The Watermark at Beverly Hills

Pros

• The staff at Watermark of Beverly Hills, especially Wendy, is praised for their attention to detail and warm demeanor, creating a caring and welcoming environment for residents.
• Residents enjoy participating in activities and forming friendships, with many expressing satisfaction regarding the quality of food prepared by a professional chef.
• The facility is described as having a lovely atmosphere with beautiful surroundings, fostering a sense of community among residents.
• Instructors and volunteers appreciate the opportunity to engage with residents, finding joy in teaching classes and sharing quality time together.
• Families feel comfortable leaving their loved ones at Watermark due to the friendly and helpful nature of the staff and the supportive environment provided.

Cons

• The facility has a revolving door of staff members, leading to a consistent loss of interest in residents' well-being.
• Many residents had to employ private caregivers to ensure adequate care due to the inadequacies of Watermark's staff.
• There is high staff turnover, with more than 50% leaving within the first 18 months and multiple executive directors appointed during that time.
• Residents experience long wait times for essential services like transportation for medical appointments, as those in better health monopolize such resources.
• The corporation appears primarily focused on increasing resident numbers rather than providing quality care during their residency.
• The facility sent families to collections for extra rental days after a resident passed away, displaying insensitivity during a difficult time.
• Overall, the service provided does not live up to the promises made when potential residents are being recruited.

Review

Watermark of Beverly Hills: A Tale of Two Experiences

Watermark of Beverly Hills has garnered a diverse mix of reviews from residents and their families, reflecting both deeply positive experiences and concerning challenges. Many visitors commend the facility for its compassionate staff and welcoming atmosphere. Patricia, one enthusiastic reviewer, highlights her admiration for Wendy and the meticulous attention to detail exhibited by the team during her visits. She notes how residents are often seen engaging in activities or simply enjoying leisurely walks with their pets, painting a picture of a vibrant community that newcomers may consider for their loved ones.

Another reviewer echoes similar sentiments regarding the warm environment at Watermark. After performing on the piano multiple times for residents, he expresses gratitude for the peaceful ambiance nurtured within the community. This is further supported by an intern who appreciates the supportive nature of the staff while gaining valuable experience in elder care management. The Executive Director Jill Ford and Activity Director Jessica Klascius come highly recommended by this intern, who emphasizes not only the delicious food but also the smiles that greet every resident.

However, these uplifting accounts coexist with harrowing narratives from families who felt let down by the services offered at Watermark. One heartbreaking review details a family’s struggle as they navigated two agonizing years of care for a loved one suffering from a degenerative illness. Despite high hopes when admitting their mother into the facility, they found themselves increasingly disillusioned with what they perceived as inadequate support. The constant turnover among caregivers and administrative staff created an unstable environment where consistent care was hard to come by.

This dissatisfaction is echoed by another family member who elaborates on how they employed private caregivers due to perceived neglect from Watermark's staff. They recounted distressing incidents—such as an unattended resident calling out for help—and described frustrating communication challenges during crucial moments. They urged prospective visitors to understand that initial assurances might mask deeper systemic issues, including issues with staffing stability that ultimately detracted from patient care.

Furthermore, these concerns were compounded by financial burdens faced by families like theirs—where overall costs soared past $100K per year for services that did not meet expectations. Complaints about delayed transportation services for medical appointments added to their frustrations; they claimed more robust health residents often monopolized available resources while others suffered waiting times far longer than acceptable under typical circumstances.

When these families left Watermark after losing loved ones, their grief was exacerbated when confronted with collections notices over additional rental days post-death—a deeply insensitive act amidst mourning. Such experiences painted a stark contrast to many positive reviews; they serve as cautionary tales about ensuring individuals requiring substantial support find appropriate care elsewhere if extensive assistance is needed.

In conclusion, Watermark of Beverly Hills stands at a crossroads where significant joy intersects with poignant frustrations surrounding elder care practices. While numerous visitors praise its friendly staff and engaging environment filled with enriching activities, there remains an undeniable need for improvement in caregiving consistency and operational stability to ensure all residents receive comprehensive support tailored to their individual needs.

This part of Beverly Hills, California offers a convenient and bustling neighborhood with a variety of amenities within close proximity. With multiple pharmacies such as CVS, Rite Aid, and Walgreens nearby, access to healthcare is easily accessible. The area also boasts a selection of diverse dining options including The Ivy, Berri's Pizza Cafe, and Cecconi's West Hollywood. For those who enjoy spending time outdoors, there are several parks in the vicinity such as Beverly Gardens Park and Roxbury Memorial Park. Additionally, there are reputable hospitals like Kaiser Permanente West Los Angeles Medical Center within a short distance for any medical needs. The neighborhood also provides easy access to cultural experiences with theaters like AMC The Grove 14 and TCL Chinese Theatre nearby. Overall, this part of Beverly Hills offers convenience, dining, healthcare options, and recreational activities making it an attractive choice for senior living.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.6 miles)
• Rite Aid (0.9 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)

Restaurants

• The Ivy (0.4 miles)
• Berri's Pizza Cafe (0.6 miles)
• Cecconi's West Hollywood (0.7 miles)
• Catch LA (0.8 miles)
• The Honor Bar (0.9 miles)
• Avra (0.9 miles)
• Urth Caffé- Melrose (0.9 miles)

Cafes

• Joan's on Third (0.8 miles)
• Verve Coffee Roasters (0.8 miles)
• Blue Bottle Coffee (0.9 miles)
• Alfred Coffee Beverly Hills (1.1 miles)
• Alfred Coffee & Kitchen (1.1 miles)
• Verve Coffee Roasters (1.1 miles)
• Starbucks (1.5 miles)

Parks

• Beverly Gardens Park (1.1 miles)
• Roxbury Memorial Park (1.5 miles)
• Pan Pacific Park (1.7 miles)
• Plummer Park (2.5 miles)
• Runyon Canyon Park (3.2 miles)
• Nancy Hoover Pohl Overlook (3.6 miles)
• Westwood Park (3.7 miles)

Theaters

• AMC The Grove 14 (1.5 miles)
• AMC Century City 15 (2.1 miles)
• TCL Chinese Theatre (3.3 miles)

Hospitals

• Kaiser Permanente West Los Angeles Medical Center (2.2 miles)

Physicians

• UCLA Stein Eye Institute Westwood (3.4 miles)

Places of Worship

• King Fahad Mosque (4.3 miles)
• St Michael & All Angels (4.9 miles)