741 Irwin Street, Anchorage, AK 99508
For more information about senior living options: (866) 208-4318
Overall Review of Second Chance Support Services
Pros
Volunteering brings volunteers a great sense of satisfaction.- They encourage keeping up the good work.
- United Way is a good resource for education, work, and paying bills.
- They provide very informative information.
- Representatives are polite and respectful.
- Phone support is answered promptly, with timely callbacks, and email options are available.
- Their employees are outstanding in their work performance and deserve commendation.
- They demonstrate excellent business conduct.
- They promote the message “Together we fight, together we win.”
Cons
Nobody called them back.- They couldn't reach anyone at United Way because no phone numbers worked, which they found pretty pathetic.
Review
Second Chance Support Services in Anchorage is best suited for families and individuals who need practical help navigating a patchwork of local resources. The community shines for those who want clear next steps, accessible information, and staff who handle referrals with respect. It’s especially valuable for clients seeking connections to education, employment resources, and financial support through established partners in the Anchorage area. When contact is possible, the organization presents a disciplined, service-oriented approach, offering detailed guidance and a straightforward path to assistance. For people who prize efficiency, reliable information, and a pragmatic plan, this hub serves as a strong starting point.
However, it may be less suitable for those who require constant, guaranteed direct outreach or immediate one-on-one attention. Some reviews note difficulties reaching staff, with reports of dialable numbers that do not work or callbacks that never arrive. In those cases, the system can feel uneven, leaving families frustrated before any in-person or ongoing support materializes. Alternative options, especially organizations with more consistent intake processes or on-site staff, might be preferable for households where timeliness and persistent follow-through are non-negotiable.
Key strengths include courteous, well-informed frontline staff and a culture of responsiveness when contact channels function. One reviewer praised representatives as polite and respectful, with phones answered promptly and multiple ways to reach staff (phone, voicemail, or email). That level of clarity matters when families face urgent questions about resources, eligibility, or next steps. The organization also benefits from a peer-network vibe, volunteer energy and a shared sense of mission come through in the emphasis on collective action (“Together we fight. Together we win!”). These elements translate into actionable assistance, not abstract promises.
Yet the strongest pros can feel undermined by inconsistent access. The same set of reviews that celebrate helpful information and quick responses also reveals gaps, restricted or failed phone access, and a sense that someone failed to return a call. In practical terms, the favorable pieces of service hinge on reliable contact, and without that continuity, the value of the information and referrals cannot be fully realized. For families dealing with time-sensitive needs or complex case navigation, those gaps may tilt decision-making toward providers known for steadier outreach.
Operationally, the organization demonstrates a solid backbone: clear guidance, a robust referral network, and volunteers contributing to the mission. The strong five-star lean of most reviewers signals a track record of meaningful help when contact is established. For Anchorage residents evaluating options, this translates into a credible pathway to resources, especially if the aim is to leverage community partnerships and practical support rather than clinical or long-term care services. The standout feature is actionable support rather than grand promises, a pragmatic fit for real-world needs.
In the end, the best fit depends on tolerance for imperfect access. Second Chance Support Services offers a practical, results-oriented gateway for families seeking to unlock resources and education through local partners. The main caveat is the risk of non-responsive contact channels; when those issues occur, it’s wise to have backup plans or to reach via multiple channels to anchor the assistance process. For those who can navigate occasional communication hiccups and prize clear information and responsive staff, Anchorage households will find a reliable ally ready to guide them toward concrete steps and tangible support.
8 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Ted Stevens Anchorage International (7 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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