3180 West George Street., Banning, CA 92220
For more information about senior living options: (844) 490-3973
The staff are described as kind, professional, attentive, and compassionate. The admissions director proactively reached out to emergency contacts before arrival. The staff provided wonderful care, helping patients recover. The facility offered welcoming touches, such as balloons and toiletries for new arrivals. Daily activities and social events, including parties and bingo, engaged residents. Memory care patients were included and supported within the general community. Discharge planners organized referrals to local home health care services. The staff functioned as a cohesive team, with evident joy in their work.
The facility feels more like a psychiatric facility than a nursing home, with the entire property gated and alarms at every entrance and exit. The food is described as very poor, with claims that the kitchen staff have no idea what they are doing. There is a consistent turnover of CNAs and nursing staff, and the work is described as being underpaid for such demanding labor. A video of the place is said to be misleading, implying poetic license rather than reality. Ice cream is repeatedly served melted and gritty, sometimes with sand-like granules. The entryway and dining areas are crowded and uncomfortable, with residents waiting for meals and limited dining space. There are reports of neglect, such as a patient left in vomit for hours and staff failing to provide timely updates.A collage of experiences surrounds Banning Healthcare, which has since renamed Sunrise Post Acute after an ownership transition about two years ago. As of late February 2025, the facility sits at the center of contrasting stories from families, patients, and even a former professional who spent time there. One person has been at the site for 15 months, arriving in December 2023, and paints a picture of a place that can feel like two different realities depending on who you talk to and when you visit. The overall thread is clear: some residents receive remarkable, compassionate care, while others encounter unsettling gaps in safety, atmosphere, and day-to-day functioning.
On the plus side, several reviewers speak movingly about the positive, professional, and caring nature of many of the staff. They describe a team that is attentive, kind, and dedicated, with caregivers who work well together and demonstrate real compassion even in challenging situations. One deeply experienced mental health and geriatric professional recounts a specific stay that lasted about eight days and emphasizes skilled, empathetic care, excellent discharge planning, and meaningful daily activities. She notes that the staff treated her with warmth and respect, that the facility offered memory care integration rather than segregating dementia patients, and that even seemingly small touches - welcome balloons, a care-focused atmosphere, and supportive discharge arrangements - made a significant difference. In this narrative, the most important factor in rehabilitation isn't high-end amenities but the quality of care, teamwork, and the staff's ability to blend clinical expertise with kindness. For some families, the result is a sense of safety and confidence that their loved ones are in capable hands, with a reasonable pathway from hospital to home or to the next stage of care.
Yet these positive contrasts are offset by a persistent chorus of concerns. Several reviewers describe the facility as feeling more like a locked, security-forward environment than a traditional skilled nursing setting. They point to a gated property, alarms at entrances and exits, and a general atmosphere that can feel more like a psychiatric or secure environment than a typical SNF. In their view, this can create an impersonal or tense mood for residents and visitors, and it raises questions about the balance between safety and comfort. A number of reviewers describe noisy rooms, crowded dining areas, and an overall sense that the living space is not particularly comfortable or inviting. One visitor even recalls touring the place and concluding that it would not be a suitable home for their own family member, citing discomfort and a lack of pleasant surroundings.
Food and nutrition emerge as another frequent point of contention. Some readers report that meals are serviceable or even good, but there is a strikingly opposite thread: multiple accounts describe repeated issues with food quality, temperature, and presentation. One person recounts ice cream that has melted, refrozen, and developed a gritty, sandy texture, which makes the dining experience unpleasant and raises concerns about how meals are stored and served. Other reviewers assert that the kitchen staff may not be meeting expectations, with comments suggesting that the quality of meals could be improved. The inconsistency in food quality contrasts with the overall praise for staffing when it shines, underscoring how important nourishment is to overall satisfaction in a SNF environment.
Staffing stability also features prominently in the narratives. Several reviews point to frequent turnover among CNAs and nursing staff, even though a core group remains consistently dedicated and capable. Critics argue that high turnover, combined with relatively low pay for frontline workers, contributes to gaps in daily communication and continuity of care. Some reviewers describe frustration with updates and record-keeping, saying that information can vanish or be unclear and that calls to the facility may be met with unhelpful responses or inconsistent follow-through. Allegations specific to individual staff members surface, including claims about a nurse who allegedly had difficulty maintaining records and about a lack of familiarity with names due to frequent staff changes. While others insist that many of the staff do an excellent job and go above and beyond for residents, the persistent undercurrent is that staffing instability can undermine the quality of day-to-day care.
The ownership transition itself colorizes many of these reflections. A number of comments reference the name change from Banning Healthcare to Sunrise Post Acute and imply that the shift has altered how the facility operates or presents itself to families. Some reviews recount experiences influenced by this change, including comments about how communication, transparency, and even the perceived safety climate have shifted since ownership altered hands. In some cases, reviewers describe positive experiences that feel distinct from the negative anecdotes, suggesting that the facility's performance may vary with leadership decisions, policy changes, and staff alignment during and after the transition period.
Finally, there are intensely negative, episode-specific narratives that temper the otherwise hopeful portrait. Some patients or family members recount distressing situations - vomit left on a patient for extended periods, delayed or lacking updates when requested, and an overall sense that care coordination broke down at critical moments. One reviewer explicitly links a threat of legal action to a turning point in perceived responsiveness: after expressing concerns, they report a sudden improvement in the facility's communication and attentiveness. Other vivid remarks describe a dining and social environment that feels insufficient for those who cannot advocate for themselves, highlighting a fear that quieter or less vocal residents may fall through the cracks without timely interventions or checks on their well-being.
Taken together, the spread of reviews portrays a facility with undeniable strengths and equally undeniable vulnerabilities. The best accounts highlight a workforce capable of delivering skilled, compassionate rehab when the environment is stable and the care team is cohesive. They celebrate admissions touchpoints, thoughtful discharge planning, and a culture of teamwork that can help residents bridge hospitalization and return home. At the same time, a substantial portion of the feedback centers on a less comfortable environment, concerns about food, questions about safety-focused design, and the real-world effects of staffing turnover and communication gaps. The stories suggest that Sunrise Post Acute - formerly Banning Healthcare - can be a place of genuine care and effective rehab for some, while others experience a sense of insecurity, discomfort, or dissatisfaction that stems from structural and operational challenges. For families evaluating this facility, the range of experiences underscores the importance of personal tours, direct conversations with current residents and staff, and a clear understanding of how the facility handles meals, updates, and daily routines in order to gauge whether it aligns with their loved one's needs and expectations.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (24 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Shepherd Watch Elderly Care Home in Banning, CA is an exceptional board and care home that offers top-notch services and amenities for seniors in need of assistance with daily living activities. The community provides a comfortable and fully furnished environment, ensuring that residents feel at home right away.
One of the highlights of Shepherd Watch Elderly Care Home is the beautiful garden and outdoor space where residents can enjoy fresh air, relaxation, and socialization with fellow residents. The dining room serves delicious meals prepared by the dedicated staff, taking into account any special dietary restrictions or preferences.
Daily housekeeping services ensure that the community remains clean and tidy at all times. Additionally, move-in coordination is provided to assist new residents in settling down smoothly. Telephone and Wi-Fi/high-speed internet facilities are available to keep residents connected with their loved ones.
The compassionate staff of Shepherd Watch Elderly Care Home is trained to provide assistance with various activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to make sure all medical needs are met. Special attention is given to diabetic residents, with diabetes diet being offered.
Medication management is another vital service provided by the community, ensuring that medications are taken on time according to individual prescriptions. Transportation arrangements for medical appointments are made for the convenience of the residents.
Keeping residents engaged and active is a priority at Shepherd Watch Elderly Care Home. Scheduled daily activities offer entertainment and social opportunities for everyone to enjoy. Residents also have access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals and convenient transportation options.
Overall, Shepherd Watch Elderly Care Home provides a caring and secure environment for seniors requiring personalized assistance while promoting a vibrant lifestyle through its range of amenities and services.
Shepherd Watch Elderly Care Home is located at 3180 West George Street., Banning, CA 92220 in Riverside County, California
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