Haven Care Home

Pros

• The facility was found to be adequate, very clean, and provided quality care during the patient's illness and final days.
• The staff was attentive and kind, following instructions from the hospice team effectively.
• There was frequent communication with family members regarding the patient’s care.
• The care provided during the final days was appreciated by the family.
• The wife of a staff member was described as very sweet and good with the residents.

Cons

• They were not following the care requests.
• They claimed to have the ability to care for the loved one, but they were not capable of doing so.
• It was a bad experience for the family.
• They would not get the loved one out of bed.
• The staff had never cared for anyone in that condition before.
• They would not allow family members to come in during meals.
• Staff members would get upset if family showed up without calling.
• The loved one experienced significant improvement only after being brought home.

Review

The experiences shared in the reviews provide a contrasting portrayal of a facility dedicated to caring for individuals in their final stages of life. One review highlights positive aspects, reflecting on the adequacy and cleanliness of the facility. The reviewer expresses gratitude for the quality care provided to their father during his illness and final days, indicating that the staff was attentive and kind. They appreciated how well the staff followed instructions from hospice professionals, consistently maintaining open lines of communication with family members throughout this challenging period. This reviewer’s overall sentiment is one of satisfaction with the compassionate care offered, especially during such critical moments.

In contrast, another set of reviews presents a more troubling narrative regarding the same facility. The reviewers felt let down by what they perceived as a failure to follow specific care requests for their loved one. They expressed frustration over assurances given by the staff that they could adequately support their loved one’s needs when it quickly became apparent that those capabilities were lacking. Such discrepancies can create additional stress for families already grappling with difficult emotions related to terminal illness.

One particularly distressing point raised by these reviewers is that staff members reportedly refused to get their loved one out of bed—a crucial aspect for any patient needing mobility or comfort during end-of-life care. This lack of attention not only impacted physical health but also contributed to a sense of neglect that deeply affected family members. Moreover, it appears that some staff had little experience caring for patients in such delicate conditions, which raises concerns about training and preparedness within the facility.

Communication—or lack thereof—was another significant issue mentioned in these negative reviews. Families felt unwelcome when attempting to visit during mealtimes or if they arrived without prior notice; such restrictions can alienate families at an already painful time. The emotional toll on both patients and families is considerable when straightforward access is hindered, leaving them feeling disconnected from their loved one's day-to-day experiences.

Despite these challenges faced at the facility, some positive interactions still emerged, notably with certain caregiving staff who demonstrated kindness toward residents. In particular, there was mention of a supportive individual—a wife mentioned in one review—who maintained a sweet demeanor and appeared genuinely good with residents under her care. Such moments indicate that while systemic issues may exist within the broader operational practices at this facility, individual caregivers can nevertheless make impactful contributions through compassion and attention.

Ultimately, these mixed reviews present significant implications for prospective clients evaluating long-term care facilities for themselves or loved ones facing similar circumstances. While some families found solace in quality care reminiscent of home-like environments where compassion flourished among dedicated staff members, others encountered profound disappointment stemming from unmet expectations and inadequate support structures alongside unsettling communication barriers. As individuals explore options in this sensitive realm of care, sharing knowledge gleaned from others' diverse experiences will be essential in making informed decisions moving forward—especially concerning standards expected during such emotionally taxing times as end-of-life scenarios.

This part of Phoenix, Arizona offers a convenient and accessible location with a variety of amenities nearby. There are several pharmacies, restaurants, cafes, physicians' offices, parks, theaters, places of worship, and a hospital within a short driving distance. The area is well-equipped with healthcare facilities such as the Mayo Clinic and numerous medical practices. Residents can enjoy dining options ranging from fast food to Mexican cuisine, as well as coffee shops for leisurely breaks. Parks like Moon Valley Park and Phoenix Mountain Preserve provide opportunities for outdoor activities and relaxation. Overall, this neighborhood provides a diverse range of services and resources that may be appealing to seniors seeking a vibrant and well-rounded community to call home.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.3 miles)
• Fry's Pharmacy (1.3 miles)
• Salibas Pharmacy (1.4 miles)
• Walgreens (1.8 miles)
• Safety Drugs (2.4 miles)
• Walmart Pharmacy (2.5 miles)

Restaurants

• McDonald's (1.1 miles)
• McDonald's (1.2 miles)
• Sonic Drive-In (1.3 miles)
• Chino Bandido (1.5 miles)
• Manuel's Mexican Food (1.9 miles)
• McDonald's (2.2 miles)
• Culver's (2.2 miles)

Cafes

• Panera Bread (1.2 miles)
• The Human Bean (2.4 miles)
• Dutch Bros Coffee (2.7 miles)
• Starbucks (2.7 miles)
• Starbucks (3.4 miles)
• Starbucks (3.6 miles)
• Starbucks (4.5 miles)

Physicians

• NOAH Palomino Health Center (2.3 miles)
• Acacia Internal Medicine (2.4 miles)
• The CORE Institute - North Phoenix (3 miles)
• Pulmonary Associates P (3.2 miles)
• Quail Run (3.4 miles)
• 2nd Chance Treatment Center (3.9 miles)
• West Valley Ear Nose & Throat (3.9 miles)

Parks

• Moon Valley Park (2.4 miles)
• Sun Devil Ridge Park (3.7 miles)
• Aviano Park (4 miles)
• Conocido Park (4.1 miles)
• Paseo Highlands Park (4.9 miles)
• Desert Horizon Park (5.9 miles)
• Phoenix Mountain Preserve (6.1 miles)

Theaters

• AMC Deer Valley 30 (3.7 miles)
• AMC DINE-IN Desert Ridge 18 (5.4 miles)

Places of Worship

• New Vision Center for Spiritual Living (4.8 miles)
• Pure Heart Christian Fellowship (6 miles)
• St Bernadette Catholic Church (6.5 miles)

Hospitals

• Mayo Clinic (6 miles)