4621 Chelsea Way, Anchorage, AK 99504
For more information about senior living options: (844) 490-3973
Frontier Health and Wellness is described as a friendly, local Alaskan-run clinic. The staff are portrayed as friendly, knowledgeable, professional, and kind. The clinic is said to create a safe space where clients feel heard. Reviewers note quick callbacks and conversations with real people. Monthly visits since 2022 are described as a life-changing journey with positive changes. The receptionists and health professionals are said to care about and listen to patients. They highlight that Frontier Health and Wellness works with patients even without insurance. The front desk staff are described as helpful, well informed, and on the ball. A staff member going the extra mile by offering to email a list of insurance-friendly providers is mentioned.
One reviewer stated that Frontier Health and Wellness probably isn't a safe place. One reviewer criticized the clinic's rescheduling policy as brutal and said it springs surprise charges, noting it could take months to get seen. One reviewer claimed they were red-flagged without notice and could no longer be seen, describing the experience as unhelpful and unprofessional. One reviewer described a doctor as repeatedly lowering or changing medications, ignoring calls, and acting in a power-hungry manner, including issues during a Florida trip. One reviewer said a front-desk staffer was stand-offish and rude on the phone, and that there was no billing department to transfer to, with interruptions and an attempted hang-up. One reviewer stated they would not recommend returning and urged others not to go.Frontier Health and Wellness (FHW) emerges in these impressions as a local Alaska clinic that many patients praise for its warmth, accessibility, and personal touch, even as a smaller number of voices raise concerns about scheduling, billing, and continuity of care. A recurring thread in the positive accounts is a sense that real people answer the phone, there is quick outreach after a call, and the staff - whether administrative or clinical - genuinely listens and tries to support. One reviewer sums up a common sentiment: "They called me back quickly and a REAL PERSON actually talked to me!!!" That emphasis on human connection and prompt responsiveness is repeatedly highlighted as something that feels increasingly rare in today's health-care landscape.
On the positive side, these reviews emphasize that the clinic feels friendly, approachable, and invested in long-term relationships. Several commenters describe a treatment environment they perceive as safe and caring, with staff who listen and tailor care to the individual. A frequent compliment is that providers and receptionists "do care and listen," with mentions of monthly visits since 2022 that have produced meaningful, life-changing changes. For many, the experience extends beyond clinical interaction to a sense of community and continuity: there are accounts of providers working patiently with patients who lack insurance, maintaining respectful treatment and not letting financial circumstance derail the care they need. The sense of a locally run operation - "a nice and friendly local Alaskan run clinic" - is a comforting detail for some readers, reinforcing the impression of a clinic that understands its community.
Those who bring their children to FHW or who interact with multiple counselors also report positive, steady experiences. One reviewer notes that they have seen three counselors, each described as professional, knowledgeable, and personable, and that the office staff - from front desk to clinicians - are consistently described as caring and capable. The sense of professionalism coupled with a friendly demeanor seems to contribute to a patient experience that feels both competent and humane. Another commenter highlights the helpfulness and information provided by the front desk, paired with a responsive approach to inquiries about insurance and intake processes, suggesting that the administrative side of the clinic is attentive and prepared to assist families navigating mental health care.
Access to care and information about billing appear as a mixed landscape in these reviews. Several positive anecdotes underscore responsiveness: a receptionist or staff member goes beyond the call of duty to assist, offering to email a list of Medicaid-friendly providers after learning the clinic does not accept Medicaid themselves, and explicitly thanking an individual named Ryan for the extra effort. In contrast, one reviewer recounts a difficult billing interaction in which the staff member was described as stand-offish and rude, interrupting questions and leaving the caller feeling unsettled about how billing would work. Another reviewer confirms that the clinic does not accept Medicaid, which can affect access for some patients, but is balanced by the proactive gesture of providing alternative resources. Overall, the billing and intake experiences appear to range from helpful and proactive to frustrating and challenging, depending on the staff member and the situation.
Not all experiences align with the overwhelmingly positive tone. A cluster of critiques focuses on policy, communication gaps, and the potential for disruptions in care. Some reviewers warn about a "brutal rescheduling policy" and the possibility of surprise charges, accompanied by the expectation that it may take months to actually be seen. The sense of friction comes across most clearly in stories about being red-flagged after canceling appointments due to work or family obligations, with the consequence of being told they could no longer be seen. For these patients, the practice of temporarily or permanently restricting access without clear warning or justification feels alienating and unprofessional, especially when the patient is dealing with busy life circumstances or crisis.
Among the most pointed critiques is a personal account of a doctor who made changes to a patient's long-standing medication regimen, coupled with poor communication during travel. The reviewer describes an initial visit where the clinician spent about 20 minutes and then proceeded to significantly cut back on medications that had previously helped them for years. The patient recounts a specific travel scenario to Florida, where medication transfer was mishandled, and calls to the doctor's office went unanswered for extended periods, with the Florida pharmacy reporting no communication from the doctor. The tone of this narrative emphasizes feelings of loss of control and frustration, portraying the experience as unprofessional and undermining trust in the care being provided.
Adding to the variability, another strong positive review declares that Frontier Health & Wellness has been "amazing," with a safe space where the patient feels heard, a staff that is friendly, and a personalized approach that made a meaningful difference in life. This voice underscores the potential for transformative impact when the relationship between patient and clinician is built on listening, empathy, and consistent care. The contrast between such affirmations and the more critical anecdotes illustrates a spectrum of experiences within the same clinic, highlighting how processes - scheduling, billing, cross-state medication management, and crisis responsiveness - can significantly color the overall impression.
Taken together, the collection of remarks paints a portrait of Frontier Health and Wellness as a clinic with strong, positive attributes: real-time responsiveness, genuine care from clinicians and administrative staff, a patient-centered approach, and a sense of local, Alaskan community support. It is also a place where the realities of healthcare administration - insurance friction, scheduling pressures, billing questions, and the complexities of medication management - can produce frustration, miscommunication, or even breach of trust when not managed with care and consistency. For many, the experience is deeply positive and life-affirming, underscored by gratitude toward the clinicians who listen and collaborate with patients. For others, it serves as a cautionary tale about how logistical and administrative issues can undermine even well-intentioned, compassionate care.
In the end, Frontier Health and Wellness appears to offer meaningful, supportive mental health care for a broad swath of patients, while also presenting significant opportunities for improvement in areas like scheduling reliability, transparent billing, and cross-state medication coordination. The mix of praise and critique suggests that patients who value prompt personal contact, ongoing clinician relationships, and a welcoming, local environment are likely to find much to appreciate. Those who prioritize flawless logistical execution and seamless insurance navigation may want to carefully assess how their needs align with the clinic's current practices, and consider asking explicit questions about scheduling, billing, and medication management to ensure alignment with their expectations and circumstances.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ted Stevens Anchorage International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Frontier Home Health Care - Tranquil in Anchorage, AK is a premier assisted living community that offers a serene and peaceful environment for seniors. Our fully furnished accommodations are designed to provide comfort and convenience, ensuring residents feel right at home.
At Frontier Home Health Care - Tranquil, we prioritize the well-being of our residents by providing a range of amenities and services. Our dining room offers nutritious meals tailored to meet individual dietary needs, ensuring that each resident receives the necessary nutrition they require. Our housekeeping services ensure that living spaces are always clean and tidy, allowing residents to focus on enjoying their time with us.
We understand the importance of maintaining an active social life, which is why we offer scheduled daily activities for our residents to engage in. From group outings to nearby parks and cafes to organized events within the community, there is never a dull moment at Frontier Home Health Care - Tranquil.
Our dedicated care services team is available to assist with various tasks such as bathing, dressing, transfers, medication management, and coordination with healthcare providers. We also cater specifically to individuals with diabetes or special dietary restrictions by providing specialized meal preparation and service.
Transportation arrangements are taken care of for medical appointments, ensuring that residents have convenient access to healthcare facilities nearby. With 64 physicians and 11 hospitals in close proximity, our residents can rest assured knowing that medical assistance is easily accessible when needed.
The surrounding neighborhood offers a variety of amenities and services within close proximity. Residents can enjoy the convenience of numerous cafes, parks, pharmacies, restaurants, places of worship nearby. This allows them to maintain an active lifestyle while having easy access to essential amenities.
At Frontier Home Health Care - Tranquil in Anchorage, AK, we strive to provide a nurturing and supportive environment where seniors can thrive comfortably. With exceptional care services and a range of amenities designed for their well-being and enjoyment, our community truly embodies tranquility and peace-of-mind.
Frontier Home Health Care - Tranquil is located at 4621 Chelsea Way, Anchorage, AK 99504 in Anchorage Municipality, Alaska
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