Comfort Keepers of Burbank, CA

Pros

• Comfort Keepers Burbank is praised for punctual, caring, and attentive service.
• Donna Parker is celebrated for patience, experience, and the ability to motivate clients to complete daily activities.
• Imelda is described as an amazing caregiver who has become a friend to the client and keeps the family updated.
• Imelda is an integral part of the team, noted for being observant, proactive, and genuinely caring.
• Blanca Sandoval stands out for integrity, empathy, and heartfelt care.
• Ysenia is very attentive to dementia needs and keeps the family updated, with responsive office support.
• Sandra is patient and communicates well, described as a gift to the family.
• Ashley provided excellent care and was a pleasure and comfort to the family.
• Ricky (Ricki) is trusted to care for the mother with respect and kindness, treating her like royalty.
• Sally and the Comfort Keepers staff are flexible, supportive, and responsive, matching families with the right caregiver.
• Comfort Keepers is described as an immense blessing that provides safety and consistency.
• The service is credited with saving the family's sanity and allowing them to sleep better during stressful weeks.

Cons

• There was an instance when a caregiver was not a good fit.
• Not all caregivers are created equal.
• There is always something to improve on.

Review

A chorus of grateful families across many experiences paints a clear picture of Comfort Keepers in Burbank: a team that shows up on time, listens closely, and brings steady, compassionate help to loved ones when care is most needed. One family's wedding plans were eased by Wendy from the Burbank office, whose punctuality, care, and attentiveness stood out during a demanding moment. The warmth and reliability described throughout these notes consistently emphasize people who treat caregiving as a partnership with families, not just a service they provide.

Donna Parker receives standout recognition as someone who makes a remarkable, lasting difference. Described as "the woman of the years" for 2024 and 2025, she has a talent for guiding a mother to engage in activities she would otherwise resist. Her patience, experience, and gentle words help create safety and routine, and her visits - two days a week - are anticipated with relief and appreciation. A lighter, personal touch is also noted - their dog loves Donna, a small but meaningful sign of the sense of trust and comfort she brings to the household.

In moments of transition, Comfort Keepers proved itself to be the reliable partner families need. For one family, they were the only agency to answer during a difficult shift in care for in-laws, acting quickly to match the family with caregivers who could meet unique needs in a short time. The communication in that process was generally strong, providing reassurance at a time when it mattered most. The overarching message across these accounts is that timely, clear communication and a willingness to mobilize resources can transform what could be chaotic into a manageable, hopeful path forward.

Several caregivers are repeatedly celebrated for their exceptional contributions. Imelda emerges as a standout in multiple stories: described as an amazing caregiver who has become a friend, she provides gentle, attentive care and keeps the family updated, becoming part of the extended family in practice. She is depicted as integral to the "Team Mickey" approach, observant, proactive, and patient, offering thoughtful input and calm, capable support. Families repeatedly express happiness at having Imelda on board and note that she arrives on time and goes above and beyond. When there is no immediate improvement to be made, Imelda's consistently dependable presence has left a lasting positive impression.

Blanca Sandoval is another caregiver who left a deep impression - especially in a long-running arrangement with a mother who needed care for nearly a year. Blanca understood the mother's wishes and religious values, providing care that respected her and helped her transition peacefully in her final days. Beyond traditional caregiving duties, Blanca is remembered for being ready to help, bringing integrity, empathy, and heart to every interaction. Several families express that they will miss Blanca's kindness and thoughtfulness, underscoring how the human connection in care can become a cherished part of family life.

Across other testimonials, the role of the office team - especially Ysenia, Cindy, Sally, and the broader staff - appears as pivotal as the in-home care. Ysenia is praised for staying closely attuned to increasing dementia needs while keeping the family well informed about her mother's condition; the office is described as responsive to schedule changes and concerns, and the care is widely recommended. Sandra earns praise for patience with a mom and for clear, thoughtful communication that feels like a gift to the family. The Reitano family extends heartfelt thanks for Lorraine's care, praising Ashley as a comfort to them all.

The testimonies also highlight individuals who bring not only professional skill but personal warmth to the care relationship. Ricki (Ricky) is trusted to care for a mother-in-law as if she were the queen of the castle, a sentiment echoed with gratitude for the sense of safety and respect he provides. Sally, the Burbank office leader, appears repeatedly as a linchpin of flexible, patient service and effective coordination, with one heartfelt note acknowledging how her guidance and the office's adaptability have profoundly shaped the families' experiences. A National Day of Joy letter to Sally from Michael attests to years of service, flexibility, and steadfast support that made a meaningful difference in many people's lives.

The breadth of experiences also captures moments of crisis and recovery. Easter, Lilly, and Lilly's quick actions during a postoperative period are noted for keeping the patient safe and connected to essential needs, from hospital transport to timely prescriptions. The team's ability to arrange transportation to therapy, grocery shopping, and routine errands - while maintaining respect for the patient's independence - comes through strongly. In a particularly poignant account, the family describes a fall and leg fracture in 2024, where Comfort Keepers' Pierre provided urgent transport to Urgent Care and the caregiver arranged a safe return home with a cast and a new wheelchair, followed by carefully scheduled four-hour care segments that supported independence as strength returned.

Overall, the shared experiences present Comfort Keepers Burbank as a holistic partner in home care. Clients emphasize dependable, compassionate, and well-matched caregiving that respects individual values and routines, with office and field staff who communicate openly, adapt quickly, and stand ready to adjust schedules to fit changing needs. The caregivers are described as personable and professional, bringing warmth, empathy, and detailed attentiveness to every encounter. Families repeatedly express relief, gratitude, and a sense of being heard, often noting that the support not only improves daily life but also brings peace of mind to both the loved one receiving care and those who care for them. The testimonials converge on a single, reassuring conclusion: Comfort Keepers Burbank is a trusted ally in caregiving, delivering not just assistance, but meaningful, heart-led care for families during some of life's most challenging times.

This part of Burbank, California offers a convenient and diverse range of amenities for senior living. With multiple theaters in close proximity, entertainment options are readily available for those who enjoy movies and live shows. There is also a variety of dining options nearby, including fast food chains and upscale restaurants like Castaway. Pharmacies are easily accessible for any prescription needs, ensuring convenience for seniors. Transportation options such as the Hollywood Burbank Airport and Metro stations provide easy access to travel opportunities. Parks like Lake Hollywood Reservoir and Runyon Canyon Park offer recreational spaces for outdoor activities. Overall, this area provides a well-rounded environment with essential services for seniors looking to settle down in Burbank.

Theaters

• AMC Burbank 16 (0.3 miles)
• AMC The Americana at Brand 18 (4 miles)
• Universal Cinema AMC at CityWalk Hollywood (4.2 miles)
• TCL Chinese Theatre (6 miles)

Restaurants

• In-N-Out Burger (0.5 miles)
• Wendy's (1.2 miles)
• Castaway (1.4 miles)
• McDonald's (1.5 miles)
• Taco Bell (1.7 miles)
• Chick-Fil-A (2.5 miles)
• Porto's Bakery & Cafe (2.5 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (1.5 miles)
• Starbucks (3 miles)
• Starbucks (4 miles)
• Proof Bakery (5.4 miles)
• Starbucks (5.6 miles)
• Starbucks (6.2 miles)

Hospitals

• Providence St Joseph Medical Center (2.3 miles)
• Glendale Adventist Medical Center (5 miles)
• Medical 2 unit (5 miles)
• Kaiser Permanente Emergency (7.4 miles)

Transportation

• Terminal A (2.7 miles)
• Hollywood Burbank Airport (BUR) (2.7 miles)
• Baggage Claim (2.7 miles)
• Burbank Airport Ride Share Pick Up (2.8 miles)
• North Hollywood Metro Station (4.1 miles)
• Universal City Metro Station (4.4 miles)

Parks

• Lake Hollywood Reservoir (4 miles)
• Lake Hollywood Park (4.1 miles)
• Hollywood Bowl Overlook (5.1 miles)
• Runyon Canyon Park (5.9 miles)
• Fryman Canyon Park (6 miles)
• Playground (6.1 miles)
• Nancy Hoover Pohl Overlook (6.1 miles)

Places of Worship

• St Michael & All Angels (6.8 miles)