Griswold Home Care in Scottsdale, AZ

Pros

• Becky was amazing, coordinating care and driving her home from the hospital.
• Kay is an actual gift from God, making the patient feel comfortable and like a lifelong friend.
• Maria is fantastic - kind, conversational, and punctual.
• The Griswold Scottsdale team is kind, attentive, and gracious.
• Scheduling last-minute appointments is easy, and the staff are understanding and helpful.
• Maria was a delight as a nurse.
• The service is excellent, with wonderful, professional staff.
• MARS is compassionate, patient, and loving - a true angel of care.
• Kaila Monroe is excellent and understands what Mom needs.
• Elaine provides exceptional service and has established a trusting relationship.

Cons

• One reviewer found Griswold to be untrustworthy with respect to its billing practices.
• A reviewer alleged Griswold withdrew money from a checking account without authorization and raised rates without warning.
• Another reviewer stated they would not recommend Griswold due to difficulties with care coordination and administrative abilities.
• A reviewer noted that an overnight caregiver was asleep during shifts, creating a fall risk.
• A reviewer criticized Griswold's billing process as frequently wrong with slow responses from staff, impacting care coordination.
• A reviewer warned about bait-and-switch on the rates.

Review

Griswold Home Care in Scottsdale is best suited for families that want a deeply personal, in-home care partner capable of delivering compassionate companionship, light household support, and practical help during care transitions. The community excels for seniors who can benefit from engaged, relationship-driven caregivers who arrive with a plan, adjust to evolving needs, and maintain a steady presence in the home. When a loved one requires someone who will not only assist with daily tasks but also coordinate care, schedule visits, and provide reassurance, Griswold tends to be the right match. The strongest impression comes from caregivers and coordinators who build trust quickly and become reliable extensions of the family.

That said, some families may want to consider alternatives. For clients with strict budgeting requirements or a strong preference for unwavering, transparent pricing, it's wise to explore agencies known for fixed quotes and minimal billing friction. For those with highly specialized medical needs or the expectation of licensed nursing oversight, a licensed home health provider or a facility-based option may offer clearer accountability and scope of care. In short, Griswold shines when the emphasis is on flexible, person-centered in-home support and rapid caregiver matching, but not every scenario aligns with its cost structure or the ceiling of non-medical home care.

The core advantages rest on the caliber of caregiving and the responsiveness of the care team. Review after review highlights extraordinarily responsive coordinators, and caregivers who are described as kind, patient, and genuinely invested in the well-being of the client. Several clients praise specific individuals - Becky, Kay, Maria, Mars, Elaine, Kaila, Bryce, Heather - who consistently demonstrate dependability, warmth, and the ability to read a loved one's needs. When a match clicks, families note that the caregiver feels like a trusted partner - almost a lifelong friend - whose presence brings comfort during difficult times. These relationships are the backbone that makes daily routines smoother and transitions less daunting.

However, the service is not without its drawbacks. The most persistent concern centers on billing and rate management, including reports of direct debit withdrawals that exceeded agreed-upon amounts and occasional rate increases without timely warning. A minority of families describe arrangements where care coordination and administrative responsiveness were challenged, making the financial and scheduling processes feel opaque or inconsistent. There are also occasional safety caveats, such as overnight shifts where a caregiver's sleep posture presented a fall risk, though the agency responded promptly to address issues. The bottom line is that trust hinges on transparent, predictable billing and a clearly documented care plan with accountable billing practices.

On the care front, Griswold's strengths extend beyond companion care to practical clinical support and discharge planning. Coordinators frequently meet families at hospitals or rehab facilities to tailor a plan before discharge, ensuring the home environment is ready and the caregiver roster aligned with priorities. Families report that overnight and 24/7 arrangements can be handled when needed, and the agency often finds "the right fit" after a process of trial-and-error with multiple caregivers. The practical upshot is a service that can scale with shifts in need - from episodic respite to continuous, around-the-clock presence - provided expectations are clearly set and reviewed regularly.

To get the most from Griswold, buyers should insist on a written, up-front agreement that spells out rates, what is included, and the procedure for any changes. Ask for a dedicated care coordinator who will stay engaged, document preferences, and provide real-time updates. Explicitly address fall risks, overnight coverage, and how substitutions are handled if a preferred caregiver is unavailable. And, crucially, require a transparent billing plan with no surprise withdrawals and written confirmation of any price adjustments. These steps turn a promising arrangement into a dependable one.

In the end, Griswold Scottsdale represents a strong option for families prioritizing compassionate caregivers, quick responsiveness, and a collaborative care process. It is especially well-suited for those who value personal rapport and flexible scheduling as a core asset. Potential clients with tight budgets, a need for unwavering price predictability, or heavy medical oversight may find alternatives more suitable. When proceeding, approach the relationship with clear expectations, documented agreements, and a proactive stance on billing integrity, and the outcome can be a trusted, in-home care partnership that keeps a loved one safe, comfortable, and connected.

This part of Scottsdale, Arizona offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several restaurants including Preston's Steakhouse and Local Bistro nearby, residents can enjoy a range of dining options. Additionally, there are multiple pharmacies such as CVS and Walgreens within close proximity for easy access to medications. The area also boasts several parks like Sonoran Hills Park and Thompson Peak Park, providing seniors with opportunities for outdoor recreation and exercise. For medical needs, there are physicians' offices like Sunset Clinic Family Medicine and Arizona Center For Cancer Care Scottsdale in the vicinity. Furthermore, transportation options such as Enterprise Rent-A-Car and the Scottsdale Municipal Airport are available for convenient travel. Lastly, places of worship like St Bernadette Catholic Church and New Vision Center for Spiritual Living offer spiritual support and community engagement for seniors seeking spiritual fulfillment.

Restaurants

• Preston's Steakhouse (0.2 miles)
• Local Bistro (2.2 miles)
• Oscar's Taco Shop (2.3 miles)
• White Chocolate Grill (3.7 miles)
• Chick-Fil-A (3.8 miles)
• Carlos O'Brien's Mexican Restaurant (4 miles)
• Buddha's Ritual (4.4 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Fry's Pharmacy (2.2 miles)
• Apothecary (2.2 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (5.2 miles)

Parks

• Sonoran Hills Park (1.4 miles)
• Thompson Peak Park (2.5 miles)
• Kierland Park (5 miles)
• Desert Horizon Park (6.3 miles)
• Aviano Park (6.6 miles)
• Sun Devil Ridge Park (6.7 miles)

Physicians

• Sunset Clinic Family Medicine (1.6 miles)
• North Scottsdale Pediatric (2.2 miles)
• Paradise Valley Family Medicine (2.3 miles)
• Arizona Center For Cancer Care Scottsdale (2.3 miles)
• Clear Dermatology & Aesthetics (2.7 miles)
• James Plotnik (2.7 miles)
• Contemporary Obstetrics & Gynecology of Scottsdale (2.7 miles)

Cafes

• Dutch Bros Coffee (2.6 miles)
• Starbucks (4.9 miles)
• Dutch Bros Coffee (5 miles)
• Starbucks (5.3 miles)
• Starbucks (5.4 miles)
• Butters Pancakes & Cafe (5.5 miles)
• Panera Bread (5.5 miles)

Theaters

• Harkins Theatres Scottsdale (3.8 miles)
• AMC DINE-IN Desert Ridge 18 (5 miles)

Transportation

• Enterprise Rent-A-Car (4.7 miles)
• Scottsdale Municipal Airport (SDL) (5.6 miles)

Hospitals

• Mayo Clinic (4.8 miles)

Places of Worship

• St Bernadette Catholic Church (5.7 miles)
• New Vision Center for Spiritual Living (6.2 miles)
• Impact Church (6.3 miles)