Covenant Care Inc

Pros

• It is a cool place to work.

Cons

• The reviewer gave the facility a 1-star rating and described it as horrible.
• Nurses appear not to know what they are doing.
• Nurses hide or watch TV in the resident rooms and sleep for two hours or more during shifts in Station 4.
• A male nurse in Station 4 spends hours daily on a cell phone and talks during work instead of addressing residents' needs.
• A nursing assistant is called "stupid" when reporting unusual things.
• The staff are not friendly to residents or families, and rounds are not performed; some staff hide in offices.
• The new administrator seems idle and unaware of what is happening in the facility, and residents' and families' needs are not being met, leading to transferring the mom to another facility.

Review

A string of troubling statements about Gilroy Covenant Care paints a portrait of a facility where some families feel compelled to warn others away. One reviewer begins with a blunt directive: "Horrible! Do not come here." Interwoven with that emphatic warning is a contrasting, almost contradictory note that elsewhere calls the place a "cool place to work," hinting at mixed experiences among different staff and residents. Yet the prevailing tone of the comments centers on deep dissatisfaction with the quality and safety of care, casting doubt on whether residents' needs are being adequately addressed.

A core concern repeatedly raised concerns the competence and attentiveness of the nursing staff. The reviewer describes nurses as "not knowing what they are doing," alleging routine lapses in basic care and judgment. Specific behaviors are called out: nurses allegedly hide in resident rooms watching television, and there are claims that staff sleep for two hours or more during shifts, particularly on a 3-11 shift in Station 4. The report also accuses a male nurse in Station 4 of lengthy cell phone use - two to six hours per day - and even uses a harsh, unambiguous accusation that nursing assistants are treated as "STUPID" when reporting unusual events. Taken together, these remarks sketch a pattern of disengagement and distraction that families worry could compromise resident safety and well-being.

Beyond questions of clinical competence, the reviews describe a broader climate of unfriendliness toward residents and their families. The facility is portrayed as lacking in person-centered warmth: staff members are said to be unfriendly to residents and their families, with visible disengagement from routine rounds. The reviewer asserts that rounds are not performed in a timely or visible way and that staff can be found hiding in office spaces rather than attending to residents' needs. There are also reports of nursing support staff in Stations 3 and 4 leaving the facility unexpectedly, which would understandably raise concerns about coverage and continuity of care for residents who require ongoing attention.

Another major thread concerns leadership and day-to-day oversight. The new administrator is characterized as someone who "sits in his chair all day," seemingly unaware of what is happening on the floor or in the facility more broadly. This depiction suggests a disconnect between leadership and frontline operations, leaving residents, families, and even long-weekend staff members feeling that concerns might go unaddressed or unacknowledged. In this picture, administrative visibility and proactive management are perceived as lacking, intensifying worries about how quickly problems might be identified and resolved.

The personal impact of these issues is underscored by a specific case: a family member mentions transferring their mother to a different facility because needs and concerns were not being met. The mother is described as having been a resident in Station 4, and the reviewer emphasizes dissatisfaction with how her needs were handled and how the facility responded to family concerns. The sentiment is clear: if necessary actions are not taken to improve care, families feel compelled to move loved ones elsewhere to seek safer, more reliable care environments.

Taken together, the reviews convey a stark, multifaceted critique of Gilroy Covenant Care. The core messages center on perceived lapses in staff competence, frequent distractions during shifts, and a troubling lack of proactive, resident-centered care. Alongside these issues, the feedback highlights a sense that administration and leadership are insufficiently connected to daily operations, which many families interpret as a barrier to timely improvements. The overall impression is one of frustration and urgent concern about the quality and safety of care provided, with a note of hope that changes will occur to address these serious shortcomings.

Restaurants

• Del Taco (0.1 miles)
• Raising Cane's Chicken Fingers (0.2 miles)
• In-N-Out Burger (1 miles)
• Chick-Fil-A (2.5 miles)
• Natraj Cuisine of India (2.8 miles)
• 19 Restaurant And Lounge (3 miles)
• Chick-Fil-A (3.1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.5 miles)
• Walmart Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.7 miles)

Places of Worship

• Corpus Christi Catholic Church (0.4 miles)
• Harvest Community Church of Irvine (4.8 miles)
• Mission Basilica San Juan Capistrano Parish (5.7 miles)

Theaters

• Regal Edwards Aliso Viejo & IMAX (0.5 miles)
• Regal Irvine Spectrum Screenx, 4Dx, Imax, RPX & Vip (5.8 miles)

Parks

• Laguna Niguel Regional Park (1.5 miles)
• Sheep Hills Park (1.6 miles)
• Cabot Park (2.8 miles)
• Heisler Park (4.2 miles)
• Monument Point (4.3 miles)
• Marine Park (4.3 miles)
• Chapparosa Park (4.4 miles)

Hospitals

• Palm Terrace (2.2 miles)
• CHOC Children's at Mission Hospital (3.5 miles)
• Head & Neck Associates Of Oc (3.5 miles)
• South Coast Medical Center For New Medecine (5.7 miles)

Physicians

• South County Orthopedic Specialists (2.8 miles)
• Saddleback Medical Group (2.9 miles)
• Dr Marc Dyer (3.1 miles)
• Laguna Niguel Family Medical (3.2 miles)
• Leon Joseph Baginski (3.4 miles)
• Mission Hospital Mission Viejo (3.5 miles)
• Advanced Eye Medical Group (3.5 miles)

Cafes

• Starbucks (3.4 miles)
• Kona Loa Coffe (4.1 miles)
• Blk Dot Coffee (4.3 miles)
• The Alley (5.8 miles)
• Starbucks (5.9 miles)

Transportation

• Amtrak and Metrolink Irvine Station (6 miles)