2410 Smith Road, Brentwood, CA 94513
For more information about senior living options: (844) 490-3973
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The reviewers described Ashley as amazing, making the process easy and stress-free. Ashley found a wonderful caregiver who fit the mom's needs, and the caregiver soon felt like family. Affordable Home Care Agency helped negotiate a reasonable price directly with a caregiver, enabling more hours of care. The staff are courteous and professional when taking calls and coordinating care. Caregivers are described as well-qualified, experienced, and easy to work with. The agency is praised for treating clients with dignity and compassion, making them feel valued. Annie is highlighted as helpful, patient, and knowledgeable.
A reviewer labeled Affordable Home Care Agency as shady and accused it of charging overtime without permission. A reviewer claimed they were billed about $2,000 for two days of care and that a caregiver stayed on site for a shift they weren't present for. A reviewer alleged the caregiver administered sleeping medications without authorization, potentially harming the patient. A reviewer said the caregiver damaged the garage door by parking in the garage, leading to extra costs. A reviewer described the company as providing low-brow care with shady practices and warned others not to hire them.Affordable Home Care Agency in Concord has inspired a wide chorus of experiences, most of them glowing, with a handful of darker notes that remind readers this field can be as varied as the people it serves. Across several first-hand accounts, the agency is praised for easing the stress of caregiving during difficult moments, matching families with caregivers who genuinely fit their loved ones' needs, and maintaining a level of kindness and attentiveness that many found personal and reassuring.
Several reviewers consistently highlighted Ashley as a standout member of the team. They describe her as not only efficient but also empathetic, someone who makes the process feel straightforward and human. One family credited Ashley with finding a caregiver who matched their loved one's needs almost perfectly, turning a daunting transition into something that felt manageable and personal. The sentiment runs through many comments: Ashley's warmth, clear communication, and ability to translate a difficult situation into concrete, helpful steps left a lasting impression and earned high recommendations.
Caregiver fit and flexible, affordable care are recurring themes. Families dealing with severe limits - such as a mother who was becoming wheelchair-bound and needed help with dressing, toileting, and bathing - found the agency's referrals to be a meaningful improvement over other options. The ability to negotiate a reasonable price directly with a caregiver allowed some households to extend hours and care beyond what they could have afforded elsewhere. In these stories, the caregiver's kindness and the sense that the care arrangement could become "like family" were transformative, turning what might have felt transactional into something more compassionate and trustworthy.
The agency's ability to step in on short notice also drew praise. One reviewer needed last-minute care for a father recovering from knee surgery and found a caregiver quickly, with two weeks of consistent support arranged. Communications with staff - especially names like Emily and Annie - were described as courteous, caring, and responsive. Reviewers stressed that caregivers were well qualified and able to work with a patient who was not always easy to manage, underscoring the importance of reliability and specialist compatibility in post-operative recovery.
Dementia care and aging-at-home needs were given particular attention, with families noting how the customer service network - led by Annie - made the process less intimidating. A grandmother diagnosed with dementia was at the center of several accounts; Annie's knowledge and patience reassured the family, who appreciated clear answers to their questions. The overall tone in these accounts is one of trust-building: caregivers who could establish comfort, safety, and a sense of normalcy in the home, paired with a responsive team that could adapt to evolving needs. For many, these interactions reinforced a belief that Affordable Home Care Agency is a sensible option worth recommending to friends and colleagues facing similar challenges.
Several reviewers offered emphatic commendations about the human side of the business. A story about a grandmother who found joy in the companionship of caregivers contrasted with accounts of hospital referrals and the immediate comfort that well-matched aides can bring. The language used - "WOW," "phenomenal," and "treat her like a real person with emotions and feelings" - echoes a common thread: when caregivers are treated with dignity and when families feel heard, the care experience rises above bureaucracy. The positive experiences also highlighted the practical benefits of experienced, compassionate staff operating within a team that values the human element of caregiving as much as the technical tasks.
Not every review was harmonious. One account described a troubling experience in which the family felt misled about overtime charges and the scope of coverage, leading to allegations of a lack of transparency and billing disputes. The reviewer claimed the agency charged for extended periods and for a caregiver's time when the family believed the arrangement had changed or could have been avoided, painting a picture of a process that felt opaque and stressful during a critical time. This perspective serves as a cautionary tale about the need for clear communication, explicit permission for overtime, and careful documentation of agreements between families, caregivers, and agencies.
A separate, highly charged critique contained severe allegations of abuse and neglect. In vivid terms, a reviewer claimed that the caregiver administered medications without authorization, attempted to control the home environment, and even removed family pictures. The account further asserted that improper sleep aids and other mismanagement contributed to a dangerous health trajectory for an elderly relative, culminating in repeated hospital visits and a long arc of distress. The reviewer urged others not to hire the company, listing dramatic consequences and expressing fear for the safety and well-being of a vulnerable loved one. While such claims demand careful consideration and due process, they nonetheless circulate as part of the broader consumer picture of Affordable Home Care Agency and underscore the high stakes involved in in-home caregiving.
Taken together, the collection of reviews presents a service that appears to work exceptionally well for many families, particularly when there are strong, proactive staff members like Ashley, Annie, and Emily guiding the process. The agency is praised for compassionate, patient-centered care, flexible scheduling, and a supportive client-services approach that can transform difficult caregiving into something more manageable and humane. Yet the mixed feedback - especially around billing practices and one highly alarming accusation - serves as a reminder to prospective clients to ask pointed questions, verify references, and maintain clear, written agreements with both the agency and the caregivers assigned to their loved ones. The overall impression is of a company that can be a lifeline for families navigating dementia, mobility loss, and post-operative recovery, while also carrying risks that require vigilance and open dialogue to ensure safety, transparency, and trust in every care arrangement.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.A Family of Care 2 is an assisted living community located in the beautiful city of Brentwood, CA. Our community offers a range of amenities and care services to ensure that our residents feel comfortable, safe, and well-supported.
Within our community, residents will find a cozy dining room where they can enjoy delicious meals prepared by our skilled culinary team. Each apartment is fully furnished, providing all the necessary comforts of home. Our outdoor space allows residents to relax and enjoy fresh air while taking in the beauty of our landscaped garden.
We understand the importance of maintaining a clean and organized living environment, which is why we offer housekeeping services to all our residents. Additionally, we provide move-in coordination to make the transition into our community as seamless as possible.
To keep our residents connected with loved ones and the wider world, we offer telephone and Wi-Fi/high-speed internet services throughout the community.
Our dedicated care staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also provide coordination with healthcare providers to ensure that each resident's medical needs are met. For those with diabetes or special dietary restrictions, we offer specialized meal preparation and assistance with managing their diet. Medication management is also provided to ensure that residents take their medications as prescribed.
Transportation arrangement for medical appointments is available to make it convenient for our residents to access healthcare facilities. In addition, there are numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals nearby for recreational purposes or any need that may arise.
At A Family of Care 2 in Brentwood, CA, we strive to provide a warm and caring environment where seniors can thrive. Our focus on personalized care and a range of amenities ensures that each resident receives the support they need while enjoying a fulfilling lifestyle.
A Family Of Care 2 is located at 2410 Smith Road, Brentwood, CA 94513 in Contra Costa County, California
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