TheKey of Anchorage, AK

Pros

• Kayla engaged with dad during a confused moment and turned his mood around.
• The caregivers clicked with him quickly and established a schedule that improved his nighttime behavior.
• The caregivers showed compassion and lifted a huge weight off the family's shoulders.
• Dad loved the caregivers greatly.
• The company helped in many ways and doesn't require a deposit, unlike other agencies.
• The manager personally came to help at 3 a.m., demonstrating exceptional dedication.
• The company changed the family's opinions on in-home care and delivered quality of life.
• Kayla handled late?night calls and made many last?minute arrangements, providing crucial support.
• Reilly and his team were professional, genuine, and excellent communicators.
• Home Care Assistance is a godsend and a total life saver for families in need.

Cons

• They failed miserably a second time in caring for the elderly father.
• They were very unorganized and did not have the staff they needed, with excuses and broken promises.
• They overcharged the client twice on invoices, including charges for employee training, showing a focus on money over the client's well-being.
• They did not show up for a scheduled visit and did not even call.
• They were described as very unprofessional and lacking in proper customer service.
• They demonstrated poor communication and inconsistent handling of issues.

Review

Families often carry a heavy load when a loved one needs more care, and their hope is to find a team that can read the room, adapt quickly, and carry that burden with grace. In this collection of experiences, what stands out is how a single agency can spark trust fast by showing up with empathy, clarity, and practical solutions. Several families described their first encounters with this company as a turning point - where?? felt seen, heard, and understood in real time, not after endless back-and-forth. One member of the family recalled that during a tense moment with their dad, Kayla didn't wait for a formal plan to start helping; she began engaging with him right when he was having a confused episode, and his mood shifted almost immediately. That instant connection continued as Shari and Kayla joined the conversation, and the stress of scheduling and caregiving began to ease. The family said they knew within minutes that these were the right people for their dad, a rare blessing when momentum and trust have to be earned quickly.

The impact of that connection rippled into daily life in tangible, heartwarming ways. The caregivers "clicked" with dad in a way that felt natural, and they were able to establish a schedule that brought rhythm to his nights - something the family had struggled to achieve for ages. Seeing their loved one respond positively to a consistent routine was like lifting a huge weight off their shoulders. The caregivers weren't just doing tasks; they were offering compassion that felt personal and genuine. The family consistently noted how much their dad loved the caregivers, underscoring that a strong relational fit can be just as important as skill in caregiving.

In another powerful testimony, a family navigating hospice noted that this company stood out from others right from the start. They highlighted that the agency doesn't require deposits, unlike another company they had trialed, which felt like a meaningful difference during a vulnerable time. They recount a moment when the manager herself came at 3 a.m. to help with a husband and to settle him, a gesture that spoke volumes about commitment and hands-on leadership. These moments conveyed to the family that the team would go the extra mile when it mattered most, providing not just care but reassurance during a sleepless, stressful period.

The support didn't stop there. In a difficult transition - when a husband needed more care and the family's goal was to keep him safely at home - the company again proved its value. Kayla became the anchor during late-night calls, coordinating last-minute arrangements, and visiting daily as hospice needs evolved. The caregiver's presence brought calm to the family's chaos: she would bring coffee, sit and chat, and make the moment feel less overwhelming. The reviewers described the staff as having put their hearts into their jobs, a sentiment that carried through as they described being helped at a moment when they felt pulled in every direction. They even called these caregivers "God sent," a powerful reflection of how deeply the team touched their lives during a profound period of decline and transition.

For another family, the strength of the agency lay in its ability to schedule thoughtfully and to tailor care to both needs and budget. Cheri and the team were praised for working in a way that respected logistical realities while still prioritizing the right fit of caregivers. The emphasis on rotation, personality balancing, and targeted strengths showed a level of care planning that felt both professional and deeply human. This approach, they said, gave their loved one a high quality of life up to the very end, underscoring that the work is as much about compatibility and trust as it is about hands-on tasks.

The warmth and professionalism extended beyond specific families to the wider community of caregivers and staff. A nurse with years of experience in nursing facilities and hospitals spoke about how the Anchorage office prioritizes client-centered care, with an emphasis not only on clients but on staff well-being as well. That perspective - where understanding and compassion are extended to the caregivers - felt refreshing and reinforced the sense that the company invests in sustainable, humane care. The sentiment echoed in other reviews that this is one of the most professional agencies of its kind, where both clients and employees are cared for with equal respect and attention.

In many of these stories, the people behind the service - Kayla, Shari, Cheri, Reilly, Rob, and John among others - emerge as the beating heart of the operation. Families describe them as quick to answer questions, flexible when plans change, and consistently going above and beyond to ensure needs are met. "Best agency I have ever used," one reviewer proclaimed, emphasizing that the care team will always strive to put the client first and address any bad fit immediately. Yet, even with such strong positives, there are cautions worth noting: one account describes a second experience with the same company that fell short - caregivers calling out and overcharges during invoicing, leading to a perception that the focus shifted toward money rather than the well-being of the loved one. This contrast serves as a reminder that, while many families find life-changing support here, no agency is immune to missteps and the importance of continued diligence and accountability.

Taken together, the collection paints a portrait of a caregiving agency that can transform a family's experience of aging and illness through empathy, customization, and reliable leadership. When the team shows up with readiness to engage, comfort, practical planning, and a willingness to stay the course through sleepless nights, families feel known and supported in ways that profoundly reduce stress. They describe a level of care that not only meets medical and logistical needs but also nourishes the emotional and relational texture of life at home. In those shared stories, the agency emerges as more than a service; it's a partner in care, a steadying presence in times of uncertainty, and, for many, a life-changing source of relief and hope.

This part of Anchorage, Alaska, offers a diverse range of amenities and services to support senior living. With several physicians and medical facilities in close proximity, including oral and maxillofacial surgeons, family medicine practices, neurology centers, and hearing clinics, residents have access to quality healthcare options. Additionally, there are multiple pharmacies nearby for convenient prescription refills. The area also features various dining options such as fast-food chains like Taco Bell and McDonald's, as well as sit-down restaurants like Raising Cane's Chicken Fingers and Carlos Mexican Restaurant. For those looking to indulge in coffee or light bites, cafes like South Restaurant + Coffeehouse and the Alaska Zoo Coffee Shop offer cozy settings for socializing or relaxing. Lastly, places of worship like the Holy Transfiguration Greek Orthodox Church and St Elizabeth Ann Seton Catholic Church provide opportunities for spiritual enrichment within the community.

Physicians

• Anchorage Oral and Maxillofacial Surgery (0.1 miles)
• Anchorage Oral Maxillofacial (0.1 miles)
• Independence Park Medical Services (0.2 miles)
• Hillside Family Medince (0.3 miles)
• Alaska Neurology Center (0.7 miles)
• Stanton Optical (0.8 miles)
• Alaska Hearing & Tinnitus Center (0.8 miles)

Hospitals

• Koropp, Michael DDS (0.1 miles)
• Providence Alaska Medical Center (2.9 miles)
• St. Elias Specialty Hospital Wound Care (2.9 miles)
• Concentra Urgent Care (3.1 miles)
• Providence Alaska Medical Center (3.1 miles)
• Providence Sleep Disorders Center (3.4 miles)
• Alaska Native Medical Center (3.4 miles)

Pharmacies

• Walmart Pharmacy (0.3 miles)
• Carrs Pharmacy (0.3 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• Fred Meyer Pharmacy (2.5 miles)
• Walgreens (2.5 miles)

Restaurants

• Taco Bell (0.7 miles)
• McDonald's (0.7 miles)
• Raising Cane's Chicken Fingers (0.9 miles)
• 907 Alehouse & Grill (0.9 miles)
• Yogurt Lounge (1.3 miles)
• IHOP (1.4 miles)
• Carlos Mexican Restaurant (1.6 miles)

Places of Worship

• Holy Transfiguration Greek Orthodox Church (1.2 miles)
• St Elizabeth Ann Seton Catholic Church (2.1 miles)

Cafes

• South Restaurant + Coffeehouse (1.5 miles)
• Alaska Zoo Coffee Shop (1.9 miles)
• Starbucks (3 miles)
• Starbucks (3.2 miles)