1701 B East Aliak #3, Kenai, AK 99611
For more information about senior living options: (844) 490-3973
The staff at Fidelity Financial are friendly and helpful. The firm has cared for clients' needs for over 12 years. Brittany Briggs and her staff receive exceptional praise from clients. The team provides prompt, professional service for IRS inquiries and small business tax advice. The Fidelity team is incredible and offers solid tax advice for a variety of concerns. The staff are friendly and knowledgeable, with Brittany delivering quick, efficient tax preparation. The office delivers high-quality returns at a very fair price. The company is praised for answering questions promptly and providing thorough assistance during audits.
The Soldotna Alaska office had horrible communications, shady work, many inconsistencies, and did not listen to the client. They were really bad about appointments; a scheduled call never happened. They kept the client's paperwork in March but still required filing an extension. The reviewer warns to stay away from this office and not waste time. They misled and did horrible work for several others in the town, as noted on the local Facebook page. They were described as one of the most incompetent businesses the reviewer has ever dealt with, and their taxes were done wrong the first time. After speaking with an IRS specialist, the reviewer was advised to file complaints with the IRS. The service was overpriced and unprofessional; not worth the time.Fidelity Financial appears to be a local tax firm with a broad range of experiences reported by customers in Alaska. Across the Soldotna and Kenai offices, reviewers describe a mix of warmth, responsiveness, and thorough tax knowledge on one hand, and serious concerns about communication, consistency, and reliability on the other. Some clients speak highly of the team's expertise and the help they received during audits and complex tax questions, while others recount frustrating scheduling issues, feeling unheard, and even allegations of mismanagement. The overall picture is complex: strong positive impressions from some customers coexist with sharp warnings from others.
In Soldotna, several reviewers paint a very favorable picture. They describe the staff as friendly and helpful, noting that their questions are answered and that the team clearly knows taxes. A recurring theme is that the personnel are thorough and informative, and that the office is capable of guiding clients through both routine tax preparation and more involved situations. One customer explicitly says they would definitely recommend the office, highlighting the staff's knowledge and the quality of service they received over time.
On the other hand, there are strongly negative accounts about the Soldotna office as well. A different reviewer portrays the experience as marked by horrible communications and shady work, with inconsistencies and a sense that the team did not listen to the client. Issues with appointment scheduling are emphasized, including a broken promise of a call after a set appointment. The reviewer notes that despite having all paperwork in March, an extension was filed, and they urge others to stay away from the office. The dissatisfaction is intensified by a claim that the office misled people and did subpar work for several others in the same small community, a sentiment echoed in a subsequent post that described the firm as among the most incompetent businesses the reviewer had encountered. This later account also claims the first tax filing done by Fidelity was incorrect, as pointed out by a new preparer, leading to the need to refile, and it even mentions contacting the IRS with complaints and urging others to stay far away.
Another reviewer expands on the negative portrait by noting that, after the office's own reply, additional allegations surfaced about misrepresentation and poor performance. The reviewer mentions finding these issues discussed on a local Facebook page and repeats the sentiment that the business had performed horribly for others in the town. The critique emphasizes that the combination of misinformation, incompetence, and the need to refile taxes created a lasting negative impression and reinforced the warning to avoid the office.
Despite these warnings, there are reviewers who contrast with the negative experiences by sharing positive, even glowing, assessments. One account simply states that they have "nothing but good things to say" about Fidelity Financial, mentioning that the team consistently answered questions and provided tremendous help during a borough audit. The sentiment here centers on responsiveness and thoroughness, with a sense of relief and confidence in the team's ability to handle both ordinary and audit-related tax matters.
In Kenai, the sentiment shifts toward long-standing reliability and deep familiarity. A reviewer reports over a dozen years of service in Kenai, beginning with Parley Giles and continuing with Brittany Briggs and her staff. This account highlights a sustained relationship, praising the firm for handling everything from IRS inquiries to small business tax advice. The description conveys trust built over many years, suggesting that the Kenai office has earned a reputation for dependable service and knowledgeable guidance in a variety of tax situations.
Further positive testimony emphasizes the strength of the Fidelity team. A reviewer notes an "incredible team" including Brittney, Lizzie, and Emily, who have provided solid tax guidance across a range of business and personal concerns. There is a strong sense of loyalty and continuity, with the reviewer crediting the firm for consistent growth and wise tax planning year after year. The tone suggests a firm that genuinely supports its clients through ongoing financial questions and evolving tax complexities.
Another customer, several years into their relationship, describes the office as friendly and knowledgeable, with Brittany delivering quick and efficient service. The praise here centers on the interpersonal warmth, the efficiency of the service, and the client's appreciation for a job done promptly and well. This recollection reinforces the idea that for many, Fidelity Financial delivers reliable, effective tax preparation and client care.
Toward the end of the range of experiences, a critical note appears about pricing and professionalism. One reviewer characterizes the office as overpriced and unprofessional, signaling that cost and perceived demeanor may be factors in choosing whether to work with Fidelity Financial. In contrast, another reviewer ends on a strongly positive note, describing the Kenai office as very good and delivering a high-quality return at a fair price, which suggests that pricing and perceived value can vary between clients and perhaps between locations or individual preparers.
Taken together, the reviews present a landscape of both commendations and cautions. For some clients, Fidelity Financial stands out as a trusted partner with personable staff, prompt responses, and strong guidance through audits and complex tax questions. For others, the experience is marred by miscommunications, inconsistent service, and serious concerns about accuracy and reliability, including claims of extensions filed late and guidance that necessitated IRS involvement. The overall picture is nuanced: strong, long-standing relationships and highly positive testimonials from many in Kenai and Soldotna sit alongside sharp warnings from others who feel they encountered missteps or questionable practices.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.FCS - Aliak 3 is an assisted living community located in Kenai, Alaska. This community offers a range of amenities to ensure the comfort and convenience of its residents. The dining room provides a space for residents to enjoy delicious meals prepared by the staff. The apartments are fully furnished, allowing residents to move in hassle-free. The community also features a beautiful garden and outdoor space for residents to relax and enjoy nature.
Housekeeping services are provided to maintain a clean and tidy living environment. Move-in coordination is available to assist new residents with their transition into the community. Wi-Fi and high-speed internet access are provided for residents to stay connected with friends and family.
Care services at FCS - Aliak 3 include assistance with activities of daily living such as bathing, dressing, and transfers. The community coordinates with healthcare providers to ensure that residents receive the necessary medical care. Special dietary restrictions, including diabetes diets, can be accommodated during meal preparation and service. Medication management is also available for those who require it.
Transportation arrangements for medical purposes as well as transportation to doctors' appointments are provided for the convenience of residents. Scheduled daily activities are organized to keep residents engaged and entertained.
In terms of nearby amenities, there are two cafes, parks, pharmacies, and restaurants within close proximity to FCS - Aliak 3. There are also multiple physicians' offices, places of worship, transportation options, and even a theater nearby for residents' convenience.
Overall, FCS - Aliak 3 offers a comprehensive assisted living experience with various amenities and care services designed to enhance the quality of life for its residents in Kenai, AK.
FCS - Aliak 3 is located at 1701 B East Aliak #3, Kenai, AK 99611 in Kenai Peninsula Borough, Alaska
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