2616 Frigate Circle, Anchorage, AK 99515
For more information about senior living options: (844) 490-3973
Questa Locke is a consummate professional, simply a delight to work with. Spinell Homes went above and beyond on construction of a new home delayed by COVID-19, showing compassion and understanding. Spinell Homes built our first custom home and they were incredible to work with every step of the way. Their entire staff is so professional, knowledgeable, friendly and helpful. They took time with us and oversaw every detail from start to finish. They made our house building experience so great and easy, we can't wait to build with them again in the future. From start to finish the process took about a year and was completed on time as expected. What a terrific experience buying a home from Spinell has been.
Spinell failed to inform buyers that they would have to pay $200 for a mailbox key, or use a $200/year PO box service. The homes are described as cheaply built, with floors and walls that feel like paper mache, making neighbor and upstairs noise very audible. The sump pump is said to be extremely loud, described as a sonic boom, and installed in the bedroom closet. Spinell's construction crews are accused of rushing work, using low-quality subcontractors, not following OSHA PPE guidelines, and appearing drug-addicted. Spinell's customer service is criticized as unresponsive and sometimes rude when customers call with questions or complaints. The sales team is accused of being unable to provide clear pricing or cost estimates. A reviewer called Spinell unprofessional and would not recommend them, suggesting buyers hire a trusted realtor instead.The collection of feedback about Spinell Homes paints a mural of two very different customer experiences. Across the reviews, people describe moments of genuine satisfaction and moments of frustration, sometimes in the same project, sometimes across different homes and markets. A number of buyers recount a smooth, well-supported build process with clear communication, customization options, and a sense that their dream home was being crafted with care. Others recount a much rougher path: surprises about costs, uneven construction quality, and uneven responsiveness from the company. Taken together, the reviews reveal a company that can deliver highly positive results for some clients while leaving others feeling let down.
On the positive side, several reviewers sing the praises of Spinell's people and process when things go well. They emphasize professional guidance, strong communication, and a sense of partnership from start to finish. Phrases like "From start to finish the process took about a year and was completed on time as expected," and "We chose Spinell on the recommendation of very happy family members that also have custom homes built from the ground up" recur in the praise. Customers describe lots of choice and customization: "a wide range of floorplans that are easily customizable," options that "followed through" as promised, and attention to detail in selecting finishes. Multiple homeowners say they felt informed, involved, and supported throughout the build, and some describe Spinell as a company they would happily work with again for another project. A number of clients specifically commend staff members - especially Questa Locke and Lauren - for their professionalism, responsiveness, and hands-on guidance, noting that communication was easy and that staff listened to needs and helped navigate decisions.
There are also numerous stories of success after the build. Some buyers highlight the craftsmanship and the overall result, saying they are in "their dream home," that the process was "enjoyable," and that the final product met or exceeded expectations. A recurring note is that Spinell's team helped manage changes and kept costs in perspective, with reviewers reporting they could see options clearly and understand why certain decisions were made. Several long-term relationships are evident, including clients who have built more than one home with Spinell and who report consistently positive experiences about quality and service. In at least one case, a customer describes Spinell's handling of a COVID-related delay as above and beyond, choosing to wait rather than selling the home for more money, which they framed as compassionate and customer-centered.
Yet the critiques contained in the reviews cannot be ignored. A number of reviewers report fundamental frustrations that shifted their overall view of the company toward the negative. One common refrain is that a small but consequential detail was missed during the buying process: a customer who learned only after closing that there is a $200 fee to obtain a mailbox key (or to use an alternative mail service at roughly the same annual cost). The complaint isn't just about the amount; it's about the expectation and transparency prior to purchase. For some buyers, this kind of disclosure - or lack thereof - colored the entire experience and left them feeling blindsided after months of negotiation and planning.
Other criticisms focus on the perceived quality of construction and the acoustic reality of living in a Spinell home. Some reviewers describe floors and walls as fragile or inadequate for daily living, with shared walls that transmit noise aggressively - reports include being able to hear neighbors' snoring or the footsteps of someone upstairs as if the home were a "paper mache" shell. There are mentions of a sump pump located in a bedroom closet that sounds like a sonic boom, which underscores concerns about practical, day-to-day livability and the effectiveness of the building's systems. A number of buyers characterize the homes as cheaply built for the price point and question the thoroughness of subcontractor oversight, citing rushed work, noncompliance with PPE guidelines, or observations of crew behavior they found troubling.
In several reviews, customer service and communication surface as the decisive issue. Some buyers praise Spinell for being easy to reach and responsive, especially when changes are needed or questions arise. Others recount frustrated experiences where calls, voicemails, or emails went unanswered or were met with reluctance or bluntness. One account describes a project that was ultimately blocked by a lack of clear numbers from the sales team and a perception that the sales force did not deliver the information a buyer needed. In another instance, a reviewer recounts an exchange with a staff member that felt unprofessional, including a comment they interpreted as dismissive when expressing frustration. Taken together, these stories suggest a wide range of customer service experiences that can dramatically alter how the same company is perceived.
The Alaska market context amplifies some of these impressions. Several reviews note the environment of Alaska - its unique regulatory landscape, climate considerations, and market expectations - alongside the logistical realities of construction there. Some buyers credit Spinell with delivering a solid, well-managed process in that setting, while others criticize the experience as disappointing or inconsistent with the price tag. A few reviews explicitly frame their observations around the region's realities - praising timely communication and professional conduct in some cases, and lamenting missteps and perceived shortcuts in others. The result is a nuanced view where geography and individual project circumstances appear to shape much of the sentiment.
In the end, the overall picture is heterogenous: Spinell Homes is seen by many as a builder capable of delivering highly satisfying, dream-fulfilling homes when everything goes right - customizable designs, attentive guidance, and a final product that feels worth the investment. At the same time, a sizable subset of reviews voices significant concerns about transparency, construction quality, noise, and responsiveness, with specific anecdotes about hidden costs, surprising design flaws, and inconsistent follow-through. For potential buyers, the takeaway is clear: research and due diligence appear essential. Speak with multiple homeowners, ask direct questions about costs and post-sale service, tour existing homes to assess soundness and finish quality, and try to get a candid sense of how Spinell handles communication and problem-solving in the field. The experiences reflected here suggest that Spinell Homes can be an excellent fit for some families and a less satisfying match for others, depending on expectations, project scope, and the realities of construction in a given market.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ted Stevens Anchorage International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bunny Lope Homes in Anchorage, AK is a board and care home that provides a comfortable and nurturing environment for seniors in need of assistance with their daily living activities. Our fully furnished facility offers a dining room where residents can enjoy delicious meals prepared by our staff, taking into consideration any special dietary restrictions they may have. Housekeeping services ensure that the living spaces are always clean and tidy.
Our community also boasts a beautiful garden and outdoor space where residents can relax and enjoy nature. We provide move-in coordination to make the transition as seamless as possible for new residents. Wi-Fi/high-speed internet is available for those who wish to stay connected with their loved ones.
At Bunny Lope Homes, we understand the importance of providing comprehensive care services. Our dedicated staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. We also work closely with health care providers to coordinate medical appointments and ensure that all medication is managed properly.
Residents can take advantage of the numerous amenities located nearby. With 7 cafes, 4 parks, 11 pharmacies, 33 physicians, 29 restaurants, 6 transportation options, and 5 places of worship in close proximity, there are plenty of opportunities for socializing, entertainment, and running errands.
In addition to our comfortable living spaces and comprehensive care services, we offer scheduled daily activities to keep our residents engaged and entertained. Our goal is to create a warm and welcoming community where seniors can feel at home while receiving the support they need.
Come experience the compassionate care and vibrant lifestyle offered at Bunny Lope Homes in Anchorage, AK.
Bunny Lope Homes is located at 2616 Frigate Circle, Anchorage, AK 99515 in Anchorage Municipality, Alaska
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