5131 East Dallas Street, Mesa, AZ 85205
For more information about senior living options: (844) 490-3973
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They had a wonderful experience with Dr. Abelson and the entire staff, who were kind, helpful, and communicated clearly throughout their son's care. They were grateful for the help and treatment their son received. Dr. Rochelle Wilson has been the patient's endocrinologist for almost two years, and she is incredibly knowledgeable and compassionate. She takes the time to explain everything in detail, answers questions, and ensures the family is comfortable with the treatment plan. Amazing doctors and nurses who truly care for their patients. The MRI team was friendly and made the daughter's MRI experience as easy as possible. The staff were very nice and professional. The urgent care provided quick and good service. The staff on the Thursday visit were fast and professional, and the blood draw was safe, fast, and smooth.
The reviewer is appalled by how infants are treated during imaging, noting they were rushed out after waking from anesthesia and made to walk around the building. A patient reports waiting over an hour for X-rays despite it not being overly busy, eventually leaving because others were still ahead of them. The scheduling error directed them to the wrong Mercy location (Gilbert) when an appointment was at Mesa, causing delays and frustration. A parent felt Dr. Peterson was unfriendly and judgmental, making them cry during a developmental pediatrics visit. The records department failed to provide imaging copies after a $400 out-of-pocket payment, with rude staff and slow processing. There were claims of hidden facility fees and multiple billings for a single visit, with poor transparency. A reviewer was told they would be charged a large amount (around $1,400) for X-rays on the day of the visit and felt they should have been warned earlier. After ear tube surgery, a nurse allegedly refused to provide oxygen when the child's oxygen saturation dropped to 83%. An urgent care policy was criticized for not allowing siblings, creating a barrier to care for single parents. Staff were described as slow and condescending, with incorrect appointment times and poor communication. The surgery center was criticized for inconsistent follow-up, including rescheduling and lack of contact for post-op concerns. Scheduling and location miscommunications were noted, along with a lack of timely callbacks from the office.A mosaic of experiences emerges from these notes, showing that Phoenix Children's Hospital can be a source of both high-level care and systemic frustrations. Several families sing the praises of specific physicians and nurses, especially noting kindness, patience, and thorough explanations. Dr. Abelson and a number of clinicians are remembered positively for compassionate care and clear communication at every step. One family, in particular, expresses heartfelt gratitude for the help and treatment their son received, highlighting the genuine care that can come from individual providers and teams when things go smoothly.
But alongside these positive stories runs a pattern of serious concerns about imaging services, scheduling, and administrative processes. Families recount long waits for imaging, including situations where a patient's guardians were told there were others ahead of them and then found that the line did not move for an extended period. One account describes an infant patient waking from anesthesia and being ushered out to a backdoor exit, with the family feeling rushed and unsafe. Another note mentions a STAT procedure where results took far longer than the promised window, fueling worry and frustration. The recurring thread is a perception that efficiency and safety in imaging and urgent care can fluctuate widely, depending on who is working and when.
Location and scheduling confusion appear as another frequent source of frustration. A family describes being given an address for Mercy Gilbert when requesting Phoenix Children's location, only to discover later that the appointment was actually at Mesa. The miscommunication led to wasted time and a delayed appointment, with the patient told to wait until September. The underlying issue voiced by several reviewers is inconsistent staff knowledge about which campus or location an appointment is scheduled for, making a straightforward visit feel uncertain and unreliable.
The patient experience in developmental pediatrics is particularly harsh for some. One family recounts an initial visit with Dr. Peterson that felt more judgmental than supportive: the doctor's tone and stated opinions about whether the child showed signs of autism left the parent feeling blamed and humiliated. The family describes a cascade of issues, including a lack of timely follow-up on referrals to psychology and a perception that their concerns were dismissed. This one encounter is described as part of a broader pattern of negative experiences with some staff, contrasting sharply with the positive notes about other doctors in the system.
In contrast to these criticisms, endocrinology is singled out as a bright spot. Dr. Rochelle Wilson is praised for being extremely knowledgeable, compassionate, and thorough. Families appreciate that she takes time to explain treatment plans in detail, answers questions, and ensures comfort and confidence in the care provided. The appreciation for this physician underscores that, even within a single institution with varied experiences, there are standout clinicians who leave lasting positive impressions.
Administrative and financial processes also draw sharp criticism. A "record department joke" paints a picture of inefficiency and miscommunication: paying out of pocket for ultrasounds, being denied copies of imaging without clear authorization, and facing delays and rude interactions from staff who promised faxed copies or emailed images that never arrived. The frustration is reinforced by broader concerns about how the hospital bills for services, with reviewers accusing the system of "three billing methods" for a single visit and suggesting that facility fees and hospital-level billing practices pressure families already navigating high deductibles and insurance complexities.
A subset of reviews touches on the practical, day-to-day realities of care in urgent settings. Some families report excellent experiences with quick, friendly, and professional teams in urgent care or imaging when the staff and timing align well, contrasted with recent negative experiences where communication and speed fell short. There are mentions of overall good care from "amazing doctors and nurses," but those positives seem dampened by repeated references to slow or unclear communications, unexpected charges, and perceived gaps in patient liaison services.
Policy and access issues also surface in the context of siblings and accompanying family members. One parent laments a rule that prevents siblings from remaining inside urgent care when not being seen, highlighting the logistical and emotional difficulty it creates for single parents who must juggle childcare during unpredictable visits. This policy is described as an unnecessary barrier to timely and comfortable care, especially for families with multiple children who rely on the urgent care setting for non-emergency concerns.
Finally, there are concerns about post-procedural care and safeguards. A parent reports a troubling post-anesthesia period following ear tube surgery, including oxygen saturation dropping to dangerously low levels and a nurse who would not provide oxygen despite the available need. The request for a direct contact to raise concerns indicates a desire for a clearer channel to address potential safety issues and to ensure better monitoring and response in the future. This account underscores the critical importance of clear protocols and responsive care in the moments after procedures.
Taken together, these stories depict a complex landscape at Phoenix Children's, where the best moments come from dedicated clinicians who communicate well, explain carefully, and show genuine concern for their patients. The more troubling threads involve inconsistent information, delays, and administrative friction - issues that can magnify stress for families already navigating pediatric care. The overall message is a call for continued commitment to patient-centered care across all departments, with a focus on reliable scheduling, transparent billing, clear location information, and consistently compassionate interactions with every family who walks through the doors.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (17 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Dallas Specialized Care is an assisted living community located in Mesa, AZ. We offer a variety of specialized care options including board and care home services as well as respite care. Our community is designed to provide a comfortable and supportive environment for individuals in need of assistance with daily activities.
Our amenities include a spacious dining room where residents can enjoy delicious meals prepared by our staff, fully furnished accommodations, a beautiful garden area, and housekeeping services to ensure a clean and tidy living space. We also offer move-in coordination for a seamless transition into our community.
For those who enjoy spending time outdoors, we provide outdoor spaces where residents can relax and take in the fresh air. There is also Wi-Fi/high-speed internet available throughout the community to keep residents connected with their loved ones.
Our dedicated caregivers are available to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are met. Our staff is experienced in managing diabetes diets and special dietary restrictions.
Transportation arrangement for medical appointments is provided, ensuring that residents have convenient access to healthcare services. In addition, we are located near multiple cafes, parks, pharmacies, physicians' offices, restaurants, and theaters for the convenience and enjoyment of our residents.
At Dallas Specialized Care, we understand the importance of maintaining an active lifestyle. That's why we offer scheduled daily activities to keep residents engaged and entertained.
Overall, our assisted living community provides comprehensive care services in a warm and inviting environment. We strive to create a comfortable home-like setting where residents can receive the support they need while enjoying their independence and maintaining their quality of life.
Dallas Specialized Care is located at 5131 East Dallas Street, Mesa, AZ 85205 in Maricopa County, Arizona
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