Ashton Ranch Assisted Living is an assisted living community in Surprise, AZ.
Information last verified:
13844 North 150Th Drive, Surprise, AZ 85379
For more information about senior living options: (866) 208-4318
The staff are incredibly caring and attentive, consistently going the extra mile to make residents feel at home. The personalized care plans are thoughtfully designed to meet individual needs, making residents feel special and well cared for. The facility is beautifully maintained, clean, and offers a warm, welcoming environment. Residents enjoy a variety of engaging activities and social events that promote a vibrant community spirit. The meals are delicious and tailored to accommodate dietary preferences, ensuring everyone enjoys a nutritious dining experience. Management is approachable and proactive, consistently striving for excellence and ensuring a safe environment. The staff are professional and caring to their residents, and the facility is highly recommended as a caring and supportive home.
One reviewer gave the facility one star, saying they felt forced to review it. The owner, Allie, was described as rude and unprofessional. They claimed Allie tried to keep the family away from the mom, and that the mom's arms were bruised. They stated they would not recommend the facility for their family. They said their mother declined quickly in this home. They blamed the decline on the owner.Ashton Ranch Assisted Living in Surprise is best suited for seniors who want consistently warm, person-centered care in a well-kept, home-like setting. Families that value staff attentiveness, personalized care plans, and a lively social calendar will find this community especially compatible with daily life. The strongest signal from feedback is that residents are treated with care and respect, and that the environment supports both comfort and engagement. For seniors who want dependable meals tailored to dietary needs and a proactive approach to safety and well-being, this community stands out as a solid match.
A core strength lies in the staff’s everyday presence and responsiveness. Reviewers repeatedly highlight staff who are caring, attentive, and willing to “go the extra mile,” creating a sense of belonging and security for residents. The personalized care plans emerge as more than paperwork; they are designed to reflect individual routines, preferences, and health needs, helping residents maintain dignity and a familiar rhythm. The facility’s upkeep is consistently noted as clean and inviting, reinforcing a reassuring atmosphere for families hoping for a well-maintained home environment.
The dining experience and activities program are also notable positives. Meals are described as delicious and accommodating, with attention to dietary choices that support nutrition and enjoyment. A varied calendar of social events and engaging activities helps sustain a sense of community and purpose, which is often a decisive factor for families balancing independence with assistance. Management is described as approachable and proactive, with a sense of accountability that reassures relatives seeking open lines of communication and problem-solving when concerns arise.
Yet the care story is not devoid of caveats. A strongly negative account centers on interactions with ownership, portraying a pattern of rude or unprofessional behavior and poor family engagement. That single, stark review raises a legitimate red flag about leadership style and communication with families. It also underscores the reality that experiences can vary by shift, by staff, or by the handling of incidents. Families should not assume uniformity of experience and must verify how issues are addressed, how families are consulted, and what mechanisms exist for timely, transparent updates.
Those concerns are not enough to dismiss the value shown in the positive reviews, but they do delineate boundaries. For families who prize consistent, transparent ownership, or who require a level of family involvement that feels collaborative rather than hindering, this is an area to probe deeply during tours. Potential residents with higher medical acuity or those who expect a seamless, board-level guarantee of communications may prefer alternatives that demonstrate a more uniformly documented track record across multiple families and caregivers.
In practical terms, families considering Ashton Ranch should schedule a candid, in-depth tour focused on governance and incident handling. Request time with the administrator or owner to discuss care-planning frequency, update processes, and grievances resolution. Speak with current residents and their families about communication styles, responsiveness, and any recurring concerns. Review staffing patterns, supervisor availability, and the facility’s approach to safety monitoring. If those conversations align with the positive care culture described and the concerns are clearly addressed, Ashton Ranch offers a compelling balance of compassionate care, robust activity programming, and thoughtful meals in a well-maintained setting. If alignment on governance and transparency proves elusive, alternatives with established, consistently reported leadership practices may be a wiser choice.
9 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Phoenix Sky Harbor International (25 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities Scheduled daily activitiesAshton Ranch Assisted Living in Surprise, AZ is a wonderful community that offers exceptional care and amenities for seniors. Our types of care include board and care home as well as respite care, ensuring that residents receive the specific level of assistance they need.
Our community boasts a range of amenities designed to enhance the comfort and convenience of our residents. These amenities include a spacious dining room where delicious meals are served, fully furnished accommodations to provide a cozy living environment, a beautiful garden for outdoor relaxation, and housekeeping services to maintain cleanliness and tidiness.
We understand that moving can be overwhelming, which is why we offer move-in coordination services to make the transition as smooth as possible. Additionally, residents can enjoy outdoor space for fresh air and leisurely walks, telephone access to stay connected with loved ones, and Wi-Fi/high-speed internet for entertainment or communication purposes.
At Ashton Ranch Assisted Living, our dedicated staff provides personalized care services to meet the individual needs of each resident. This includes assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure comprehensive care management and offer diabetes diets for those with specific dietary requirements.
Our team takes pride in meal preparation and service to guarantee nutritious and satisfying meals for our residents. Medication management is also provided to promote proper medication adherence. Whether it's special dietary restrictions or transportation arrangements for medical appointments or visiting doctors' offices nearby, we strive to cater to our residents' unique needs.
In terms of entertainment and engagement, we schedule daily activities to keep our residents physically active and mentally stimulated. Surrounding our community are numerous cafes, parks, pharmacies, physicians' offices,and restaurants which allow convenient access for outings or appointments. Additionally, places of worship,theaters,and hospitals are within close proximity.
At Ashton Ranch Assisted Living in Surprise,AZ we create an environment where seniors can feel at home while receiving top-notch care.
Ashton Ranch Assisted Living is located at 13844 North 150Th Drive, Surprise, AZ 85379 in Maricopa County, Arizona
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