Griswold Home Care

Pros

• Becky was amazing, coordinating the client's care and driving them home from the hospital.
• Kay is described as a gift from God, making the client feel comfortable and even helping with light housekeeping.
• Maria is fantastic - kind, conversational, punctual, and the client's husband looks forward to her visits.
• The Griswold Scottsdale team is kind, attentive, gracious, and professional.
• Scheduling a last-minute appointment is easy, and the staff are understanding and helpful.
• MARS and the aides are compassionate, patient, and loving, providing reassurance and support.
• Bryce is a fabulous caregiver who takes initiative and is described as a gem.
• Amanda is a joy to have in the home, with a wonderful attitude.
• Heather Hernandez is a blessing, making the client feel secure and understood.
• Kaila Monroe is an excellent night-time sitter who helps the client feel comfortable in a new environment.
• Andrea Coulter is helpful, smart, and caring, with a calming demeanor that aided the client's recovery.
• Janet is spectacular, keeping the client's mother happy and being trustworthy and loyal.

Cons

• The reviewer found Griswold untrustworthy regarding its billing practices.
• The reviewer alleged direct billing withdrawals exceeded the agreed rate, including charges of $42/hour and $54/hour, without proper authorization.
• The reviewer noted an overnight caregiver slept during a shift, creating a fall risk, though Griswold addressed the issue and did not charge for the shift.

Review

The collection of reviews paints a consistent and heartfelt portrait of Griswold Home Care in Scottsdale. Across many families and situations, the messages speak to a care team that shows up with kindness, reliability, and genuine concern for both the person receiving care and the loved ones watching over them. In one highlighted account, Becky is praised for coordinating care with warmth and efficiency, while Kay - described as "an actual gift from God" - made the person feel completely at ease. Kay's quiet, practical touch, including helping with small house tidying so the patient could rest, left a lasting impression of a professional who felt more like a lifelong friend than a caregiver. The gratitude is emphatic: Griswold is a company you would be comfortable recommending to others.

Several reviews emphasize not just the compassion of individual aides but the effectiveness of the agency's overall approach. Since July 2024, one family has appreciated the steady hand of Maria, who was assigned after the initial months of care. Maria is described as kind, conversational, and punctual, and she has become a fixture that the husband especially looks forward to seeing. The consistency of Maria's visits, paired with the ongoing support from the Griswold team, underscores the value placed on dependable, personable caregivers who can put a family at ease during challenging times.

The tone in many testimonials also highlights the responsiveness and professionalism of the Griswold staff as a whole. Families note the team's attentiveness in connecting with clients, their willingness to accommodate last-minute scheduling, and the clarity with which the agency communicates. One reviewer summarized the sentiment well: the service is "wonderful" and the staff are "completely understanding, helpful and appreciated" when arrangements need to be adjusted on short notice. In another instance, a nurse named Maria is remembered for holding a hand through difficult circumstances, illustrating how individual caregivers and coordinators can become trusted partners in care rather than mere service providers.

Beyond the day-to-day assistance, several accounts celebrate the emotional and personal impact of the care team. A longtime Griswold client recalled how their coordinators - Kiona and Mitchell - listen carefully and seem to know exactly what's needed, with other caregivers such as Rebecca, Ty, Erica, and Mimi delivering excellent care as well. The feedback makes clear that success isn't merely about meeting physical needs but about building a rapport and a sense of security that allows families to feel confident about who is helping at home. The appreciation for the office staff, including Quiana for scheduling and Melody for overnight care, rounds out a picture of a coordinated system that strives to balance patient comfort with practical safety considerations.

The reviews also feature standout individual stories that illustrate Griswold's reach across roles and shifts. One heartwarming note focuses on a caregiver named MARS, who gave unflagging support not only to the patient but to the caregiver's spouse as well, explaining what was happening and helping the family feel hopeful and secure as they navigated new circumstances. The sense of personal connection is echoed in comments about Bryce, a caregiver who consistently goes beyond what is asked, taking initiative to anticipate needs and ensure no task is left undone. Names like Bryce, Amanda (who brings a sunny attitude and good humor), Heather Hernandez (described as a "biggest blessing" for a family), Kaila Monroe (whose work with a mom in a new environment earned high praise), Elaine (a caregiver who established a trusting relationship with a grandmother), and Janet (spectacular, trustworthy, and loyal) appear repeatedly as evidence of a broad, capable team delivering high-quality, compassionate care.

Several reviews emphasize how Griswold supports complex needs with specialized skills and equipment. One account notes a husband in need of 24/7 care, a feeding tube, and transfers assisted by a sit-to-stand lift, with caregivers who treat him with respect and dignity. The sentiment that emerges is that Griswold doesn't shy away from difficult care scenarios; instead, it builds teams of capable, respectful caregivers who can handle the practical and emotional demands of chronic or intensive care at home. In another family's experience, a caregiver named Sheila earns praise for being a thoughtful and caring Saturday aid, while the grandmother she helps forms a strong, trusting bond with the caregiver and the office staff.

Despite the overwhelmingly positive tone, at least one review introduces a note of caution about one aspect of the business: billing practices. The reviewer expresses a clear sense of mistrust regarding how direct billing was handled, recounting that an initial rate of $36 per hour was agreed upon for emergency caregiving, but withdrawals from a checking account sometimes exceeded that rate - $42 per hour in some cases and as high as $54 in others - without adequate notice or explicit authorization. The reviewer acknowledges that Griswold has the right to set its rates but questions the practice of raising costs without informing the client. This account also mentions Andrea Coulter as a highly capable and caring caregiver during the last December/January period and notes that Griswold has met the family's needs in other respects. The contrast here is stark: while many families offer glowing testimonies about the care team and coordination, this review highlights the importance of transparent billing and clear communication about charges.

Taken together, the reviews sketch a portrait of Griswold Home Care in Scottsdale as a deeply valued partner to families facing varied caregiving needs. The common thread is trust, built through consistent, compassionate caregiving, attentive coordination, and a willingness to respond quickly to changing circumstances. The stories celebrate individual caregivers who become trusted confidants for both patients and their loved ones, as well as coordinators who work behind the scenes to match needs with the right people. While one review raises concerns about billing practices, the broader narrative across dozens of testimonials is one of gratitude for the warmth, reliability, and professionalism that Griswold's Scottsdale team brings to home care - an impression reinforced by the recurring experiences of comfort, dignity, and genuine connection that families describe in their day-to-day lives.

This part of Scottsdale, Arizona offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several restaurants including Preston's Steakhouse and Local Bistro nearby, residents can enjoy a range of dining options. Additionally, there are multiple pharmacies such as CVS and Walgreens within close proximity for easy access to medications. The area also boasts several parks like Sonoran Hills Park and Thompson Peak Park, providing seniors with opportunities for outdoor recreation and exercise. For medical needs, there are physicians' offices like Sunset Clinic Family Medicine and Arizona Center For Cancer Care Scottsdale in the vicinity. Furthermore, transportation options such as Enterprise Rent-A-Car and the Scottsdale Municipal Airport are available for convenient travel. Lastly, places of worship like St Bernadette Catholic Church and New Vision Center for Spiritual Living offer spiritual support and community engagement for seniors seeking spiritual fulfillment.

Restaurants

• Preston's Steakhouse (0.2 miles)
• Local Bistro (2.2 miles)
• Oscar's Taco Shop (2.3 miles)
• White Chocolate Grill (3.7 miles)
• Chick-Fil-A (3.8 miles)
• Carlos O'Brien's Mexican Restaurant (4 miles)
• Buddha's Ritual (4.4 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Fry's Pharmacy (2.2 miles)
• Apothecary (2.2 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (5.2 miles)

Parks

• Sonoran Hills Park (1.4 miles)
• Thompson Peak Park (2.5 miles)
• Kierland Park (5 miles)
• Desert Horizon Park (6.3 miles)
• Aviano Park (6.6 miles)
• Sun Devil Ridge Park (6.7 miles)

Physicians

• Sunset Clinic Family Medicine (1.6 miles)
• North Scottsdale Pediatric (2.2 miles)
• Paradise Valley Family Medicine (2.3 miles)
• Arizona Center For Cancer Care Scottsdale (2.3 miles)
• Clear Dermatology & Aesthetics (2.7 miles)
• James Plotnik (2.7 miles)
• Contemporary Obstetrics & Gynecology of Scottsdale (2.7 miles)

Cafes

• Dutch Bros Coffee (2.6 miles)
• Starbucks (4.9 miles)
• Dutch Bros Coffee (5 miles)
• Starbucks (5.3 miles)
• Starbucks (5.4 miles)
• Butters Pancakes & Cafe (5.5 miles)
• Panera Bread (5.5 miles)

Theaters

• Harkins Theatres Scottsdale (3.8 miles)
• AMC DINE-IN Desert Ridge 18 (5 miles)

Transportation

• Enterprise Rent-A-Car (4.7 miles)
• Scottsdale Municipal Airport (SDL) (5.6 miles)

Hospitals

• Mayo Clinic (4.8 miles)

Places of Worship

• St Bernadette Catholic Church (5.7 miles)
• New Vision Center for Spiritual Living (6.2 miles)
• Impact Church (6.3 miles)