4715 Street. Andrews Avenue, Buena Park, CA 90621
For more information about senior living options: (844) 490-3973
Haeryun and the staff care for her with love and kindness. They work with very warm hearts. Best Nursing Home.
The facility's staff are described as the worst and rudest ever. They did not give the caller an opportunity to speak. They passed the phone to someone else and did not let the caller finish speaking. They claimed that everyone there was "ONLY KOREAN here" and refused to engage in English. They laughed and hung up when the caller said hello. They showed no care in a life-or-death situation and were unprofessional.The account opens with a sense of urgent distress and deep disappointment directed at a care facility. The writer describes a troubling pattern of poor communication and perceived disrespect, especially when trying to reach the right person about a loved one who needs help. What begins as a simple request to connect with someone on the line quickly escalates into a cascade of frustrations: four separate calls, each meeting with barriers rather than answers. The caller explains that on the first call, after clearly greeting and introducing themselves, the line was immediately handed off to another person, with no opportunity to speak. The same scenario repeats when they call again, but this time the person who answers speaks English yet refuses to let the caller speak, insisting that "we're all ONLY KOREAN here." The caller's intention to explain the purpose of the call is silenced, and the phone is simply hung up, contributing to a growing impression of neglect rather than communication.
The sequence intensifies as the caller recounts a further attempt to reach someone in the facility, only to be met with another abrupt disconnect. The person who answered did not listen, and the caller's attempts to communicate about an urgent matter - described as life-or-death - were met with a dismissive response and a lack of care. The tension deepens when the caller notes that, even in the moment they tried to speak, the response was to hang up after a brief acknowledgement. The language barrier, paired with the perceived indifference, leaves the caller feeling that their loved one's safety and well-being were not being prioritized. The vivid detail of hearing laughter as a simple greeting - "hello, it's Sandra" - before the line is dropped adds a visceral sense of disrespect to the narrative, underscoring a dramatic breach of professional courtesy in a time of crisis.
From this sequence of events emerges a powerful critique of how the facility handles critical communications. The reviewer implies that the combination of language barriers and a lack of opportunity to speak created a dangerous sense that the staff did not take the caller's concerns seriously. The characterization of the experience is one of frustration, embarrassment, and fear: questions about why a patient's family could not be heard or reassured when every moment could potentially affect someone's health. The emotional weight of a "life or death situation" goes unmet, casting the facility in a harsh light and prompting a call for accountability and more respectful conduct when family members reach out in moments of acute concern.
Yet the narrative does not end on a solely negative note. Interwoven with the complaints about the call-handling is a contrasting, more personal testimony about the same facility's other realm of care. The reviewer switches to a more intimate perspective, recounting that their mother has been at the facility for over two years. In this portion, the tone shifts to appreciation and gratitude. Despite the earlier issues, the writer acknowledges that the staff - named Haeryun in particular - have shown genuine kindness. They describe Haeryun and the caregiving team as providing care that is loving and compassionate, especially in the context of the mother's declining health. The sentiment here is one of warmth and dedication, painting a portrait of a caregiving environment where, at least for this resident, the staff's hearts are in the right place.
The closing lines of this account reinforce a dual perception: on one hand, there is heavy critique of communication practices and perceived insensitivity in responding to urgent calls; on the other hand, there is a strong affirmation of care, warmth, and devoted attention from staff members who are clearly recognized by the family as offering meaningful support. The juxtaposition suggests that the facility may be capable of both excellent, compassionate caregiving and significant communication shortcomings, depending on the situation and the staff involved. This complexity mirrors the broader reality many families face when navigating elder care: moments of profound gratitude for the people who care for a loved one can exist alongside experiences of frustration with the systems and processes meant to support those same people.
Taken together, the account presents a nuanced picture of the facility. It documents a distressing experience in which the family felt unheard and dismissed during urgent moments, highlighting language barriers and perceived unprofessionalism as key concerns. At the same time, it preserves a heartfelt counterpoint: over a span of more than two years, the same place has provided consistent, loving, and attentive care for the writer's mother, with staff members who show warmth and dedication. The overall message emphasizes the importance of respectful, patient-centered communication in addition to high-quality, compassionate care. It invites the facility to reflect on how to balance efficient operations with the human touch that families rely on during difficult times, ensuring that all calls for help are met with listening ears, clear information, and the same level of care that the caregivers offer in daily moments of tenderness.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (11 miles away) John Wayne Orange Co (16 miles away) Los Angeles International (24 miles away) Ontario International (25 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Evergreen Care Home in Buena Park, CA is a board and care home that offers a comfortable and homely environment for seniors. Our fully furnished facility provides all the necessary amenities to ensure a high quality of life for our residents.
One of the highlights of Evergreen Care Home is our spacious dining room where residents can enjoy delicious and nutritious meals prepared by our dedicated staff. We understand that dietary restrictions are common among seniors, so we cater to special dietary needs to ensure everyone's health needs are met.
Our community also features a beautiful garden and outdoor space where residents can relax and enjoy the fresh air. Housekeeping services are provided to maintain cleanliness and tidiness throughout the facility, allowing residents to focus on enjoying their time with us.
At Evergreen Care Home, we prioritize the well-being of our residents. Our caring staff is available to assist with activities of daily living such as bathing, dressing, transfers, and medication management. We coordinate with health care providers to ensure seamless medical care and provide transportation arrangements for medical appointments.
To promote an active lifestyle, we offer scheduled daily activities for residents to participate in. Additionally, there are cafes, parks, pharmacies, restaurants, theaters, hospitals nearby for easy accessibility.
If you or your loved one is in search of a cozy and supportive assisted living community in Buena Park, consider Evergreen Care Home. We strive to provide personalized care while creating a warm and welcoming environment for all residents.
Evergreen Care Home is located at 4715 Street. Andrews Avenue, Buena Park, CA 90621 in Orange County, California
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