement, including meeting with patients and their physical therapists to assess needs, coordinating last-minute caregiver placements, and ensuring schedules align with family routines. Families note that James' availability and proactive approach reduced stress and made it feasible to keep loved ones at home longer, with caregivers who are punctual, professional, and attentive. The practical benefits - timely replacements when a shift needs coverage, clear planning, and ongoing accessibility - are consistently praised as hallmarks of the agency's reliability.

People also point to the role of frontline staff who bring steadiness and reassurance during challenging periods. Amy Esoo is repeatedly cited as an exemplary first contact who guides families through the process with firmness and kindness. The support network around Amy - Belinda and Jacque - consistently answers questions and remains accessible, underscoring a culture in which employees are valued and equipped to provide excellent service. The caregivers themselves are praised for punctuality, dedication, and a genuine sense of responsibility toward both patients and their families, with some reviewers noting that Family Matters' team feels more aligned with their needs than other agencies they've encountered.

Beyond individual stories, there is a strong sense of continuity in the value proposition: high-quality, compassionate care delivered in the patient's home, flexible scheduling to accommodate family life, and a dependable infrastructure that can mobilize caregivers quickly when a medical need arises. Accounts of care for relatives with dementia, post-operative recovery, or health scares emphasize not only the professional expertise of the caregivers but also the emotional support that helps families navigate uncertainty. Even in long-term arrangements where patients eventually transition to assisted living, families credit Family Matters with improving the quality of life at home and providing a safety net that enabled them to manage both caregiving and daily responsibilities with peace of mind.

Among these largely positive narratives, one reviewer offers a cautionary note that stands out from the rest. They urged prospective clients to avoid sharing personal information, such as a social security number, in initial outreach, claiming that some caregivers were placed in difficult situations or that the process could become unprofessional in certain circumstances. This single comment contrasts with the overwhelmingly positive feedback but is valuable as a reminder to families to ask questions, verify details, and maintain open lines of communication during onboarding. It serves as a reminder that, while the overall experience cited by most clients is exceptionally favorable, individual interactions can vary, and it's wise to proceed with diligence.

Overall, the body of feedback paints a cohesive portrait of Family Matters as a top-tier in-home care agency. Clients celebrate the genuine care of the staff, the thoughtful guidance from managers like Oscar and James, and the practical reliability of scheduling and caregiver availability. The common thread is clear: Family Matters treats loved ones with respect, dignity, and the kind of attention families wish they could receive from everyone who touches their care journey. For families seeking 24/7 in-home support that can adapt to changing needs, coordinate with medical teams, and provide a steady presence during some of life's more challenging moments, the experiences shared here reflect a deeply reassuring and effective partnership.

This part of Campbell, California offers a range of amenities and services that cater to your needs as a senior resident. With several cafes and restaurants nearby, you can enjoy a variety of dining options within a short distance. Access to pharmacies and physicians is convenient, ensuring easy access to healthcare services. The presence of parks provides opportunities for outdoor recreation and relaxation, while nearby theaters offer entertainment options. Additionally, the proximity to hospitals and places of worship ensures access to essential services for both health and spiritual well-being. The transportation options in the area provide ease of travel, with the San Jose Diridon Station and Apple Park Transit Center within reach. Overall, this neighborhood offers a well-rounded environment for senior living with a mix of convenience, recreation, and community resources.

Cafes

• Starbucks (0.7 miles)
• Philz Coffee (1.5 miles)
• Starbucks (1.8 miles)
• Coffee & Water Lab (2.8 miles)
• Starbucks (3.1 miles)
• Boba Pub (3.4 miles)
• Manresa Bread (3.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)

Physicians

• Comprehensive Pain Management Center (1.2 miles)
• Obstetrix Medical Group (1.6 miles)
• Ear Associates & Rehabilitation Services (1.7 miles)
• Ramblc Pediatric Group (1.8 miles)
• California Skin Institute (2 miles)
• Imig, Mary Dr - Mary L Imig, MD - Los Olivos Women's Medical Group (2.1 miles)
• Palo Alto Medical Foundation (2.3 miles)

Restaurants

• Orchard City Kitchen (1.3 miles)
• Netflix (1.4 miles)
• Pacific Catch (1.5 miles)
• Meso Modern Mediterranean (2.8 miles)
• Fogo De Chao (2.9 miles)
• Yard House (3.1 miles)
• The Cheesecake Factory (3.2 miles)

Theaters

• Pruneyard Cinemas (1.4 miles)

Parks

• Houge Park (1.7 miles)
• Frank M Santana Park (2.8 miles)
• Los Gatos Creek Trail At Vasona Park (3 miles)
• Lone Hill Park (3.3 miles)
• Belgatos Park (3.6 miles)
• Maywood Park (4 miles)
• San Jose Municipal Rose Garden (4 miles)

Hospitals

• Valley Health Center Bascom (2.8 miles)
• O'Connor Hospital (3.5 miles)

Places of Worship

• Presbyterian Church of Los Gatos (3.2 miles)
• Calvary United Methodist Church (4.4 miles)

Transportation

• San Jose Diridon Station (4.6 miles)
• Apple Park Transit Center (4.8 miles)