7310 East Riley Alexander Circle, Palmer, AK 99645
For more information about senior living options: (844) 490-3973
The environment is wonderfully calm. The staff are great and do everything they can to support residents' needs. There is a complete renovation ongoing, and management and the developer listen to residents. The apartments are all new. It is a great place to have loved ones nearby. Residents look out for one another, and there is a great management team. The residents were very friendly. The remodeled apartments are beautiful, the place is quiet, and there is a wonderful view of the mountains. On-site laundry is convenient, and mail is available on-site.
Since management has changed, living there has been a nightmare for some people. They say the staff and management play favorites with the tenants. It is under renovations which should improve the units, but the people running the place treat residents badly. The reviewer reports that a neighbor across the hall spied on them. The neighbor smoked in her apartment despite the non-smoking campus, and nothing was ever done. There were numerous complaints about the smoking, and nothing was ever done. The reviewer states the hallway reeked and that they were placed on a nebulizer the month after moving in. Maintenance complaints were never addressed. The earthquake did significant damage to the foundation. There is no ventilation and the walls have no insulation, so residents can hear their neighbors' activities. The place is described as full of rumors, gossip, and backbiting. The owner is said to hate beauty, prohibits planting flowers under windows, and plans to bulldoze roses cultivated by a prior tenant. The reviewer moved out with relief, though it left them homeless. A new manager arrived in October 2021, and the reviewer was suddenly subjected to inspections while others were not. The reviewer suggests living in a car to avoid the nastiness and stress of the place.A surprisingly calm and community-oriented vibe pervades this place, at least for those who have spent their time here through various phases of its evolution. Many residents point to a long-time care from Kristina, along with a responsive management and a developer who appear to listen to what the people living in the apartments need. A large renovation is underway, and the consensus among several insiders is that the changes so far have been driven by a willingness to hear residents' concerns. The apartments themselves are described as newly updated, which adds to a sense of renewal and progress. In this mix, some residents contend that the negative reviews circulating about the property are unfair, arguing that the criticism comes from a single resident who was frequently negative about others, and whose departure was seen as a relief by many. Overall, there is a strong sense of counting on the management team and supporting one another as a community.
Looking back to a specific stretch in 2022, there are accounts that emphasize helpfulness and a welcoming atmosphere. One resident recalls living there from January through September 2022, noting that the people in the community were very friendly and that management felt caring and attentive. Essentials that matter to daily life - mail, laundry, and on-site services - were all readily available, creating a practical and livable environment. This period is remembered fondly for its accessible services and the sense that staff and management were responsive to residents' needs.
There is also a declarative affection for the place itself - the remodeled apartments are described as beautiful, with a quiet ambiance that enhances daily living. A resident shares a deep appreciation for the mountain views from the living room and the convenience of doing laundry on-site. The sentiment is simple and heartfelt: there is nothing negative to say about this wonderful place when everything feels orderly, peaceful, and aesthetically pleasing.
Yet the narrative grows more complicated as changes in management are described. For some residents, the transition brought a sharp shift in experience. Since management changes, life at the property has felt like a nightmare to certain tenants who perceive favoritism in how residents are treated. The renovation work, which should contribute to improved living conditions, is juxtaposed with a sense that those running the place may treat people badly. In short, the improvements underway do not automatically translate into fair or uniformly positive treatment for everyone, and the overall atmosphere becomes more precarious.
Interpersonal tensions and safety concerns also weigh heavily on the community's memory. One resident recounts a troubling situation with a neighbor who spyed from across the hall. The same neighbor allegedly smoked in her apartment despite the campus being non-smoking, and this behavior created a nauseating smell that permeated the lobby. The situation escalated to a point where the neighbor was on oxygen, raising questions about safety and responsibility. The resident notes that despite numerous complaints, no decisive action was taken to address the issue, and the resulting smell and discomfort contributed to a sense of grievance. This experience left the resident woman feeling unwell, to the point of needing a nebulizer shortly after moving in, underscoring how environmental issues can impact health.
Maintenance is another pain point that some residents emphasize as never fully addressed. One account ties ongoing maintenance complaints to persistent structural and environmental problems, including the aftermath of an earthquake that caused significant damage to the foundation. The absence of adequate ventilation and insulation means noise travels readily, and sounds from neighboring units become a constant presence. In such a setting, even routine upkeep can feel insufficient, leading to a perception that problems are not being resolved in a timely or effective manner.
The social climate within the community is described as being saturated with rumors, gossip, and backbiting. There is also a sense that the owner prioritizes a certain vision of beauty to the point of constraining residents' expressions of greenery: not being allowed to plant flowers under windows and facing plans to bulldoze roses cultivated by a long-ago tenant. This mix of aesthetic restrictions and potential erasure of prior residents' contributions adds to a broader sense of rigidity and loss of the personal touch that once defined the property.
Personal outcomes further color the impression of the place. One former resident recalls moving out with relief, even as the departure left them effectively homeless due to the circumstances surrounding it. They describe a period when a new manager appeared in October 2021 and, thereafter, an escalation of inspections that felt targeted. Although the resident had been there since January, they found themselves singled out for repeated inspections - a pattern that diverged from what the monthly newsletter had promised. This accounts for a perception that the management approach had shifted dramatically, impacting day-to-day life and a sense of fair treatment.
The final takeaway for many who read these narratives is stark: the overall experience at the property, especially under recent management and renovation dynamics, can be harsh. One resident's closing sentiment is blunt and provocative - suggesting that living in one's car might be preferable to enduring the stress and nastiness they associate with the place. While a portion of the community remains hopeful about renovations and the potential for a better future, others feel compelled to leave behind not just a residence, but a sense of stability and comfort that had once seemed within reach.
In sum, the complex portrait here blends appreciation for renovation, strong moments of community, and genuine praise for responsive staff with sharp critiques of management practices, environmental and safety concerns, and a social atmosphere that many find draining. The experiences range from warmly positive memories of convenient services, quiet surroundings, and scenic views to troubling episodes of favoritism, unresolved maintenance issues, health and safety worries, and a challenging culture of rumors and restrictive measures. For prospective residents, the picture isn't simple: it's a place of potential renewal shadowed by collective memory of uneven treatment and unresolved problems that linger in the everyday lived experience.
1 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Tree House in Palmer, AK is a board and care home that provides comprehensive care and support to its residents. The community offers a range of amenities to ensure comfort and convenience for its residents. These include a dining room where delicious meals are served, fully furnished accommodations, a beautiful garden, and housekeeping services to maintain cleanliness.
Residents at Willow Tree House also have access to various outdoor spaces where they can relax and enjoy the fresh air. They can stay connected with the outside world through the telephone and Wi-Fi/high-speed internet facilities available within the community.
The community focuses on providing assistance with daily activities such as bathing, dressing, and transfers. The compassionate staff also ensures coordination with healthcare providers to address any medical needs of the residents. Special attention is given to those with diabetes through dedicated meal plans and diet management.
Willow Tree House takes pride in offering transportation arrangements for medical appointments as well as easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents can maintain an active lifestyle filled with enriching experiences.
Residents can look forward to engaging in scheduled daily activities that promote social interaction and overall well-being. Whether it's enjoying a cup of coffee in one of the nearby cafes or exploring the local parks for some outdoor recreation, there are plenty of opportunities for residents to enhance their quality of life.
With its commitment to exceptional care services and convenient location near essential amenities, Willow Tree House in Palmer, AK is an ideal assisted living community for individuals seeking a comfortable and supportive environment.
Willow Tree House is located at 7310 East Riley Alexander Circle, Palmer, AK 99645 in Matanuska-Susitna Borough, Alaska
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