16118 North 168Th Lane, Surprise, AZ 85388
For more information about senior living options: (844) 490-3973
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They welcomed the reviewer's mom with open arms. They made the transition from Independent Living to Adult Care Home easy. The facility has a clean atmosphere. It offers home-cooked meals. They provide loving 24-hour caregivers. It serves as a safe haven for a loved one. Starting there shortened the search for a suitable facility.
There was only one staff member watching ten patients. Residents had to bathe themselves because there was no one to help. They were fed only a cup of soup all day. The reviewer believes the facility is profiting from the care provided while neglecting residents' needs. The situation is sad.Two very different experiences have been shared about the same care facility, painting a picture of how a senior care environment can feel and perform at different times or under different circumstances. One account is urgent and cautionary, while the other is glowing and affirming. Together, they reveal how important staffing, leadership, and everyday practices are to the lived experience of residents and their families.
In the more alarming review, a family member recounts a troubling care situation that left them legitimately worried. The reviewer describes a scenario where one caregiver is responsible for ten patients, a ratio that sounds stretched for providing consistent, attentive support. They allege that a family member had to bathe herself because no one was available to assist, and that meals consisted of little more than a cup of soup all day. The tone conveys deep concern about neglect and a belief that financial motives might be driving a troubling level of undercare. The reviewer urges others to visit the facility at different times, observe the operations, and ask caregivers and management how their loved ones are being treated. They emphasize speaking up and not being afraid to raise concerns, underscoring a fear that people's basic needs might be overlooked when oversight is lacking. The message is a call to scrutiny and accountability, framed by the sense that residents deserve far better treatment than what they described.
Across the other set of experiences, a different picture emerges - one of warmth, welcome, and highly regarded caregiving. The reviewer explains that they placed their mother in the facility and were met with praise for the owners, James and Christina, and for the caregiving team. The transition from Independent Living to Adult Care Home is described as smooth and supportive, suggesting that the staff and owners invest time and care into easing big life changes for families and residents alike. The facility is portrayed as clean, with home-cooked meals and round-the-clock caregivers, providing a sense of safety and everyday comfort for residents. For families living out of state, this positive account emphasizes reassurance and trust in the leadership and staff, noting that the owners and caregivers create an environment that feels like a true home for a loved one.
The positive review also highlights practical strengths that many families look for when choosing care: a clean atmosphere, consistent nourishment through home-style meals, and a visible commitment to safety through 24-hour caregiving. The reviewer's emphasis on the transition process - from leaving independent living to entering an adult care setting - speaks to how critical it is for facilities to manage change with empathy, clear communication, and a steady routine. By contrasting their own positive impression with the troubling concerns raised by the other reviewer, this account underscores the importance of reliable staffing, transparent operations, and a culture of care that aligns with families' hopes and values.
Taken together, these two accounts illustrate a broader truth about elder care facilities: the quality of care can vary significantly, and the difference often rests on staffing levels, managerial oversight, and how well the staff can cultivate trust and open communication with families. The negative review calls attention to potential gaps in supervision, responsiveness, and daily support that can lead to distressing experiences for residents. The positive review, meanwhile, demonstrates how strong leadership, compassionate caregiving, and a welcoming environment can transform a facility into a meaningful, comforting home for someone who needs ongoing assistance.
For families navigating complex care decisions, these perspectives offer a few practical takeaways. First, observe staffing patterns and ask about ratios and coverage at all hours, not just daytime shifts. Second, visit at different times and speak with both caregivers and residents when possible to gauge consistency and warmth of interactions. Third, don't hesitate to address concerns early and seek clear explanations about how care plans are developed, monitored, and adjusted. Finally, consider how the facility communicates with families who are far away, and whether transitions - such as moving from independent living to adult care - are handled with deliberate planning and support.
In the end, the two reviews together highlight the potential for exceptional, attentive care when leadership is engaged and caregivers are supported, while also reminding us that lapses in staffing and oversight can lead to distressing experiences for residents and families alike. The facility in question appears capable of delivering a deeply comforting and well-organized living environment under the right conditions, but it also serves as a cautionary tale about how fragile good care can be if staffing is stretched thin or if communication and accountability gaps arise. For anyone considering this place, the message is clear: visit often, ask hard questions, observe daily routines, and gauge not just what is said, but what is actually happening in the moments that matter most to residents' well-being.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sunset Adult Family Home is a comfortable and welcoming assisted living community located in Surprise, AZ. Our facility offers board and care services, providing a homelike environment for our residents.
Our amenities include a spacious dining room where residents can enjoy delicious meals prepared by our staff. Each room is fully furnished, ensuring that our residents have all the comforts of home. Our beautiful garden provides a peaceful outdoor space where residents can relax and enjoy nature.
We offer housekeeping services to ensure that our residents' living spaces are always clean and tidy. Move-in coordination is provided to make the transition into our community as smooth as possible. Residents can stay connected with friends and family through telephone and Wi-Fi/ high-speed internet access.
At Sunset Adult Family Home, we provide comprehensive care services to meet the individual needs of each resident. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that each resident receives the necessary medical attention.
We accommodate special dietary restrictions including diabetes diet and provide meal preparation and service for our residents. Medication management is also offered to ensure that medications are taken on time and as prescribed.
Transportation arrangement for medical appointments is available, making it convenient for our residents to attend their healthcare visits. In addition, transportation to doctors' appointments is provided to ensure that residents can easily access necessary medical services.
Residents at Sunset Adult Family Home can look forward to engaging in scheduled daily activities designed to promote socialization and mental stimulation.
Our community benefits from being situated near various amenities in the area. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby.
At Sunset Adult Family Home in Surprise, AZ, we strive to create a supportive environment where our residents feel safe and cared for while enjoying all the comforts of home.
Sunset Adult Family Home is located at 16118 North 168Th Lane, Surprise, AZ 85388 in Maricopa County, Arizona
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